COVID-19 Practice Action Center

FREE Online Training

Boost Practice Success with COVID-19 Practical Game Plan
Immediately Available. By Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
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With school openings, influenza coming, and coronavirus vaccine glimpses, your practice has a lot to handle during the Autumn months and into 2021. This is where practice management consultant and trainer, Owen Dahl, MBA, LFACHE, CHBC, LSSMBB, can help.
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WATCH NOW
Protect Your Practice with Proven COVID-19 Infection Control Protocols
Immediately Available. By Javeed Siddiqui, MD, MPH 
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During this free webinar, infectious disease practitioner, Javeed Siddiqui, MD, MPH,will walk you through the proven disinfection methods, along with step-by-step guidance on how to successfully protect your office from spreading COVID-19.
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WATCH NOW

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Telehealth COVID-19 Resources

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All Online Training

Gain $50 for E-Visits, July 2020 CMS Rule Notice
Immediately Available. By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC 
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You can now get paid up to $50 MORE for your patient e-visits and virtual check-ins – short, patient-initiated phone calls or emails that you are probably providing for free and may not realize you can bill for. Over the course of a year, those dollars can add up to thousands, helping you replace the revenue your practice has lost due to lockdowns.
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Comply with Tightened Post-COVID-19 HIPAA Telehealth Rules
Immediately Available. By John Brewer
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The HIPAA telehealth waivers for COVID-19 will expire soon. So, if you’re not ready to comply with stricter telehealth rules, you should be prepared to face massive violation penalties. Although the emergency HIPAA waivers made it easier for you to provide virtual services during the COVID-19 pandemic, the relaxed rules were never meant to be permanent.
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Expert Answers to Your Telemedicine Billing Questions Via Online Q&A
Immediately Available. By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC 
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It doesn’t seem fair. Your telemedicine claims are getting denied even if they were filed correctly. The reason: constant telemedicine coding and billing rule changes have made getting paid harder than ever.
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ORDER NOW
Coronavirus: Get Paid for Private Pay Non-Face-to-Face Care
Immediately Available. By Kim Garner Huey, CHC, CPC, CCS-P, PCS, CPCO
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Treat more patients remotely and get paid from top insurers. This training will help you code your telemedicine services more accurately, boost your virtual care reimbursement, and follow private payers’ various rules.
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ORDER NOW
Use Time to Get Paid More for Your E/M Services
Immediately Available. By Kim Garner Huey, MJ, CHC, CPC, CCS-P, PCS, CPCO 
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If you’re not using time to select your E/M codes, you’re probably leaving thousands of dollars on the table – and in these tight financial times EVERY SINGLE dollar counts.
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ORDER NOW
Telehealth Supervision: Boost NPP Services Payup During COVID-19
Immediately Available. By Kathi Carney CPC, CPMA, CPC-I, CHC 
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Due to COVID-19, CMS has lightened the amount of supervision required for nonphysician practitioner services, but there are still a few hoops you must jump through to get paid at the physician rate.
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ORDER NOW

Free Tools

Boost Your Tele-Services with Consent Letter and Checklist
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You can better explain your remote service offerings to your patients and expedite their participation in telehealth and telephone care by utilizing this Patient Consent Checklist and providing them with a Telemedicine Services Consent letter.
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DOWNLOAD NOW
eGuide Telemedicine Coding COVID-19 eGuide
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With the COVID-19 outbreak, your practice’s success now depends on your ability to successfully bill and be paid for telemedicine services. If you don’t know where to begin, are holding claims or delaying implementing telemedicine services for fear of a post-emergency audit and penalties STOP RIGHT NOW.
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DOWNLOAD NOW

Blog Articles

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Coding & Billing COVID-19 Resources

