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Front Desk

Front Desk

Front desk

3 Common Front Desk Mistakes — and How to Avoid Them

Your front desk team is the face of your practice, and if they make a big mistake, you may lose patients (and the accompanying income). Some practices can’t come back from errors that the front desk team makes, so it’s incredibly important to ensure they know how to avoid the most common issues. Check out […]
Published Date: November 17, 2024
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Patient anger

Reverse Patient Anger by Avoiding 5 Risky Phrases

When a patient angrily calls your practice, it can be challenging for your front desk team to resolve their issues without inflaming their growing stress. What can make it even worse is using trigger phrases that escalate patient anger. Check out five phrases you must avoid if you want to relieve patient anger rather than […]
Published Date: November 5, 2024
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Communication barriers

Break Patient Communication Barriers With 3 Essential Tips

Every member of a medical practice’s front desk staff has to wear a lot of hats. You not only need to follow up on insurance approvals and maintain a tight schedule, but you must also interface with patients who aren’t always feeling their best. In these situations, it can help to break down the most […]
Published Date: July 9, 2024
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Angry patients

3 Examples Help You Defuse Angry Patients During Phone Calls

Every medical practice has experienced it: Angry patients are on the phone and your front desk team has to work through a variety of solutions to resolve their issues. Even though it may not be simple to mitigate an upset patient’s complaints, it is possible to not only keep them happy, but to engender positive […]
Published Date: May 20, 2024
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medical customer service

5 Front Desk Cheat Sheets to Boost Medical Customer Service

Maintaining a high level of customer service isn’t a good habit just for retail, hotel and restaurant staffers. In fact, it’s almost more important to provide excellent medical customer service, because your staff members are dealing with patients at a vulnerable time — when they’re concerned about their health. There are hundreds of ways you […]
Published Date: May 7, 2024
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Insurance ID card

The Anatomy of a Patient Insurance ID Card and What It Means

Your front desk staff members have an incredibly important job, and one critical responsibility is to get patient insurance ID card information when patients make an appointment, and then scan those cards when patients come in for their visits. Just as important as it is to gather information from a patient insurance ID card, it’s […]
Published Date: February 11, 2024
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Patient payment estimator

Price Transparency: How to Give Accurate Estimates to Patients

If you’re looking for a new way to bring in cash, check out this statistic: About 52% of patients would pay $700 more by credit card when visiting a physician if they’d gotten an estimate at the point of care. That stat from a McKinsey quarterly survey of retail health care consumers demonstrates just how […]
Published Date: October 3, 2023
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Communication tips

6 Communication Tips for Having Difficult Patient Conversations

You probably don’t like talking about finances with your patients, but you may be surprised to learn that they hate the topic even more than you do. When faced with a difficult billing experience, more than 40% of patients will consider switching practices. This means that smoothing these conversations can not only reduce anxiety among […]
Published Date: July 25, 2023
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Medical collections

6 Steps to Collecting From Patients Before & During Registration

Medical practices leave a startling $125 billion uncollected every year due to poor collections practices. If you think your practice isn’t responsible for even a dollar of that number, you’re probably wrong. Even if you’ve instituted a medical collections overhaul at your practice, it’s likely that some money is being uncollected that you haven’t followed […]
Published Date: July 18, 2023
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Communication barriers

How to Overcome 5 Communication Barriers at Your Practice

Great patient service at your medical practice starts with excellent communication skills, and that goes far beyond smiling and greeting patients when they come through your door. You must also know how to anticipate potential communication barriers and create strategies to overcome them so every patient leaves your practice feeling great about the care they […]
Published Date: June 19, 2023
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