Meet Your Expert
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.
She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.
Training Sessions by Tracy Bird
- Jun 3, 2021 - 1:00 ET
Your front desk can either run smoothly or make your life a living nightmare — it’s really up to you. The answer to a smooth-running front desk always comes down to fundamentals. How you train and hold your front desk staff accountable for these fundamentals is the key. The problem is how are you supposed to find the time to […]Learn More
Your front desk is the main reason patients leave your practice. No one likes to believe it but it's true. 96% of a patient's main frustration about their practice is related to poor customer service. Your reception staff are the face and personality of your practice. Without the proper etiquette and compliance skills, it's only a matter of time before […]Learn More
The first 30 seconds of an incoming patient call can make or break your practice. Doing it right can mean the difference between your practice quickly ramping up after the COVID-19 shutdown, or a slow painful recovery that leaves you financially struggling longer than necessary. With everything else on your plate, it may seem like phone etiquette training can wait, […]Learn More
The likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against uncollectable accounts receivable. Getting patients to pay what they owe sounds easy enough, right? Just ask them to pay before they leave. Well, it’s just not […]Learn More