If you let a patient walk out the door without paying even part of their bill, you can expect to collect only 30% of what you are due. That’s a lot of money to lose on each patient interaction. patient collections Every year, patients are paying more out-of-pocket due to higher deductible healthcare plans and represent a […]
When chatty patients threaten to derail your staff’s already scattered time and attention, you need an intervention plan. Talkative patients mean well. They may be lonely and just need to talk to anyone who will listen. Sometimes, they’re just comfortable at your practice and want an opportunity to catch up with your staff (which is […]
You may not want to think about an active shooter threat at your practice, but not taking the time to prepare can be deadly. Just by working in healthcare you are at an increased risk of harm. Nearly 75% of workplace assaults occur in healthcare settings, and healthcare continues to be one of the most […]
An estimated 80% of patient first contact happens over the phone. And with practices dealing with smaller staffs and increasing patient requests, chances are good that some portion of patient phone calls will be put on hold. How your staff handles putting a patient on hold can make or break their relationship with your practice. […]
Allowing your staff to resolve issues on their own for frustrated and dissatisfied patients is asking for trouble. Without a clear intervention plan in place, you can’t know for sure that your patients are being managed the way they should be. Without a formal intervention plan in place, your patients and practice reputation are at […]
When patients use profanity with your staff, whether on the phone or in person, it not only makes for a negative workplace, but it can also have dire consequences for your overall practice. These situations can lead to high staff turnover, a reduction in patient retention, and a loss of reimbursement. Angry patients. Unfortunately, you […]
HIPAA guarantees a variety of patient rights — one of these includes a patient’s right to know how you’re going to use their PHI (Protected Health Information). In addition, HIPAA requires you to describe your office’s privacy practices in writing in an easy-to-read format, called a Notice of Privacy Practices. Don’t take this HIPAA notification lightly. This is […]
Each time one of your patients checks in, his or her personal information has an increased potential of being seen or overheard by someone else in your reception area. However, being aware of this increased risk and setting up preventive actions means you can head off common HIPAA violations at check-in before they occur. common […]
Your front desk team receives a call from a patient and instinctively jots down the caller’s information on a piece of paper. But wait – do they realize this could lead to serious penalties for HIPAA violation? Your front desk could unwittingly be the source of a data breach. A patient or visitor gaining access […]
Defusing angry or hostile patients is a critical skill for everyone on your front desk team to have. How your staff handles these situations can have a positive or negative ripple effect for everyone in your office. Angry Patient Communication. In many instances, clear communication is the solution. When done correctly this can de-escalate most […]
You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months.
You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months.
Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.
Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.
On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.
CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.
Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.
Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.