Practice Mgmt

Practice Mgmt

Patient scheduling

Scheduling Tactics to Reduce No-Shows and Boost Revenue

Patient scheduling seems pretty straightforward. The patient calls in and the person who answers the phone makes the appointment. Wouldn’t it be great if things were really that easy? How you manage your patient appointment scheduling can have significant positive and negative outcomes for your practice. This is true whether you use an electronic schedule […]
No show appointment

Reduce No Show Rates with Proven Dynamic Scheduling Tactics

Your no-show appointment rate will never be zero but keeping it low is essential to keeping your provider’s schedule full and protecting your practice’s revenue flow. Dynamic scheduling could be your knight in shining armor. When patients don’t show up, you’ve lost an opportunity to get paid, your providers are wasting their time, and you’re […]
Phishing attacks

Stop Email Hackers from Getting Access to Your Patient Info

Each time one of your staff members opens an email message, it puts your practice at risk of being hacked. One of the most common types of attacks hackers use is phishing. Scammers have stepped up their game with new, innovative phishing attempts – and they’re targeting healthcare practices just like yours. According to a […]
Patient phone calls

Improve Patient Satisfaction with Proven Hold Etiquette

An estimated 80% of patient first contact happens over the phone. And with practices dealing with smaller staffs and increasing patient requests, chances are good that some portion of patient phone calls will be put on hold. How your staff handles putting a patient on hold can make or break their relationship with your practice. […]
Dissatisfied patients

Overcome Dissatisfied Patients with Intervention Action Plan

Allowing your staff to resolve issues on their own for frustrated and dissatisfied patients is asking for trouble. Without a clear intervention plan in place, you can’t know for sure that your patients are being managed the way they should be. Without a formal intervention plan in place, your patients and practice reputation are at […]
No-Show Policy

Write a No-Show Policy That Gets Patients to Comply

Patients not turning up for their scheduled appointments is certainly not a new problem, but that doesn’t mean that you have to sit back and accept a high no-show rate as a normal part of running your practice. No-Show Policy. If your no-show rate is anywhere near the national average of 27%, you are losing […]
No-Show Fees

Set Patient No-Show Fees That Comply with Payer Contracts

Although it’s common to charge patients a no-show fee to deter missed appointments, there is more to it than just modifying your office policies. No-Show Fees. If implemented incorrectly, charging a no-show fee can increase your risk of violating payer contracting rules, and result in higher losses than the original missed appointments. It’s vital that […]
responses to your voicemails

Proven Tactics to Get Your Voicemails Answered More Quickly

Have you noticed that people rarely answer their phone anymore. They screen their calls, and decide later whether to call you back or not. Then, when they do call you back, they are likely to get your voicemail, and the telephone tag cycle begins. responses to your voicemails. Getting responses to your voicemails more quickly […]
Hiring the right medical staff

Successfully Hire the Right Person for Your Office, Fast

Hiring can be one of the most time-consuming, frustrating and IMPORTANT tasks you handle.  The consequences of getting it wrong have far-reaching tentacles that affect everyone from the provider to the patients. There are several key elements to hiring the very best staff members for your practice. And even if you are a seasoned practice […]
credentialing relocation

Ensure a Smooth Relocation for Your Practice with These Tips

A practice relocation is a huge endeavor! To ensure continuity of patient care — and maintain positive cash flow — you can’t afford to forget even one minor detail. Use these tips to help you prepare for a seamless transition to your new practice location. Update Credentials Before Practice Relocation  While much of your credentialing […]