Meet Your Expert
The founder of Evolution Healthcare Consulting, Susan Childs has over 30 years of experience directly in healthcare and is a Board-Certified Fellow. Her established professionalism with trusted and proven approaches helps practices establish conscious processes and experiences that encourage and promote self-awareness, creating high performance teams.
Over time in practice, her experiences include skills related to operations, personnel, front desk collections, communication, customer service, revenue cycle, staff workshops and retreats.
Susan is also the author of the book series, “Leadership Through Emotional Intelligence” the first volume titled, “Common Nonsense? “ including leadership and emotional intelligence, patient perception, and physician-administrator collaboration
She is a recognized national presenter for organizations such as AAP, AAOE, MGMA, ASCENT, ACC, and the AMA. Susan also served as the ACMPE Advancement Chair with MGMA.
When working with practices, Ms. Childs’ objective is to help build compassionate, accessible care while ensuring the impactful value of each staff member is recognized and valued.
Training Sessions by Susan Childs
Navigating healthcare HR regulations can present massive challenges for the average medical office – and if you don’t tread carefully, you could cause legal and financial violations that are expensive, time-consuming, and stressful. Violating even one healthcare HR rule can have very serious consequences for your medical practice, including potential steep fines and penalties. But you don’t have to go […]Learn More
It has NEVER been more important or challenging to retain your quality practice employees. Each fully trained staff member that you lose costs you up to 2x their annual salary. The better answer is to figure how to keep your employees from leaving by employing time-tested employee retention strategies. The challenge is knowing which employee retention strategies will work for […]Learn More