Just when you thought you got your head semi-wrapped around Medicare telemedicine rules, they go and throw it out the window! On March 30, CMS issued an Interim Final Rule and released new guidance on how to code and bill for rapidly evolving telehealth services. Before you file another claim, here are the three sweeping […]
With many healthcare workers working remotely due to the reduced patient volume and to avoid cross infection, your practice must have a plan in place that spells out who you authorize to work remotely during the COVID-19 pandemic, and specifically how this will be accomplished. Why Work Remotely During the COVID-19 Pandemic? There are several […]
QUESTION: How can we avoid denials for telehealth claims including modifiers? We just received our first denial for a telehealth service using audio-visual. The claim was filed with office visit code 99212, place of service 02 for telehealth and modifier 95. Can you tell us what we did wrong so that we can get paid […]
Effective April 1 through 2020, your practice will violate government employment regulations related to how to manage employees who have COVID-19 symptoms unless you get a handle on the new laws outlined in the Families First Coronavirus Response Act (FFCRA). Break it or other emergency guidelines, and you’ll face costly penalties and lawsuits. Answers to your toughest […]
With an influx of COVID-19 confirmed cases across the country, your practice needs to be ready for the unknown. From keeping patients informed of emergency office policies to getting even stricter about infection prevention, here are 5 steps to help you better manage your patients during the COVID-19 pandemic. IMPORTANT: The expert advice below is […]
Your head is spinning as you try to recommend remote service solutions to your providers. To make an intelligent presentation to your doctors, you need to do some homework, so you’re getting the coverage you expect and avoiding hot-water regulations. Get a jump start with expert practice management and reimbursement tips from nationally-recognized coding and […]
Knowing how to correctly code, bill and get paid for remote services (telemedicine) might be the only way your practice can continue to provide services to your patients without risking the spread of COVID-19. Telehealth services reimbursement has become an overnight necessity for many practices with the recent highly-infectious coronavirus outbreak. The challenge is that […]
QUESTION: The telehealth rules indicate the service must be patient initiated. What does this mean? We are a pulmonology specialty group and are considering seeing new patient referrals and established patients by Skype. How can the new patient visits meet the office visits’ exam requirements? […]
With telemedicine rules changing daily, you’ve got to have a solid foundation in telehealth guidelines, so you can make the most of adding these services compliantly to boost your pay during the COVID-19 pandemic. To help healthcare practices treat more patients virtually, Congress passed legislation that allowed the U.S. Department of Health and Human Services […]
Your staff are overwhelmed with an increase of phone calls from scared patients about recent symptoms, traveling, masks and more. You can help your front desk staff better manage questions and provide proper advice to reduce fears and schedule needed care. Prep staff to handle the chaos with expert answers ready for your use. Q: […]
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