How your front desk staff answers the phone can make or break your practice – REALLY.
Providing poor service (including over the phone) is one of the quickest ways for you to lose patients. A recent study indicated that almost 89% of patients will leave a practice after just two poor service experiences. So, your chances to get it right are very limited.
Also, 96% of patients revealed that their primary frustration about their physician practice was related to poor customer service (higher than patient care). So, even when your providers are supplying top quality care, you can still lose patients due to negative service. And it’s not just about losing existing patients.
In many cases, a phone conversation is the first interaction that potential patients have with your office. If that interaction is negative, you might lose a patient before you even welcome them on board.
The good news is, there are easy-to-implement strategies your entire team can employ to positively impact the quality of the phone service your practice provides. Download and post this free tool to make your front desk aware of how they can easily modify their phone interactions with patients to improve the service the practice provides. Don’t wait, download this must-have free front desk tool today.