Free Tools & Resources
Providing poor service (including over the phone) is one of the quickest ways for you to lose patients. A recent study indicated that almost 89% of patients will leave a practice after just two poor service experiences. So, your chances to get it right are very limited.
Download Now! Being prepared and knowing how to respond to an active shooter event at your practice is the key to survival—and survival is no accident. There are very specific preparations and actions you can take to prepare your employees and keep both your staff and patients safe.
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Keeping your provider enrollment and credentialing up-to-date and accurate can be a huge time drain. Even the smallest error can have dire consequences to your provider’s reimbursement. A key to getting it right is mastering the numerous acronyms, their definitions and associated websites.
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Offering write-offs on patient bills – if done incorrectly – can lead to massive financial and legal penalties! Protect your practice by implementing and following these billing safeguards.
Download Now! With COVID-19 telemedicine rules shifting irregularly and contradictory explanations, making a misstep on reporting your telehealth services is really easy. But you can’t afford to wait any longer to take a hard look at your coding and billing guidelines.
Download Now! You can better explain your remote service offerings to your patients and expedite their participation in telehealth and telephone care by utilizing this Patient Consent Checklist and providing them with a Telemedicine Services Consent letter.
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Before you kick out an animal and risk a $75,000 ADA violation, have front desk staff take two steps. Give them this infographic so they’re ready for the next dog, horse, snake, or parrot that comes in your door.
Download Now! This ready-to-go template to appeal modifier 59 denials will save you valuable time. Just copy and paste into a Word file, add the pertinent details, official guidelines and documentation – and your claim appeal can be out the door in less time than you ever imagined.
Download Now! There is a very real possibility that your front desk is a hotbed of HIPAA violations. And the only reason you haven’t been hit with a massive penalty is that you haven’t been caught. But it doesn’t have to be this way…
Download Now! Did you know that employees no longer with your practice are a significant driver of government HIPAA complaints, audits and penalties? One way to mitigate your risk from terminated employees, whether they left voluntarily or because you had to fire them, is to institute a termination checklist.
Download Now! Incorrectly ending a physician-patient relationship can trigger costly patient abandonment consequences (in both time and money). But, with a little help, you CAN end a patient relationship without the worry of getting accused of wrongdoing, dealing with financial penalties, and the stress of defending your actions. Follow these 10 expert steps and protect yourself and your practice today.
Download Now! Your front desk is the main reason patients leave your practice. Equip your front desk staff with the proven strategies found in this exclusive, printer-ready infographic today to ensure your patients don’t walk out the door for good.
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