QUESTION: Although most of our patients are friendly, sometimes we have patients who are hard to manage. In a couple of instances, a staff member got upset, the encounter got loud and the physician had to step in. There must be a better way for us to handle these situations. Anonymous, Sacramento, CA ANSWER: You’re right. How […]
QUESTION: I’m trying to help staff avoid HIPAA violations when leaving patient messages. What should and shouldn’t you say when leaving voice messages for patients? – Anonymous, Chicago, IL How to Avoid HIPAA Violations When Leaving Messages ANSWER: To avoid HIPAA violations, first, it’s important that you have a signed consent form on file […]
Once your patients walk out the door, your chances of collecting what you’re due plummet. But there is an answer to your collection challenges. By training your front desk team to collect from your patients at both check-ins and check-outs, you can significantly improve your collection percentages. Collections statistics are against you and your practice, […]
What’s the most important position in your practice? If you said “doctor” you’re wrong. It’s actually your front desk customer service staff. They are the “gatekeepers,” and typically the very first contact experience a patient has with your office. If it’s a bad front desk customer service, they won’t be seeing your doctor at all. […]
Each time a patient checks-in with your front desk, your risk of a HIPAA violation goes through the roof. Especially considering that patient check-in occurs over and over again, every day you’re open to see patients. You might think that your front desk staff are to blame for this increased HIPAA risk. However, the real […]
Almost every practice I speak with has issues with collecting payments from patients. There are so many things that can happen, and the last thing you want is for your patients to leave your practice confused or angry because they aren’t clear about their bill. When I was chatting with one of our speakers, Rhonda […]
You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months.
You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months.
Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.
Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.
On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.
CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.
Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.
Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.