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Practice Mgmt

Practice Mgmt

Telehealth visits

Telehealth Visits on the Decline: Its Effect on Patient Scheduling

During the pandemic, it seemed like telehealth visits comprised nearly 100% of provider encounters with patient. Since that time, the percentage of visits that took place virtually understandably dipped, and by 2022, most Medicare patients saw their providers in person, a new study indicates. Check out three ways the reduction in telehealth visits may change […]
Violence against healthcare workers

Violence Against Healthcare Workers Rising: Are You Prepared?

Violence against healthcare workers is a very real threat that many medical offices don’t take seriously enough, and if the results of a recent survey are any indication, every practice should prepare now to protect their staff and patients against these threats. Background: A new review of hospital data from 2023 indicates that over 10 […]
Healthcare fraud

3 Office Managers Recently Accused of Healthcare Fraud

Time and time again, the government has proven that no one is immune from accusations of healthcare fraud. Certainly not providers, but also coders, billers and office managers. Check out three cases of office managers who were accused of healthcare fraud, what the allegations were and how you can avoid similar issues. 1. MO Office […]
Service animals

Untangling the Rules Around Service Animals at Your Practice

When patients or employees want to bring service animals or emotional support animals into your practice, you must tread very carefully. If you make a misstep, you could face lawsuits, regulatory agency fines and reputational damage if you violate the Americans With Disabilities Act. On the other hand, if your emotional support animal policy is […]
Excel pivot tables

3 MS Excel Features That Can Benefit Medical Practices

If you work in a medical practice, you know how useful Microsoft Excel can be for everything from tracking revenue to logging HIPAA requests. But because Excel offers an unlimited number of ways to display data and information — and to analyze it — you may find some benefit from discovering new ways to use […]
Evaluation and management

Report Reveals Whether E/M Changes Freed up Provider Time

When the CPT rules changed in 2021 and the evaluation and management (E/​M) coding requirements were overhauled, one of CMS’ goals was to cut back on the documentation burden that providers faced. By choosing E/​M codes based on time or medical decision making (MDM) for outpatient visits, the idea was that providers would have more […]
Doctor pay

Report: Medicare Physician Pay Down 22% in Last 20 Years

When most businesses look to the future, they envision income and revenue rising incrementally over time, and medical practices are no exception. However, the results of a new survey show that when adjusted for inflation, Medicare physician pay dropped 22 percent between 2001 and 2021. That’s the word from the 2023 Physician Compensation Report by […]

Which Telehealth Rules Will Go Away When the PHE Ends?

Ever since the public health emergency (PHE) began during the early days of the COVID-19 pandemic, practices have gotten accustomed to the adjusted rules and regulations, which have included more telehealth flexibilities than ever before. However, when the PHE ends on May 11, many of those provisions will go away. Find out which telehealth PHE […]
Patient scheduling

Study: Practices Want Digital Scheduling, But Patients Prefer Calls

Going digital can mean a lot of different things to medical practices, but one aspect growing in popularity involves digital scheduling software. Unfortunately, however, most patients still like to make their appointments over the phone. That’s the word from a new survey released by Relatient, which compiled survey data from more than 350 provider group […]
Phone skills

5 Tips Every Front Desk Phone Staff Member Must Master

When a patient calls your practice for the first time, you have about 60 seconds to make a first impression. And although your words count, only 16% of their impression of you is based on the words you use. The other 84% involves your tone of voice and other factors. To boost your phone skills […]