Meet Your Expert
Tracy has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I).
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.
Training Sessions by Tracy Bird
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Don’t expose your medical practice to patient dissatisfaction, HIPAA privacy violations or revenue losses due to preventable front desk staff slipups. Even the simplest front desk mistake can result in serious financial and legal disasters for your practice. But there is something you can do about it … You can help your staff quickly and easily fortify their front desk […]
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May 8, 2024 - 1:00 ETThe likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against uncollectable accounts receivable. Getting patients to pay what they owe sounds easy enough, right? Just ask them to pay before they leave. Well, it’s just not […]
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HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think […]
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Your team’s phone etiquette skills can make or break your practice. Especially when it comes to getting and keeping patients. Strong phone etiquette skills are more important than ever to your medical practice’s survival. Poor service can actually make patients leave a practice more often than poor medical care, and 80% of new patients will have their first contact with […]
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