Free Tools & Resources
Improve your medical practice's first impressions and patient experience with real-world front desk scripts for common (and tricky) situations.
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You can collect extra E/M revenue in 2025 with code G2211, but only if you know the do's and don'ts. This free tool will help you utilize this add-on code correctly and bring in the additional reimbursement you are due.
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Leaving voicemails for patients can get you into serious trouble with HIPAA auditors. All it takes is a simple misplaced word or name. Use this free tool to avoid making mistakes when leaving patient voicemails - every time.
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Providing poor service (including over the phone) is one of the quickest ways for you to lose patients. A recent study indicated that almost 89% of patients will leave a practice after just two poor service experiences. So, your chances to get it right are very limited.
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Being prepared and knowing how to respond to an active shooter event at your practice is the key to survival—and survival is no accident. There are very specific preparations and actions you can take to prepare your employees and keep both your staff and patients safe.
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Before you kick out an animal and risk a $75,000 ADA violation, have front desk staff take two steps. Give them this infographic so they’re ready for the next dog, horse, snake, or parrot that comes in your door.
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Incorrectly ending a physician-patient relationship can trigger costly patient abandonment consequences (in both time and money). But, with a little help, you CAN end a patient relationship without the worry of getting accused of wrongdoing, dealing with financial penalties, and the stress of defending your actions. Follow these 10 expert steps and protect yourself and your practice today.
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Your front desk is the main reason patients leave your practice. Equip your front desk staff with the proven strategies found in this exclusive, printer-ready infographic today to ensure your patients don’t walk out the door for good.
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