All Trainings

  • Cash-only services
    Get Paid More w/Patient Cash-Only Services & Comply w/Payer Rules
    Expert Presenter: Amanda Waesch Esq.

    You can stop providing administrative services to your patients for free. Many payers allow you to charge patients for these cash-only services if you do it compliantly. This expert-led online training will show you how.

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  • ERISA Regulations
    Keep More of Your Reimbursement, Make ERISA Work for You
    Expert Presenter: David J. Zetter PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    About 83% of your non-Medicare/Medicaid claims are governed by ERISA regulations. However, payers don’t want you to know how to apply these rules to take control of your reimbursement. This training shows you how.

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  • improve patient satisfaction
    Head Off Patient Service Disasters at Your Front Desk Now
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Avoid losing your best patients due to easy-to-solve front desk problems.  National expert provides you with proven step-by-step tactics to improve patient satisfaction fast. This training shows you how.

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  • Telehealth Billing
    Stop 2023 Telehealth Billing & Coding Errors to Keep Cash Flowing
    Expert Presenter: Kim Huey MJ, CHC, CPC, CCS-P, PCS, CPCO

    When done right, telehealth billing & coding can produce significant revenue for your practice. However, in 2023 there are multiple items that can halt your payments. Get proven tactics to successfully bill and code these services.

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  • CAQH profile
    CAQH 2023: Utilize New Changes to Get Paid More Quickly & Easily
    Expert Presenter: Yesenia Servin CPMSM, PESC

    2023 CAHQ ProView changes are a nightmare. Unfortunately, if you want to keep your practice’s revenue flowing, your provider’s CAQH profile MUST be kept accurate, active and in compliance. This expert-led training will help.

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  • Release of Medical Records
    Stop Costly Legal Errors When Responding to Medical Record Requests
    Expert Presenter: Lester J. Perling JD, MHA, CHC

    Mistakes when authorizing the release of medical records can lead to expensive legal problem – especially when you’re responding to legal requests. Help your practice comply with State/Federal laws and get it right the first time.

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  • Angry Patient
    Defuse Angry/Aggressive Patients, Tactics for Your Entire Team
    Expert Presenter: Jonathan Westall FACHE

    Failing to respond correctly to an angry or aggressive patient can make an already difficult situation spin out of control. Attend this training to gain the necessary skills to head off these potentially dangerous situations.

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  • IDR Process
    Get Paid for Out-of-Network Denied Services with New Federal IDR Process
    Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

    You can get paid for denied out-of-network services. The catch is that you must master CMS’ recently implemented IDR process. Get proven strategies to correctly utilize this new process to overturn these previously unpaid claims.

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  • dual eligible
    Stop Costly Medicare/Medicaid Patient Billing Errors
    Expert Presenter: Owen Dahl LFACHE, CHBC, LSSMBB

    Billing for patients who have both Medicare and Medicaid is confusing. It’s easy to violate these complex federal & state regs and end up in a legal nightmare. Master how to stay compliant during this expert-led training.

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  • patient collections
    Front Desk Fundamentals That Guarantee Success
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

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  • Comply with FLSA Employment Law, Stop Penalties
    Expert Presenter: Lori Kleiman SPHR, SHRM-SCP

    Consequences for failing to comply with the new 2023 FLSA laws are stiff.  You must correctly classify employees to avoid penalties. This training will walk you through the process of implementing these confusing new rules to comply.

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  • Onboarding a New Physician
    Speed Up Credentialing & Reimbursement for New Providers
    Expert Presenter: David J. Zetter PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    When onboarding a new physician into your practice, your process must be flawless. A simple mistake can result in sever reimbursement delays – or worse, payer rule violations.  With this online training you’ll get it right the first time.

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  • 2023 E/M changes
    Master New 2023 E/M Coding Changes
    Expert Presenter: Kim Huey MJ, CHC, CPC, CCS-P, PCS, CPCO

    You must correctly incorporate the massive 2023 E/M changes to keep reimbursement flowing for prolonged services, ED visits and more. These expert, step-by-step coding tips will show you how.

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  • Medical records destruction
    Avoid Medical Record Destruction Mistakes and $50,000 Fines
    Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

    Fail to comply with the 2023 medical records destruction rules, and you’ll lose up to $50,000 per penalty. To make matters more complicated, the Supreme Court clarified the False Claims Act statute of limitations (including that you must keep records for 10 years versus 6 years) – unless your state law requires longer. This means […]

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  • Balanced billing laws
    Stop Huge Penalties for Innocent Balanced Billing Law Violations
    Expert Presenter: Heidi Kocher B.S., M.B.A, J.D., CHC

    With a little help, you can comply with complex balanced billing laws, avoid a stressful audit and the massive violation penalties that can result. Stop making innocent mistakes that can lead to huge penalties and even jail time.

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