Meet Your Expert
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.
She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving on the Certification Commission for National MGMA and a State Liaison to Oklahoma, Louisiana, and Kentucky.
Training Sessions by Tracy Bird
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When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their practice was related to customer service, not the care they received. Without proper phone skills and guidelines, […]
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When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their practice was related to customer service, not the care they received. Without proper phone skills and guidelines, […]
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Patient collections should account for 20-30% of your overall practice revenue. If not, bottom line, you’re losing money. The answer is usually that your front desk team isn’t collecting everything possible, even though they believe they are. The good news is that there is something you can do about it, with a little help. That’s […]
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The likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against noncollectable accounts receivable. Getting patients to pay what they owe sounds easy enough, right? Just ask them to pay before they […]
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