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All Online Training

Gain $50 for E-Visits, July 2020 CMS Rule Notice
Immediately Available. By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC 
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You can now get paid up to $50 MORE for your patient e-visits and virtual check-ins – short, patient-initiated phone calls or emails that you are probably providing for free and may not realize you can bill for. Over the course of a year, those dollars can add up to thousands, helping you replace the revenue your practice has lost due to lockdowns.
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ORDER NOW
Get Paid $23/ea. for New Patient COVID-19 Testing With 99211
Immediately Available. By Brenda Edwards, CPC, CDEO, CPB, CPMA, CPC-I, CEMC, CRC,CRCS
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As of May 8th, new coding rules allow you to get paid $23 each time your nurse collects a NEW PATIENT specimen(this includes COVID-19 testing) – previously 99211 was only for established patients. However, you must successfully meet new CMS requirements to access this added reimbursement.
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ORDER NOW
Expert Answers to Your Telemedicine Billing Questions Via Online Q&A
Immediately Available. By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC 
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It doesn’t seem fair. Your telemedicine claims are getting denied even if they were filed correctly. The reason: constant telemedicine coding and billing rule changes have made getting paid harder than ever.
.
ORDER NOW
Coronavirus: Get Paid for Private Pay Non-Face-to-Face Care
Immediately Available. By Kim Garner Huey, MJ, CHC, CPC, CCS-P, PCS, CPCO
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Treat more patients remotely and get paid from top insurers. This training will help you code your telemedicine services more accurately, boost your virtual care reimbursement, and follow private payers’ various rules.
.
ORDER NOW
Use Time to Get Paid More for Your E/M Services
Immediately Available. By Kim Garner Huey, MJ, CHC, CPC, CCS-P, PCS, CPCO 
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If you’re not using time to select your E/M codes, you’re probably leaving thousands of dollars on the table – and in these tight financial times EVERY SINGLE dollar counts.
.
ORDER NOW
Telehealth Supervision: Boost NPP Services Payup During COVID-19
Immediately Available. By Kathi Carney CPC, CPMA, CPC-I, CHC 
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Due to COVID-19, CMS has lightened the amount of supervision required for nonphysician practitioner services, but there are still a few hoops you must jump through to get paid at the physician rate.
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ORDER NOW

Free Tools

2021 ICD-10-CM Code Breakdown
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Download this free 2021 ICD-10-CM Updates Worksheets that breaks down each of the nearly 600 new, deleted and revised codes chapter-by-chapter. This means you’ll be able to quickly spot the changes that most impact your practice.
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DOWNLOAD NOW
Boost COVID-19 Testing Pay with Full CPT and ICD-10-CM Coding
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New COVID-19 coding rules allow you to get paid $23 for swabbing with CPT code 99211. However, you must cut through confusing testing encounter options to compliantly gain this pay.
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DOWNLOAD NOW
eGuide Telemedicine Coding COVID-19 eGuide
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With the COVID-19 outbreak, your practice’s success now depends on your ability to successfully bill and be paid for telemedicine services. If you don’t know where to begin, are holding claims or delaying implementing telemedicine services for fear of a post-emergency audit and penalties STOP RIGHT NOW.
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DOWNLOAD NOW

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Blog Articles

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Practice Management COVID-19 Resources

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All Online Training

Emotional Support Animal Policy Requirements: Protect Your Practice Today
By Heidi Kocher, B.S., M.B.A, J.D., CHC on September 10th at 1pm ET
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If you haven’t noticed, the number of Emotional Support Animals (ESA) is skyrocketing. Handled poorly, ESA owners can file a discrimination lawsuit, make a scene, or plaster negative comments across the web. Or, if you incorrectly turn away a Service Dog, you’ll have to deal with an Americans with Disabilities Act (ADA) violation.
.REGISTER NOW
New HHS Rule: Avoid Losing Your COVID-19 Emergency Relief Money
By Kristyn DeFilipp, Esq. on September 30th at 1pm ET
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IMPORTANT: HHS recently released your reporting obligations related to the COVID-19 Provider Relief Fund money you accepted earlier this year. HHS Relief Fund Reporting.

