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Practice Mgmt

Practice Mgmt

Work Remotely During the COVID-19 Pandemic

Keep Staff Motivated, Productive When Working Remotely

With many healthcare workers working remotely due to the reduced patient volume and to avoid cross infection, your practice must have a plan in place that spells out who you authorize to work remotely during the COVID-19 pandemic, and specifically how this will be accomplished. Why Work Remotely During the COVID-19 Pandemic? There are several […]
Published Date: March 30, 2020
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Boost Your Online Reputation to Drive Referrals and Bring New Patients

Like it or not, your online reputation impacts your ability to attract new patients. Positive patient reviews boost your practice’s credibility and drive referrals. Remember — you never get a second chance to make a first impression! When it comes to your online reputation this is especially true. A recent Software Advice survey reports that […]
Published Date: February 25, 2020
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emotional support animal

Protect Your Practice from Emotional Support Animal Complications

Have you seen a horse fly? Well one man did for the first time ever when the FAA cleared miniature horses for travel. So get ready for them to make their next landings in your practice. Make sure your practice is prepared to compliantly handle both service and emotional support animals when they show up […]
Published Date: February 20, 2020
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Front desk phone etiquette

Reduce Patient Loss by Boosting Phone Etiquette

Update Notice:  This blog post was reviewed for accuracy on May 26th, 2021, by a Healthcare Training Leader expert, and determined to be up-to-date, accurate and complete. Front desk phone etiquette. QUESTION: We recently discovered that we lost several patients due to the poor customer service they received over the phone. How can I help our […]
Published Date: January 30, 2020
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Office Animal Policy

Dodge $75K ADA Fine with Answers to Office Animal Policy FAQs

Whether patients are bringing pets to your office because it’s trendy or a medical necessity is not for you — or anyone in your practice — to decide. You need to understand the ADA service dog laws and implement a clear office policy to educate your staff and protect your practice from a blow to […]
Published Date: January 27, 2020
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Prevent Practice Theft & Fraud by Using Healthcare Background Checks

Because your healthcare practice is subject to strict regulations and privy to sought after data, you can’t afford to hire a risky candidate. A compliant healthcare background check is just what you need to screen applicants, verify their credentials, and reduce your financial liability. Pick the Right Types of Healthcare Background Checks You Need Companies […]
Published Date: January 17, 2020
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How to select office music for your practice

7 Best Practices to Use Office Music to Boost Patient Retention

A poor sound experience in your waiting room can cost you big time! Patient complaints for inappropriate office music or even no music decrease patient volume and patient retention rates. But you can establish a soothing environment from the moment a patient steps in your door. Put the following best practices into use so you […]
Published Date: December 2, 2019
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Credit Card No-Show Policy: Is It the Right Action to Take?

QUESTION: Our practice has a problem with patients no-showing for appointments.  I’ve tried several things, but I haven’t been overly successful in fixing the issue. I’d like to create a credit card no show policy in which we keep a credit card on file and charge patients a fee if they don’t show up. Is […]
Published Date: October 6, 2019
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Your Top Frustrations Are Staffing, Compliance Changes – Practice Management Survey

If staffing concerns keep you up at night, you’re not alone. Finding/​keeping staff and keeping up with compliance changes are the top practice management and compliance issues that practice managers and physicians face, according to the results of Training Leader’s Medical Practice Top Challenges Survey. Read on to see how you stack up to your […]
Published Date: October 3, 2019
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Emotional Support Animal

Emotional Support Animal FAQs: Avoid ADA Violations

When a patient walks into your practice with a dog, you must quickly decipher: is this a service animal, an emotional support animal, or is this patient simply trying to get away with bringing Fido along for fun? That’s not a trick question, but it might feel like a tricky one to answer. There’s been […]
Published Date: September 10, 2019
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