Free Tools & Resources
Improve your medical practice's first impressions and patient experience with real-world front desk scripts for common (and tricky) situations.
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Medical records retention laws by state are sometimes stricter than HIPAA. Be sure your practice is complying with the laws for retaining patient records with this free downloadable tool.
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Leaving voicemails for patients can get you into serious trouble with HIPAA auditors. All it takes is a simple misplaced word or name. Use this free tool to avoid making mistakes when leaving patient voicemails - every time.
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Your front desk team's understanding of common medical coding and billing terms can significantly help improve your claims accuracy and payment rates. This free, simple-to-reference cheat sheet can give your whole team the information you need.
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Don’t let medical terminology confusion at your front desk negatively impact your practice. Download this free, easy-to-use cheat sheet to significantly improve accuracy, communication and your patient’s perception of your practice.
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Providing poor service (including over the phone) is one of the quickest ways for you to lose patients. A recent study indicated that almost 89% of patients will leave a practice after just two poor service experiences. So, your chances to get it right are very limited.
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There is a very real possibility that your front desk is a hotbed of HIPAA violations. And the only reason you haven’t been hit with a massive penalty is that you haven’t been caught. But it doesn’t have to be this way…
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Your front desk is the main reason patients leave your practice. Equip your front desk staff with the proven strategies found in this exclusive, printer-ready infographic today to ensure your patients don’t walk out the door for good.
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