Tracy Bird
FACMPE, CPC, CPMA, CEMC, CPC-I

President, Medical Practice Advisors

Meet Your Expert

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.

Training Sessions by Tracy Bird

  • Physician Practice Phone Training
    Head Off Patient Telephone Nightmares with Proven Etiquette Tips
    Feb 8, 2022 - 1:00 ET

    When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. Physician Practice Phone Training. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their practice was related to customer service, not the care they received. Without proper phone skills and guidelines, it's […]

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  • front desk skills
    5-Part Series: Front Desk Skills to Help New and Existing Staff Succeed

    The team at your front desk can either make or break your practice – REALLY. front desk skills. Your reception staff are the face and personality of your practice. Without the proper front desk skills, it’s only a matter of time before significant damage is done. Even a simple mistake can have significant consequences (i.e. poor service drives patients away, […]

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  • front desk hipaa violations
    Head Off Front Desk HIPAA Nightmares

    HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think […]

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  • Front Desk
    Boost Your Front Desk Patient Collections Quickly and Easily

    The likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against uncollectable accounts receivable. patient collections. Getting patients to pay what they owe sounds easy enough, right? Just ask them to pay before they leave. Well, it’s […]

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