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outsourced medical billing

Evaluate Your Medical Billing Firm by Tracking These KPIs

Many practices find that outsourcing the billing function can help improve workflow at the medical practice, reduce errors, process claims faster and boost profitability. But if your billing partner isn’t providing you with reports, you may not be able to measure the most important key performance indicators (KPIs) that help you evaluate whether the relationship […]
Advance beneficiary notice

Keep These ABN Formatting Tips in Mind to Stay Compliant

To keep reimbursement flowing into your practice, you must understand how to complete an Advance Beneficiary Notice (ABN) of Non-Coverage. But having a high success rate with your ABNs goes beyond filling out the fields correctly. You must also use the right paper size, font, and ink color, or you may end up having to […]
Patient collections

Collect More Self-Pay Cash Up Front, Proven Front Desk Tactics

If you let a patient walk out the door without paying even part of their bill, you can expect to collect only 30% of what you are due. That’s a lot of money to lose on each patient interaction. patient collections Every year, patients are paying more out-of-pocket due to higher deductible healthcare plans and represent a […]
Patient collections

Lesser-Known (Legal!) Strategies to Boost Patient Collections

As payors deny more and more claims, and patients become increasingly more difficult to chase down following services rendered, your ability to collect what you’re owed diminishes. Rather than going with the old models of revenue management, you need to think outside the box to keep your practice’s books in the black. These 3 lesser-known […]

Collect Outstanding Balance at Your Front Desk Without Waiting Room Outbursts

QUESTION: We collect outstanding balances as patients check in at our front desk – before they see the provider. Generally this goes well, but recently we’ve had several instances of patients getting upset and loud. Not only is this problematic for our front desk staff, it is very uncomfortable for other patients sitting in the […]

Master Front Desk Collections Tactics That Get You Paid More

Once your patients walk out the door, your chances of collecting what you’re due plummet. But there is an answer to your collection challenges. By training your front desk team to collect from your patients at both check-ins and check-outs, you can significantly improve your collection percentages. Collections statistics are against you and your practice, […]
medical collections front desk helping patient

5 Tips to Prevent Unpaid Medical Collections – Supercharge Your Staff

For years, deductibles were so low. Payers paid most of the patient responsibility on claim submission. Those days are obviously gone putting the onus on your practice’s medical collections to keep your revenue stream healthy. “Most patients maybe had a $250 or $500 deductible,” recalls medical collections expert Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, […]
Front Desk Collections, Expert Tips

Improve Front Desk Collections, Expert Tips Empower Your Team

Almost every practice I speak with has issues with collecting payments from patients. There are so many things that can happen, and the last thing you want is for your patients to leave your practice confused or angry because they aren’t clear about their bill. When I was chatting with one of our speakers, Rhonda […]