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Collections

Collections

Capture More Revenue at the First Point of Contact

If you’re still thinking of your front desk as “just check-in,” you’re leaving money on the table. Today, your front desk is one of the most important drivers of your practice’s financial performance. Patient responsibility is higher than ever. According to the Centers for Medicare & Medicaid Services (CMS), U.S. healthcare spending continues to rise, […]
Published Date: May 4, 2026
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Front Desk Collections

8 Front Desk Collection Strategies to Boost Your Practice Revenue

Your front desk isn’t just checking patients in — it’s one of the most powerful revenue drivers in your entire practice. If your team isn’t confident in insurance basics, payment conversations, or point-of-service collections, you’re likely losing money every single day — often without realizing it. Let’s walk through some real-world scenarios (based on a […]
Published Date: April 20, 2026
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Patient collections

Fix Front Desk Collections Before They Become a Billing Problem

If your team is sending large patient balances to statements, you’re already behind. The biggest shift in healthcare revenue isn’t payer behavior — it’s patient responsibility. More of your revenue now depends on what you collect directly from patients, not what insurance sends you. According to the Kaiser Family Foundation, most insured patients now have […]
Published Date: April 9, 2026
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Are Revenue Cycle Bottlenecks Costing Your Practice Thousands?

Dr. Lopez’s busy orthopedic practice submits hundreds of claims every week. But with denials creeping up, the billing team is constantly resubmitting claims. One front-desk employee, unfamiliar with payer rules, keeps entering incomplete patient insurance data—forcing staff to chase patients for missing information. Meanwhile, credentialing delays keep a new physician from being properly enrolled with […]
Published Date: July 24, 2025
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Revenue cycle management

How Your Practice Can Improve Revenue Cycle Management

Only 25% of U.S. medical practices think they’re getting every dollar they deserve, according to a recent survey. And just as many said they think their staff members spend way too much time on revenue cycle management responsibilities. Wondering what may be behind the inability of practices to collect the money they’ve earned? Check out […]
Published Date: August 12, 2024
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Patient billing

When Can You Charge Patients After Insurance Denials?

It’s a common occurrence at medical practices: You submit a claim to the insurer and in return, you get a denial. You don’t want to absorb the cost of the service you’ve already provided, so your next step is to determine whether you can bill the patient directly. While patient billing may be a complex […]
Published Date: September 12, 2023
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Communication tips

6 Communication Tips for Having Difficult Patient Conversations

You probably don’t like talking about finances with your patients, but you may be surprised to learn that they hate the topic even more than you do. When faced with a difficult billing experience, more than 40% of patients will consider switching practices. This means that smoothing these conversations can not only reduce anxiety among […]
Published Date: July 25, 2023
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Medical collections

6 Steps to Collecting From Patients Before & During Registration

Medical practices leave a startling $125 billion uncollected every year due to poor collections practices. If you think your practice isn’t responsible for even a dollar of that number, you’re probably wrong. Even if you’ve instituted a medical collections overhaul at your practice, it’s likely that some money is being uncollected that you haven’t followed […]
Published Date: July 18, 2023
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Patient collections

5 Ways Practices Can Collect More From Patients to Bring in Cash

Medical practices spend hours every week working with insurers to collect reimbursement—but a much less discussed method of bringing cash into your practice is to maximize the money you bring in from patient collections. Ensuring that you collect copays, coinsurance and deductibles allows you to get the most reimbursement possible. Check out five ways to […]
Published Date: June 14, 2023
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outsourced medical billing

Evaluate Your Medical Billing Firm by Tracking These KPIs

Many practices find that outsourcing the billing function can help improve workflow at the medical practice, reduce errors, process claims faster and boost profitability. But if your billing partner isn’t providing you with reports, you may not be able to measure the most important key performance indicators (KPIs) that help you evaluate whether the relationship […]
Published Date: October 27, 2022
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