Tracy Bird

President, Medical Practice Advisors

Meet Your Expert

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.

Training Sessions by Tracy Bird

  • front desk skills

    Even simple front desk mistakes can result in serious financial and legal disasters for your practice. Poor front desk performance can have very serious consequences for your office, such as plummeting patient retention, reduced new patient volume, HIPAA privacy violations, and penalties, increase accounts receivable, and seriously reduced cash flow, just to name a few. But you can do something […]

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  • phone etiquette skills
    Mar 9, 2023 - 1:00 ET

    When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. Excellent phone etiquette skills become even more important when you consider that 80% of new patients’ first contact with your practice is over the phone. Do you even know how many new patients you are losing due to poor telephone […]

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  • improve patient satisfaction
    Feb 22, 2023 - 1:00 ET

    Poor patient service at your front desk is the main reason patients leave your practice. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor patient service. Your front desk staff are the face and personality of your practice. Without the proper skills, it’s only a […]

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  • patient collections

    Your front desk can either run smoothly or make your life a living nightmare — it’s really up to you. The answer to a smooth-running front desk always comes down to fundamentals. How you train and hold your front desk staff accountable for these fundamentals is the key. The problem is, how are you supposed to find the time to […]

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