 You may not have realized it, but the COVID-19 relief money you accepted from HHS earlier this year came with strings attached that you must adhere to. If you fail to comply, HHS could take back the money (even if you’ve already spent it).

.REGISTER NOW
Contact Tracing: Avoid Another COVID-19 Shutdown for Your Practice
Immediately Available. By Brian Ramos, MBA, CMPE
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With a second wave of COVID-19 outbreak looming, effective contact tracing is being touted as the only way for you to isolate the source of infection and avoid having your doors shut by state officials. The challenge is how to effectively add these duties into your practice.
.ORDER NOW
Proven Phone Etiquette Tactics to Speed Up Your Practice Recovery
Immediately Available. By Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I 
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The first 30 seconds of an incoming patient call can make or break your practice. Doing it right can mean the difference between your practice quickly ramping up after the COVID-19 shutdown, or a slow painful recovery.
.ORDER NOW

FREE Online Training

Boost Practice Success with COVID-19 Practical Game Plan
Immediately Available. By Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
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With school openings, influenza coming, and coronavirus vaccine glimpses, your practice has a lot to handle during the Autumn months and into 2021. This is where practice management consultant and trainer, Owen Dahl, MBA, LFACHE, CHBC, LSSMBB, can help.
.
WATCH NOW
Protect Your Practice with Proven COVID-19 Infection Control Protocols
Immediately Available. By Javeed Siddiqui, MD, MPH 
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During this free webinar, infectious disease practitioner, Javeed Siddiqui, MD, MPH,will walk you through the proven disinfection methods, along with step-by-step guidance on how to successfully protect your office from spreading COVID-19.
.
WATCH NOW

Free Tools

Prevent OSHA Fines, Pinpoint the Protective Gear Your Staff Needs
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Your front desk and back end staff have totally different exposure risks than your technicians and providers. So there’s no need to make them all wear the same gear to protect them from COVID-19 – and your practice from fines and lawsuits if you know how.
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DOWNLOAD NOW
Avert Lawsuit When Employee Tests Positive for COVID-19 Checklist
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Your protocols must protect your practice’s safety in the increasingly probable event that an employee tests positive for the coronavirus. But you must NOT infringe on multiple federal and state laws – or you could end up battling an expensive legal claim. There is help so that you can pioneer a game plan that galvanizes staff and prevents violating various regulations.
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DOWNLOAD NOW
COVID-19 Protection and Disinfection Checklist
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Beating the spread of COVID-19 at your practice doesn’t have to be a daunting task. All you need is a well-thought-out plan with proven infection control strategies to make your practice ramp up a resounding success. To make infection control easier, safer and less stressful use the expert strategies in this handy Checklist.
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DOWNLOAD NOW
Boost Your Tele-Services with Consent Letter and Checklist
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You can better explain your remote service offerings to your patients and expedite their participation in telehealth and telephone care by utilizing this Patient Consent Checklist and providing them with a Telemedicine Services Consent letter.
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DOWNLOAD NOW

