COVID-19 Practice Action Center

FREE Online Training

Practical Solutions to Boost Employee Performance During COVID-19
Immediately Available. By Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
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During this free webinar, practice management consultant and trainer, Owen Dahl, MBA, LFACHE, CHBC, LSSMBB, will provide you with step-by-step guidance to help your employees give their best during both these troubling times and beyond.
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WATCH NOW
Get Your Practice Back to “Normal” Post COVID-19
Immediately Available. By Javeed Siddiqui, MD, MPH and Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
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Your practice has survived what everyone hopes is the worst of the pandemic – so now what? During this free webinar, Dr. Siddiqui and Mr. Dahl will provide you with proven strategies to ramp up your practice successfully.
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WATCH NOW

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Telehealth COVID-19 Resources

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All Online Training

Gain $50 for E-Visits, July 2020 CMS Rule Notice
By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC on July 8th at 3pm ET
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You can now get paid up to $50 MORE for your patient e-visits and virtual check-ins – short, patient-initiated phone calls or emails that you are probably providing for free and may not realize you can bill for. Over the course of a year, those dollars can add up to thousands, helping you replace the revenue your practice has lost due to lockdowns.
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REGISTER NOW
Comply with Tightened Post-COVID-19 HIPAA Telehealth Rules
Immediately Available. By John Brewer
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The HIPAA telehealth waivers for COVID-19 will expire soon. So, if you’re not ready to comply with stricter telehealth rules, you should be prepared to face massive violation penalties. Although the emergency HIPAA waivers made it easier for you to provide virtual services during the COVID-19 pandemic, the relaxed rules were never meant to be permanent.
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ORDER NOW
Expert Answers to Your Telemedicine Billing Questions Via Online Q&A
Immediately Available. By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC 
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It doesn’t seem fair. Your telemedicine claims are getting denied even if they were filed correctly. The reason: constant telemedicine coding and billing rule changes have made getting paid harder than ever.
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ORDER NOW
Coronavirus: Get Paid for Private Pay Non-Face-to-Face Care
Immediately Available. By Kim Garner Huey, CHC, CPC, CCS-P, PCS, CPCO
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Treat more patients remotely and get paid from top insurers. This training will help you code your telemedicine services more accurately, boost your virtual care reimbursement, and follow private payers’ various rules.
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ORDER NOW
Use Time to Get Paid More for Your E/M Services
Immediately Available. By Kim Garner Huey, MJ, CHC, CPC, CCS-P, PCS, CPCO 
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If you’re not using time to select your E/M codes, you’re probably leaving thousands of dollars on the table – and in these tight financial times EVERY SINGLE dollar counts.
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ORDER NOW
Telehealth Supervision: Boost NPP Services Payup During COVID-19
Immediately Available. By Kathi Carney CPC, CPMA, CPC-I, CHC 
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Due to COVID-19, CMS has lightened the amount of supervision required for nonphysician practitioner services, but there are still a few hoops you must jump through to get paid at the physician rate.
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ORDER NOW

Free Tools

Boost Your Tele-Services with Consent Letter and Checklist
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You can better explain your remote service offerings to your patients and expedite their participation in telehealth and telephone care by utilizing this Patient Consent Checklist and providing them with a Telemedicine Services Consent letter.
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DOWNLOAD NOW
eGuide Telemedicine Coding COVID-19 eGuide
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With the COVID-19 outbreak, your practice’s success now depends on your ability to successfully bill and be paid for telemedicine services. If you don’t know where to begin, are holding claims or delaying implementing telemedicine services for fear of a post-emergency audit and penalties STOP RIGHT NOW.
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DOWNLOAD NOW

Blog Articles

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Coding & Billing COVID-19 Resources

