Patient scheduling seems pretty straightforward. The patient calls in and the person who answers the phone makes the appointment. Wouldn’t it be great if things were really that easy? How you manage your patient appointment scheduling can have significant positive and negative outcomes for your practice. This is true whether you use an electronic schedule […]
Your no-show appointment rate will never be zero but keeping it low is essential to keeping your provider’s schedule full and protecting your practice’s revenue flow. Dynamic scheduling could be your knight in shining armor. When patients don’t show up, you’ve lost an opportunity to get paid, your providers are wasting their time, and you’re […]
Each time one of your staff members opens an email message, it puts your practice at risk of being hacked. One of the most common types of attacks hackers use is phishing. Scammers have stepped up their game with new, innovative phishing attempts – and they’re targeting healthcare practices just like yours. According to a […]
An estimated 80% of patient first contact happens over the phone. And with practices dealing with smaller staffs and increasing patient requests, chances are good that some portion of patient phone calls will be put on hold. How your staff handles putting a patient on hold can make or break their relationship with your practice. […]
Allowing your staff to resolve issues on their own for frustrated and dissatisfied patients is asking for trouble. Without a clear intervention plan in place, you can’t know for sure that your patients are being managed the way they should be. Without a formal intervention plan in place, your patients and practice reputation are at […]
Patients not turning up for their scheduled appointments is certainly not a new problem, but that doesn’t mean that you have to sit back and accept a high no-show rate as a normal part of running your practice. No-Show Policy. If your no-show rate is anywhere near the national average of 27%, you are losing […]
Although it’s common to charge patients a no-show fee to deter missed appointments, there is more to it than just modifying your office policies. No-Show Fees. If implemented incorrectly, charging a no-show fee can increase your risk of violating payer contracting rules, and result in higher losses than the original missed appointments. It’s vital that […]
Have you noticed that people rarely answer their phone anymore. They screen their calls, and decide later whether to call you back or not. Then, when they do call you back, they are likely to get your voicemail, and the telephone tag cycle begins. responses to your voicemails. Getting responses to your voicemails more quickly […]
Hiring can be one of the most time-consuming, frustrating and IMPORTANT tasks you handle. The consequences of getting it wrong have far-reaching tentacles that affect everyone from the provider to the patients. There are several key elements to hiring the very best staff members for your practice. And even if you are a seasoned practice […]
A practice relocation is a huge endeavor! To ensure continuity of patient care — and maintain positive cash flow — you can’t afford to forget even one minor detail. Use these tips to help you prepare for a seamless transition to your new practice location. Update Credentials Before Practice Relocation While much of your credentialing […]
You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months.
You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months.
Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.
Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.
On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.
CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.
Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.
Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.