Blog Articles

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Legal

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All Online Training

Prevent COVID-19 Wrongful Employee Termination Allegations/Lawsuits
By Amanda Waesch, Esq., Bryan Meek, Esq. on September 17th at 1pm ET 
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New coronavirus employment laws are complicated and confusing. That means making a mistake is easier than ever. And even an innocent misstep can lead to lawsuits, penalties and unemployment claim battles. Unless you know how to stop them before they start …
.REGISTER NOW
Head Off Costly COVID-19 Employee Testing and Isolation Policy Violations
Immediately Available. By Kelly Holden 
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Make even one mistake when enforcing your COVID-19 employee testing and leave policies, and the results can be catastrophic to the wellbeing of your staff, your patients, and your practice. Recent COVID-19 exposure employment law changes make it almost impossible to protect your practice from costly legal and financial violations.
.ORDER NOW
FFCRA: Protect Your Practice from COVID-19 School Closure Paid Time Off Lawsuits
Immediately Available. By Kelly Holden
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Even a well-intentioned decision can result in you being hit with an expensive and stressful COVID-19 employment lawsuit. This is especially true as you try and manage employee requests to work from home and take time off due to COVID-19 school schedule changes, closures and other childcare related issues.
.ORDER NOW
Employee COVID-19 Screening: Avoid Costly Legal Mistakes
Immediately Available. By Michelle Anderson, JD 
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Screening your employees for COVID-19 is a legal minefield. Sure, it’s the right thing to do, but get it wrong and the result can be catastrophic for your practice. Especially considering that multiple state and federal agencies are policing how you screen for this virus.
.ORDER NOW
Stop Practice Penalties, Comply with New COVID-19 Employment Laws
Immediately Available. By Kelly Holden
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Bottom Line: You are required to immediately modify your employment policies to comply with new State and Federal COVID-19 employment rules. You must also ensure compliance with other related government agencies and laws that have been modified due to changing circumstances.
.ORDER NOW
Avoid Losing COVID-19 Provider Emergency Relief Fund Payments
Immediately Available. By Kristyn DeFilipp, Esq. 
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The emergency provider relief money you received from HHS may provide you with financial relief from the COVID-19 shutdown, but you should know it comes with some very real strings attached. The problem is, in the rush to distribute the funds the government did not clarify the requirements.
.ORDER NOW
SBA PPP Rule Update: Prevent Employee Expense Violations
Immediately Available. By Daphne Kackloudis, Esq. and Ashley Watson, Esq. 
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You get to choose – whether you keep all of the Payroll Protection Program (PPP) funds you received from the Small Business Administration (SBA) to help you through the COVID-19 shutdown, or are required to return all or a portion of the money back to the government.
.ORDER NOW
Avoid Post-COVID-19 Trouble: Comply with CMS Copay Waivers
Immediately Available. By Heidi Kocher, B.S., M.B.A, J.D., CHC 
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Healthcare attorney walks you through how to comply with CMS and private payer copay and cost sharing waiver changes due to the COVID-19 outbreak. Avoid allegations of fraud post-pandemic by ensuring compliance today.
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ORDER NOW

Blog Articles

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Specialty Specific

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All Online Training

New Telepsych CV-19 Regs: Implement and Get Paid for Virtual Services
Immediately Available. By Howard Baumgarten, LPC
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Mental health professionals can provide and get reimbursed for telepsych patient care during the current COVID-19 pandemic. A few simple changes to your current processes ensure compliance, smooth operations and payment.
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ORDER NOW
Easy Teledentistry Set Up: Get It Right the First Time
Immediately Available. By Nathan Suter, DDS
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Dentist and teledentistry expert provides step-by-step online training to help your dental practice more easily and compliantly set up and manage virtual care services during the recent COVID-19 outbreak.
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ORDER NOW
Teledentistry: Get Paid for Virtual Patient Care
Immediately Available. By Bruce Silverman
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Get expert, plain-English strategies on how you can receive reimbursement for teledental care at your practice. This must-attend training will help you get paid for services during the COVID-19 outbreak.
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ORDER NOW

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Community Corner

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Community CornerNo matter what size or shape your practice is, the coronavirus pandemic has forever changed you, your staff and your operations. Constant, fast-changing regulations related to how and where you can treat patients have made it even more difficult. Overcoming these challenges requires all of us to pull together as a community, learn from each other, and help each other bridge the gap from our old ways to the adapted post-COVID-19 healthcare world.

But, you are not alone….

Many practices have reached out to us to share their COVID-19 stories of challenge, survival and positive spirit. If you’d like to submit your COVID-19 story, you can by emailing us here, or submitting a form.

With your permission, your story will be shared inside our weekly enewsletter and through our blog, reaching thousands of your colleagues, and encouraging them to stay strong during these unprecedented time. See blog articles to read about how your colleagues across the nation are learning to cope and overcome COVID-19-related challenges.


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