NEW! Front Desk Staff Essentials 5-Part Training - Save 15% Now LEARN MORE

Access All Live + All On-Demand Trainings for 1 Year! SAVE $300 NOW

All Blogs

All Blogs

Medical collections

6 Steps to Collecting From Patients Before & During Registration

Medical practices leave a startling $125 billion uncollected every year due to poor collections practices. If you think your practice isn’t responsible for even a dollar of that number, you’re probably wrong. Even if you’ve instituted a medical collections overhaul at your practice, it’s likely that some money is being uncollected that you haven’t followed […]
Corporate integrity agreement

CIA vs. Exclusions: What to Know About Each Option

If your practice is under investigation by the OIG, there’s a chance you may face penalties and sanctions for whatever wrongdoing the feds find. For some providers, this may mean facing the threat of exclusion from the Medicare program, or entering into a corporate integrity agreement (CIA). You’ll need to have an attorney well-versed in […]
Insurance contract

How to Time and Schedule Your Insurance Contract Negotiations

Handling health insurance contract negotiations can give any practice manager a headache. There’s so much to remember, including which terms to avoid, who your contact should be at the payer organization, which rates work best, and much more. Among the issues that many practices struggle with is how often to renegotiate with payer sources. Read […]
Split/shared billing rules

3 Ways to Prepare for the Split/Shared Changes Coming Soon

As many practices are aware, the split/​shared billing rules changed earlier this year, and are in for an even bigger overhaul starting January 1st. If your practice is trying to get ahead of the curve, now is a great time to get a handle on what will change in 2024 and what you’ll need to […]
HIPAA violations

5 Common Front Desk HIPAA Problems and 5 Ways to Fix Them

Believe it or not, most HIPAA violations occur by accident, due to simple human errors—but that doesn’t mean they don’t qualify as violations. You could be fined if your practice lets a patient’s protected health information (PHI) fall into the wrong hands, whether your staff member did it deliberately or not. To reduce your practice’s […]
New icd-10 codes for 2024

Osteoporosis, Parkinson’s Among New ICD-10-CM Codes for 2024

If you’ve been feeling stifled by the lack of specificity among diagnosis codes for conditions like osteoporosis, retinopathy, Parkinson’s disease or congenital malformations, you’re in luck. CMS has released the ICD-10-CM codes for 2024, which will go into effect on Oct. 1, 2023, and they include new codes describing those conditions. There are over 350 […]

5 Measures for Assessing Risk Among Your Telehealth Claims

Even though you’ve been deeply immersed in the telehealth codes since the pandemic began three years ago, that doesn’t mean you’re coding and billing correctly. In fact, a recent audit showed that every single telehealth claim the government reviewed had errors on it. To avoid the most common issues that the government sees, it’s a […]
Service animal

4 Do’s and 6 Don’ts When Addressing Patient Service Animals

When your patient brings a service animal into your practice, they have expectations that you’ll accept their animal in accordance with the Americans With Disabilities Act requirements, as well as state and local laws. However, other patients have expectations as well, and those may not align with seeing animals in your waiting room. To ensure […]
Prolonged services

RACs Add Prolonged Services to Audit List: Find out Why

When your E/​M visit lasts longer than expected and you want to account for your provider’s additional time, you might reach for a prolonged service code. Just be sure to double-check which code pairs you report together, because the recovery audit contractors (RACs) are watching. Background: Earlier this year, Part B RAC Cotiviti added a […]
Communication barriers

How to Overcome 5 Communication Barriers at Your Practice

Great patient service at your medical practice starts with excellent communication skills, and that goes far beyond smiling and greeting patients when they come through your door. You must also know how to anticipate potential communication barriers and create strategies to overcome them so every patient leaves your practice feeling great about the care they […]