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All Online Training

Gain $50 for E-Visits, July 2020 CMS Rule Notice
By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC on July 8th at 3pm ET
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You can now get paid up to $50 MORE for your patient e-visits and virtual check-ins – short, patient-initiated phone calls or emails that you are probably providing for free and may not realize you can bill for. Over the course of a year, those dollars can add up to thousands, helping you replace the revenue your practice has lost due to lockdowns.
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REGISTER NOW
Get Paid $23/ea. for New Patient COVID-19 Testing With 99211
Immediately Available. By Brenda Edwards, CPC, CDEO, CPB, CPMA, CPC-I, CEMC, CRC,CRCS
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As of May 8th, new coding rules allow you to get paid $23 each time your nurse collects a NEW PATIENT specimen(this includes COVID-19 testing) – previously 99211 was only for established patients. However, you must successfully meet new CMS requirements to access this added reimbursement.
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ORDER NOW
Expert Answers to Your Telemedicine Billing Questions Via Online Q&A
Immediately Available. By Leonta Williams, RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC 
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It doesn’t seem fair. Your telemedicine claims are getting denied even if they were filed correctly. The reason: constant telemedicine coding and billing rule changes have made getting paid harder than ever.
.
ORDER NOW
Coronavirus: Get Paid for Private Pay Non-Face-to-Face Care
Immediately Available. By Kim Garner Huey, MJ, CHC, CPC, CCS-P, PCS, CPCO
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Treat more patients remotely and get paid from top insurers. This training will help you code your telemedicine services more accurately, boost your virtual care reimbursement, and follow private payers’ various rules.
.
ORDER NOW
Use Time to Get Paid More for Your E/M Services
Immediately Available. By Kim Garner Huey, MJ, CHC, CPC, CCS-P, PCS, CPCO 
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If you’re not using time to select your E/M codes, you’re probably leaving thousands of dollars on the table – and in these tight financial times EVERY SINGLE dollar counts.
.
ORDER NOW
Telehealth Supervision: Boost NPP Services Payup During COVID-19
Immediately Available. By Kathi Carney CPC, CPMA, CPC-I, CHC 
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Due to COVID-19, CMS has lightened the amount of supervision required for nonphysician practitioner services, but there are still a few hoops you must jump through to get paid at the physician rate.
.
ORDER NOW

Free Tools

eGuide Telemedicine Coding COVID-19 eGuide
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With the COVID-19 outbreak, your practice’s success now depends on your ability to successfully bill and be paid for telemedicine services. If you don’t know where to begin, are holding claims or delaying implementing telemedicine services for fear of a post-emergency audit and penalties STOP RIGHT NOW.
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DOWNLOAD NOW

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Blog Articles

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Practice Management COVID-19 Resources

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All Online Training

Contact Tracing: Avoid Another COVID-19 Shutdown for Your Practice
By Brian Ramos, MBA, CMPE on June 23rd at 1pm ET
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With a second wave of COVID-19 outbreak looming, effective contact tracing is being touted as the only way for you to isolate the source of infection and avoid having your doors shut by state officials. The challenge is how to effectively add these duties into your practice.
.REGISTER NOW
Protect Patients & Staff From COVID-19 Stress-Induced Violence
By Steven S. Wilder, BA, CHSP, STS on July 9th at 1pm ET
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Before COVID-19, just working in healthcare meant that you were 5 times more likely to be the victim of workplace violence than any other industry. Now, pandemic fear and resultant financial pressures have the potential to make your practice an even more dangerous place.
.REGISTER NOW
Proven Phone Etiquette Tactics to Speed Up Your Practice Recovery
Immediately Available. By Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I 
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The first 30 seconds of an incoming patient call can make or break your practice. Doing it right can mean the difference between your practice quickly ramping up after the COVID-19 shutdown, or a slow painful recovery.
.ORDER NOW
Collect More A/R from Patients During & After COVID-19
Immediately Available. By Owen Dahl, LFACHE, CHBC, LSSMBB
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It’s hard to believe, but patients may actually be MORE apt to pay their outstanding balances with your practice now versus before the COVID-19 outbreak.  There are proven cases where practices just like yours are seeing a surge in cashflow due to an expansion and modification of their A/R efforts.
.ORDER NOW

FREE Online Training

Practical Solutions to Boost Employee Performance During COVID-19
Immediately Available. By Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
.
During this free webinar, practice management consultant and trainer, Owen Dahl, MBA, LFACHE, CHBC, LSSMBB, will provide you with step-by-step guidance to help your employees give their best during both these troubling times and beyond.
.
WATCH NOW
Get Your Practice Back to “Normal” Post COVID-19
Immediately Available. By Javeed Siddiqui, MD, MPH and Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
.
Your practice has survived what everyone hopes is the worst of the pandemic – so now what? During this free webinar, Dr. Siddiqui and Mr. Dahl will provide you with proven strategies to ramp up your practice successfully.
.
WATCH NOW

