NEW! Front Desk Staff Essentials 5-Part Training - Save 15% Now LEARN MORE

Access All Live + All On-Demand Trainings for 1 Year! SAVE $300 NOW

Front Desk

Front Desk

Communication tips

6 Communication Tips for Having Difficult Patient Conversations

You probably don’t like talking about finances with your patients, but you may be surprised to learn that they hate the topic even more than you do. When faced with a difficult billing experience, more than 40% of patients will consider switching practices. This means that smoothing these conversations can not only reduce anxiety among […]
Medical collections

6 Steps to Collecting From Patients Before & During Registration

Medical practices leave a startling $125 billion uncollected every year due to poor collections practices. If you think your practice isn’t responsible for even a dollar of that number, you’re probably wrong. Even if you’ve instituted a medical collections overhaul at your practice, it’s likely that some money is being uncollected that you haven’t followed […]
Communication barriers

How to Overcome 5 Communication Barriers at Your Practice

Great patient service at your medical practice starts with excellent communication skills, and that goes far beyond smiling and greeting patients when they come through your door. You must also know how to anticipate potential communication barriers and create strategies to overcome them so every patient leaves your practice feeling great about the care they […]
Patient scheduling

Study: Practices Want Digital Scheduling, But Patients Prefer Calls

Going digital can mean a lot of different things to medical practices, but one aspect growing in popularity involves digital scheduling software. Unfortunately, however, most patients still like to make their appointments over the phone. That’s the word from a new survey released by Relatient, which compiled survey data from more than 350 provider group […]
Medical terminology

5 Tips Help Your Front Desk Team Decipher Medical Terms

From diplococcus to cyanosis, the medical terminology that crosses your desk on a daily basis can make your head spin. Looking up the terms can be time-consuming, but without knowing what they mean, you could misunderstand patients and schedule them with the wrong specialist, report the wrong codes when you’re getting preapprovals, or make mistakes […]
Phone skills

5 Tips Every Front Desk Phone Staff Member Must Master

When a patient calls your practice for the first time, you have about 60 seconds to make a first impression. And although your words count, only 16% of their impression of you is based on the words you use. The other 84% involves your tone of voice and other factors. To boost your phone skills […]
Angry patient

5 Strategies for Setting Boundaries With Angry Patients

Every medical practice has seen its share of angry patients, and their behavior can often be scary. If you see a patient whose anger appears to be bubbling over, you must know how to set boundaries with them to protect yourself, your other patients and your staff members. Check out five essential tips that can […]

5 Staff Training Tips to Help Sidestep QMB Billing Issues

Medical practices may see Medicare and Medicaid patients every day. What could be less common at your practice, however, is a patient who has both Medicaid and Medicare, known as a qualified Medicare beneficiary (QMB). All Medicare providers—not just those that accept Medicaid—are prohibited from charging QMB patients for cost-sharing. If you’re in this category […]
Medical front desk

5 Regulatory Issues Every Front Desk Staff Member Must Master

Being at the front desk of a medical practice can sometimes feel like you’re running interference at an air traffic control station. From working with insurers to calming frustrated patients, the job can be all-encompassing. One area that some medical front desk staffers may not have time to focus on is unfortunately one of the […]
revenue cycle

Build the Ideal Revenue Cycle Team With This Quick Primer

The best way to ensure that you bring maximum revenue into your practice is to involve several key team members in the revenue cycle process so you can master every step along the way. And once you identify the participants, you’ll need to train them properly to keep the entire team running at maximum potential. […]