Emergency Prep

Emergency Prep

COVID Workplace Violence

4 Steps Prevent a Spike in Post-COVID Workplace Violence

Even before the recent pandemic, healthcare workers were four times more likely to be the victims of workplace violence than any other industry. Then, you add the fear, anger and stress of the recent COVID-19 outbreak, and the potential risk rises even further. Everyone is a little on edge (healthcare workers and patients alike). Being […]
Front Desk Angry Patients

Handle Angry Patients for Front Desk Win-Win

QUESTION: Although most of our patients are friendly, sometimes we have patients who are hard to manage. In a couple of instances, a staff member got upset, the encounter got loud and the physician had to step in. There must be a better way for us to handle these situations. Anonymous, Sacramento, CA ANSWER: You’re right. How […]