PHE Expired May 11: Get Up to Speed on New Telehealth Billing Rules LEARN MORE

Access All Live + All On-Demand Online Trainings for 1 Year! SAVE $300 NOW - LEARN MORE

Tracy Bird

President, Medical Practice Advisors

Meet Your Expert

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.

Training Sessions by Tracy Bird

  • front desk hipaa violations
    Jun 28, 2023 - 1:00 ET

    HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think […]

    Learn More
  • Insurance verification

    Patient insurance verification can be a pain for everyone involved – especially your front desk staff. Get it wrong, and your practice can easily be left providing free medical care and losing thousands in reimbursement. But it doesn’t have to be this way. The good news is there is a way for you to reduce denied claims and collect for […]

    Learn More
  • front desk skills

    Even simple front desk mistakes can result in serious financial and legal disasters for your practice. Poor front desk performance can have very serious consequences for your office, such as plummeting patient retention, reduced new patient volume, HIPAA privacy violations, and penalties, increase accounts receivable, and seriously reduced cash flow, just to name a few. But you can do something […]

    Learn More
  • phone etiquette skills

    When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. Excellent phone etiquette skills become even more important when you consider that 80% of new patients’ first contact with your practice is over the phone. Do you even know how many new patients you are losing due to poor telephone […]

    Learn More