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Our Experts

Our Experts

Susan Childs

Founder of Evolution Healthcare Consulting
FACMPE

The founder of Evolution Healthcare Consulting, Susan Childs has over 30 years of experience directly in healthcare and is a Board-Certified Fellow. Her established professionalism with trusted and proven approaches helps practices establish conscious processes and experiences that encourage and promote self-awareness, creating high performance teams. Over time in practice, her experiences include skills related to operations, personnel, front desk collections, communication, customer service, revenue cycle, staff workshops and retreats. Susan is also the author of the book series, “Leadership Through Emotional Intelligence” the first volume titled, “Common Nonsense? “ including leadership and emotional intelligence, patient perception, and physician-administrator collaboration She is a recognized national presenter for organizations such as AAP, AAOE, MGMA, ASCENT, ACC, and the AMA.

Suzan Hauptman

Senior Principal, ACE Med Group
MPM, CPC, CEMC, CEDC, AAPC Fellow

Ms. Hauptman specializes in Auditing and Assessments, Coding and Compliance, and Education, Expert Testimony, and Editing. In this capacity, she has had the opportunity to assess practice operations to help in streamlining practices while increasing productivity and compliance.

Suzette Sutton

BA

For over 20 years Suzette has helped companies in healthcare and the life sciences move towards optimal process efficiency through technology and services.  Through creating a client-centered road map, Suzette walks through and evaluates her clients’ current business process against their current technology solutions.  Suzette then assesses and researches the current technology to identify unused value such as functionality, modules, upgrades or add-ons that may have been overlooked.  Suzette provides the necessary due diligence to seek ways to continually improve processes with alternative solutions; providing a matrix that aligns with both current and future business endeavors. Suzette maintains a holistic approach that goes beyond evaluating and sourcing software.

Tammy Tipton

Tammy Tipton is the co-author of Power of Appeals software system and author of the denial management manual, “Turning Insurance Denials Into Dollars.”  Her company, Appeal Solutions, has assisted hospitals, physicians and billing companies with recovery of numerous unfairly denied claims.

Tammy West

Healthcare Consultant
MHA/ED, CPMSM, CPCS

Tammy has 23 years healthcare administration experience and 10 years experience in credentials verification and provider enrollment. Prior to becoming a consultant, Tammy managed an NCQA accredited CVO that performed centralized credentials verification, provider enrollment and payer credentialing for a large health system in eastern North Carolina.

Tod Ferran

Security Analyst, SecurityMetrics, Inc.
CISSP, QSA

With his 25 years of IT security experience, Tod provides security consulting services and HIPAA/PCI compliance assessments for organizations throughout the United States and across the globe. Prior to joining SecurityMetrics, Ferran held the president position for several successful managed service providers and directed software/security development teams in the US, India, and Netherlands..

Todd M. Husty

President, MARSI
D.O., FACEP

Board Certified in Emergency Medicine, Dr. Husty is the lead physician overseeing medical record review, physician education, and daily operations of MARSI.

Toni Elhoms

Founder and CEO of Alpha Coding Experts, LLC
CCS, CPC, CPMA, CRC, AHIMA-Approved ICD-10-CM/PCS Trainer

Toni Elhoms is an internationally known speaker and recognized subject matter expert on medical coding, reimbursement, and revenue cycle management. She is the Founder and CEO of Alpha Coding Experts, LLC.  She holds multiple credentials with the American Health Information Management Association (AHIMA) and the American Academy of Professional Coders (AAPC). With over a decade of industry experience, she has led and supported hospital systems, universities, physician practices, payers, law firms, government agencies, and other entities on coding, billing, and compliance initiatives.

Tracey Tokheim

Aperture Credentialing, LLC

A recognized leader known for crafting strategic vision to achieve business goals through the development and execution of process efficiency, out-of-the box thinking, and key management partnerships. While serving as a Product Line Senior Director with Aperture Credentialing, LLC, Tracey has achieved a strong customer collaboration to secure customer commitment to efficient provider enrollment/credentialing and the use of our products to get to a very efficient process. Tracey’s career is comprised of over fifteen years management experience and over ten years project management execution while being recognized by staff for exceptional customer focus and employee recognition opportunity as “One of our Best” nominated by employees and leaders. Tracey has dedicated her adult career to health care organizations experiencing process failure and been a part of achieving process success, execution successful implementation of training and process change, and leaves a mark as a leader by example. Tracey holds a Master’s in Business Administration and Project Management and donates time and dollars to help children play sports who otherwise cannot afford it.    She also has a passion for the outdoors while spending time with family and on her Harley.  Tracey lives in Minnesota hence being outdoors is a love and a must.  Even in the cold!!!.

Tracy Billows

Managing Partner
JD

Tracy's practice concentrates on a wide array of Human Resources topics and issues, including policy development and review, auditing the Human Resources functions, leave and absence management, EEO compliance, reductions in force, employee relations, labor relations, performance management, discipline and discharge and various other areas, with an emphasis on instituting best practices and avoiding litigation. Tracy relieves her clients' day-to-day pain points related to performance management, discipline, terminations, and reductions in force, with an emphasis on compliance, business needs, and prevention of litigation.