Free Tools

COVID-19 Protection and Disinfection Checklist
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Beating the spread of COVID-19 at your practice doesn’t have to be a daunting task. All you need is a well-thought-out plan with proven infection control strategies to make your practice ramp up a resounding success. To make infection control easier, safer and less stressful use the expert strategies in this handy Checklist.
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DOWNLOAD NOW
Boost Your Tele-Services with Consent Letter and Checklist
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You can better explain your remote service offerings to your patients and expedite their participation in telehealth and telephone care by utilizing this Patient Consent Checklist and providing them with a Telemedicine Services Consent letter.
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DOWNLOAD NOW
HIPAA Compliant Termination Checklist
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Did you know that employees no longer with your practice are a significant driver of government HIPAA complaints, audits and penalties? One way to mitigate your risk from terminated employees, whether they left voluntarily or because you had to fire them, is to institute a termination checklist.
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DOWNLOAD NOW
Prepare Your Practice to Combat COVID-19 with Safety Checklist
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Revamp your communications and practice space to prevent patients from infecting other patients and staff. Use this Practice Prep Checklist to arm your staff—and patients—to safely run your practice during the COVID-19 pandemic.
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DOWNLOAD NOW

Blog Articles

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Legal

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All Online Training


Stop Practice Penalties, Comply with New COVID-19 Employment Laws
By Kelly Holden on June 24th at 1pm ET
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Bottom Line: You are required to immediately modify your employment policies to comply with new State and Federal COVID-19 employment rules. You must also ensure compliance with other related government agencies and laws that have been modified due to changing circumstances.
.REGISTER NOW
Stop Take Action Now to Prevent Expected COVID-19 Lawsuits
By Ike Devji, JD on June 30th at 1pm ET
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The financial fallout from the recent pandemic may have only just begun. Experts believe the next big challenge you’ll have to overcome will be liability claims filed against your practice. Although some states are introducing legislation to reduce your risk during the pandemic, this won’t completely remove your financial burden.
.REGISTER NOW
Avoid Losing COVID-19 Provider Emergency Relief Fund Payments
Immediately Available. By Kristyn DeFilipp, Esq. 
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The emergency provider relief money you received from HHS may provide you with financial relief from the COVID-19 shutdown, but you should know it comes with some very real strings attached. The problem is, in the rush to distribute the funds the government did not clarify the requirements.
.ORDER NOW
SBA PPP Rule Update: Prevent Employee Expense Violations
Immediately Available. By Daphne Kackloudis, Esq. and Ashley Watson, Esq. 
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You get to choose – whether you keep all of the Payroll Protection Program (PPP) funds you received from the Small Business Administration (SBA) to help you through the COVID-19 shutdown, or are required to return all or a portion of the money back to the government.
.ORDER NOW
Avoid Post-COVID-19 Trouble: Comply with CMS Copay Waivers
Immediately Available. By Heidi Kocher, B.S., M.B.A, J.D., CHC 
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Healthcare attorney walks you through how to comply with CMS and private payer copay and cost sharing waiver changes due to the COVID-19 outbreak. Avoid allegations of fraud post-pandemic by ensuring compliance today.
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ORDER NOW

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Blog Articles

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Specialty Specific

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All Online Training

New Telepsych CV-19 Regs: Implement and Get Paid for Virtual Services
Immediately Available. By Howard Baumgarten, LPC
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Mental health professionals can provide and get reimbursed for telepsych patient care during the current COVID-19 pandemic. A few simple changes to your current processes ensure compliance, smooth operations and payment.
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ORDER NOW
Easy Teledentistry Set Up: Get It Right the First Time
Immediately Available. By Nathan Suter, DDS
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Dentist and teledentistry expert provides step-by-step online training to help your dental practice more easily and compliantly set up and manage virtual care services during the recent COVID-19 outbreak.
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ORDER NOW
Teledentistry: Get Paid for Virtual Patient Care
Immediately Available. By Bruce Silverman
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Get expert, plain-English strategies on how you can receive reimbursement for teledental care at your practice. This must-attend training will help you get paid for services during the COVID-19 outbreak.
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ORDER NOW

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Community Corner

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Community CornerNo matter what size or shape your practice is, the coronavirus pandemic has forever changed you, your staff and your operations. Constant, fast-changing regulations related to how and where you can treat patients have made it even more difficult. Overcoming these challenges requires all of us to pull together as a community, learn from each other, and help each other bridge the gap from our old ways to the adapted post-COVID-19 healthcare world.

But, you are not alone….

Many practices have reached out to us to share their COVID-19 stories of challenge, survival and positive spirit. If you’d like to submit your COVID-19 story, you can by emailing us here, or submitting a form.

With your permission, your story will be shared inside our weekly enewsletter and through our blog, reaching thousands of your colleagues, and encouraging them to stay strong during these unprecedented time. See blog articles to read about how your colleagues across the nation are learning to cope and overcome COVID-19-related challenges.


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