Meet Your Expert
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.
She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.
Training Sessions by Tracy Bird
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Even simple front desk mistakes can result in serious financial and legal disasters for your practice. If your team's front desk skills aren't up to par, you could be asking for trouble. Poor front desk performance can have very serious consequences for your office, such as plummeting patient retention, reduced new patient volume, HIPAA privacy violations, and penalties, increase accounts […]
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HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think […]
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The likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against uncollectable accounts receivable, and one way to do this is by optimizing patient collections. Getting patients to pay what they owe sounds easy enough, right? Just […]
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When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. Excellent phone etiquette skills become even more essential when you consider that 80% of new patients’ first contact with your practice is over the phone. Do you even know how many new patients you are losing due to poor telephone […]
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