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Collect Outstanding Balance at Your Front Desk Without Waiting Room Outbursts

QUESTION: We collect outstanding balances as patients check in at our front desk – before they see the provider. Generally this goes well, but recently we’ve had several instances of patients getting upset and loud. Not only is this problematic for our front desk staff, it is very uncomfortable for other patients sitting in the […]
Published Date: February 27, 2020
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Boost Your Online Reputation to Drive Referrals and Bring New Patients

Like it or not, your online reputation impacts your ability to attract new patients. Positive patient reviews boost your practice’s credibility and drive referrals. Remember — you never get a second chance to make a first impression! When it comes to your online reputation this is especially true. A recent Software Advice survey reports that […]
Published Date: February 25, 2020
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emotional support animal

Protect Your Practice from Emotional Support Animal Complications

Have you seen a horse fly? Well one man did for the first time ever when the FAA cleared miniature horses for travel. So get ready for them to make their next landings in your practice. Make sure your practice is prepared to compliantly handle both service and emotional support animals when they show up […]
Published Date: February 20, 2020
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Differentiate Opioid Use, Abuse, Dependence to Pin Down Accurate ICD-10-CM F11 Code

QUESTION: We are seeing more and more patients who have at least one substance abuse related diagnosis. We want to ensure that each claim accurately reflects the patient’s diagnosis and the services provided. Can you explain the difference between the opioid-related terms of opioid use, abuse and dependence and their associated ICD-10-CM F11.xx  opioid codes? […]
Published Date: February 19, 2020
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5 Steps Prevent Medicare Provider Enrollment Payment Delays

Completing a Medicare provider enrollment application correctly the first time can make the difference between revenue flowing in – or not getting your provider’s services paid until months if at all later. You’ve got to be on top of the entire complicated, deadline-laden Medicare provider enrollment process to prevent delayed or lost reimbursements. Speed through […]
Published Date: February 18, 2020
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face masks in waiting room

Expert Strategies to Really Get Patients to Wear Face Masks in Your Waiting Room

With the coronavirus rapidly spreading, your office can be ground zero for passing germs. Learn how to get the right patients to use face masks in the waiting room and to implement processes to encourage compliance, not panic. Use Masks, Communication, Screening as First Lines of Defense Coughing patients and anyone suspected of having the […]
Published Date: February 13, 2020
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Avoid 1995 and 1997 E/M Guidelines Misuse – or Face 2021 Overpayments

When documenting medical records, CMS has two sets of established evaluation management (E/​M) documentation guidelines that will be replaced in 2020. You’ve got to understand the key foundations of the current guidelines to be able to learn and understand the upcoming replacement rules – or risk facing thousands in overpayments. E/​M codes will change for […]
Published Date: February 7, 2020
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5 Tips Audit-proof Your Remote Patient Monitoring Coding and Billing

An easy way to add $122 per patient per month for services you already offer is to capture 2020’s new and revised CPT codes for remote patient monitoring. But be sure you can keep your hard earned money by reporting compliant, documentation supported claims. With the increasing amount of patients having wearable devices such as […]
Published Date: February 4, 2020
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EKRA Violations Get 20 Years in Prison – Update Your Compliance Now!

Anyone in your practice could be soliciting kickbacks and your compensation arrangements could be in violation too. Those are two lessons learned from the first ever conviction for an EKRA violation committed by an 80-year-old office manager. ERKA violation: A Kentucky woman faces up to 20 years in prison for soliciting kickbacks from a toxicology […]
Published Date: February 3, 2020
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