Meet Your Expert
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.
She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.
Training Sessions by Tracy Bird
The team at your front desk can either make or break your practice – REALLY. front desk skills. Your reception staff are the face and personality of your practice. Without the proper front desk skills, it’s only a matter of time before significant damage is done. Even a simple mistake can have significant consequences (i.e. poor service drives patients away, […]Learn More
- Aug 26, 2021 - 3:00 ET
HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think […]Learn More
- Aug 12, 2021 - 1:00 ET
The likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against uncollectable accounts receivable. patient collections. Getting patients to pay what they owe sounds easy enough, right? Just ask them to pay before they leave. Well, it’s […]Learn More
When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. phone etiquette skills. Excellent phone etiquette skills become even more important when you consider that 80% of new patients’ first contact with your practice is over the phone. Do you even know how many new patients you are losing due […]Learn More