Your Top Frustrations Are Staffing, Compliance Changes – Practice Management Survey

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Your Top Frustrations Are Staffing, Compliance Changes – Practice Management Survey

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Compliance Practice Management Survey

If staffing concerns keep you up at night, you’re not alone. Finding/keeping staff and keeping up with compliance changes are the top practice management and compliance issues that practice managers and physicians face, according to the results of Training Leader’s Medical Practice Top Challenges Survey. Read on to see how you stack up to your peers concerns and find some great trainings to help you overcome your top compliance and practice management challenges.

Getting the Right Practice Staff Is Top Challenge

Hiring takes a lot of time and filling the position with the wrong body is even more cost prohibitive than leaving an empty seat. In medical practices, you struggle with hiring managers, CMAs, employees overall and getting the correct structure, leaders and reducing staff turnover. Other top practice management services that keep you challenged include more operational items: keeping patients happy and having too much to do. Keeping up with insurance provider changes is another top headache trigger.

Staying on Top of Compliance Changes Is Ongoing Issue

Keeping up with changes is a common concern in compliance too. Keeping up with changing federal and payer compliance rules are at the top of your mind. The next big challenges are keeping up with MIPS and internal audits. Finally, educating staff on all the changes is a continuing struggle.

Overcoming Training and Patient Barriers Is Front Desk Focus

When you’re stress about front desk issues, it’s mainly in one of two people buckets. Staffing and education are continual struggles. And dealing with patients is the other. From HIPAA to handling walk-ins to discussing patient balances and recalling patients, making the front desk operate efficiently and pleasantly is your top focus.

Credentialing, Enrollment Process Is Time Consuming, Expensive Burden

Credentialing and insurance enrollment rank right up there with your medical practice top challenges. You’re concerned about whether it’s worthwhile to contract with a given payer, how to handle payers that don’t use CAQH, and knowing if your contracted rates are competitive. Plus, you’re challenged by the numerous steps for credentialing and enrollment and the delays that come from backlogs. Getting your providers recertified at participating hospitals is also an ongoing challenge.

Keeping Up with Denials, Changes Is Top Payer-Related Billing Frustration

You have less challenges with coding and billing. But you are frustrated by three obstacles dealing with denials, keeping up with changes and handling both items with payers. Most of you (81% of survey responders) still choose to tackle billing in house. Only 11% outsource billing. Seven percent use a combination of an agency to handle the bulk tasks and in house to process denials.

On Demand, Live Events Are Preferred Trainings

With amount of time and need for education ranking high, you chose the top networking and most flexible training methods possible. Live conferences and on demand online trainings were the top preferred training formats followed closely by live webinars. Check out the resources below for some on demand trainings that will keep you up to date and overcome top operational and compliance challenges.


Meet Your Writer

Jen Godreau

Content Director

Jen Godreau, CPC, CPMA, CPEDC, COPC, AHIMA ICD-10-CM/PCS Approved Trainer is an expert in practice management, billing and coding, and revenue cycle management, and brings almost 20 years of experience to the content team at Training Leader. Prior to joining Training Leader, Jen led implementations of EMRs and revenue cycle management services including credentialing. She has led teams who have created numerous software programs and tools for compliance, coding, and auditing. Her passion for all things compliance and coding has filled thousands of articles and allowed her to provide practice management consulting and due diligence for hundreds of practices.

Jen's advocacy led to the overturning of neonatology supervision restrictions, creation of new CPT ENT codes, and winning of Medicare monitoring auditing contracts. She wrote the diagnosis study guide for AAPC's Certified Otolaryngology Coder (CENTC) exam and edited the AAPC Professional Medical Coding Curriculum.

Jen has a Bachelor of Arts from Wittenberg University in Springfield, Ohio. She became a Certified Professional Coder (CPC) in 2001, added her designation as a Certified Pediatric Coder (CPEDC) in 2009, became a Certified Medical Coding Auditor (CPMA) in 2010, and a Certified Ophthalmology Professional Coder (COPC) in 2017. She is an AHIMA ICD-10-CM/PCS approved trainer.