All Trainings

  • HIPAA compliance
    Head Off Front Desk HIPAA Nightmares
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    HIPAA violations in medical practices can have serious consequences, ranging from financial penalties to damage to the reputation of the healthcare provider.

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  • Medical documentation
    Protect Against Medical Records Documentation Errors, Audits and Fines
    Expert Presenter: Amanda Waesch Esq.

    Medical records are legal documents that support every aspect of patient care, and one medical documentation mistake can get you audited. Then violations, penalties, and unpaid claims follow. Protect yourself with this online training.

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  • pecos surrogacy enrollment
    PECOS: Master CMS Surrogacy Enrollment Requirements
    Expert Presenter: David J. Zetter PHR, SHRM-CP, CHCC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    Using your provider’s login to manage Medicare enrollment violates CMS rules. Enrollment expert, David J. Zetter, provides practical tactics to help you comply with CMS requirements for PECOS surrogacy management.

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  • Difficult conversations
    Master Difficult Conversation Skills to Improve Employee Performance
    Expert Presenter: Merikay Hunt MS

    Help your practice run more harmoniously and productively with easy-to-implement difficult conversation skills. Your practice depends on you to resolve employee issues quickly and efficiently. Find out how with this online training.

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  • HIPAA Compliant Texting
    NEW HIPAA Compliant Texting Guidance: Avoid Audits & Penalties
    Expert Presenter: Iliana Peters JD, LLM, CISSP

    The biggest HIPAA violations generally occur when your providers text or email their staff, and with new CMS guidance out on texting patients, you can’t afford to miss them. Learn expert tactics to avoid massive penalties and fines.

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  • Telehealth billing
    Prevent Top Telehealth Billing/Coding Errors to Boost 2024 Pay Up
    Expert Presenter: Maya Turner CPC, CPMA, CPCO, CPC-I (AAPC Approved Instructor)

    Correct telehealth billing and coding can produce significant revenue for your practice. But in 2024 this will be harder than ever. Get proven tactics to more successfully bill and code telehealth services & get paid more.

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  • phone etiquette
    Front Desk: First-Rate Phone Etiquette Skills for Your Practice
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    The front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.

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  • Professional courtesy discount
    Stop Violating Professional Courtesy & Patient Discount Laws
    Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

    Offering professional courtesy discounts to fellow providers or discounting patient fees may be perfectly legal – if you do it right. During this online training, you’ll get the tools to avoid law violations and the penalties that follow.

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  • Prior authorization
    Prior Authorization Final Rule: Tactics to Fight Back and Win
    Expert Presenter: Osato Chitou Esq. MPH

    New Prior Authorization Final Rule markedly changes this complicated process. This expert-led online training helps you implement tactics today to improve patient care and the reimbursement you receive.

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  • Patient Service
    Head Off Patient Service Disasters at Your Front Desk Now
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your front desk could be losing you patients. The service your front desk staff provide is a key factor in your ability retain your patients. Don’t let poor patient service lead to lost patients and money. Solve this problem right now.

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  • 855I
    855I Medicare Enrollment Form, Master New Changes to Get Paid
    Expert Presenter: Yesenia Servin CPMSM, PESC

    Medicare’s 855I enrollment form has changed again. This makes it harder than ever to navigate your provider enrollments and get paid. Get expert advice to master these changes during this 60-minute online training.

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  • ERISA Regulations
    Stop Payers from Taking Back Your Claim Payments with ERISA
    Expert Presenter: David J. Zetter PHR, SHRM-CP, CHCC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    About 83% of your non-Medicare/Medicaid claims are governed by ERISA regulations. However, payers don’t want you to know how to apply these rules to take control of your reimbursement. This training shows you how.

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  • Independent Contractor Rule
    NEW Independent Contractor Rule: Practical Tactics to Halt Violations
    Expert Presenter: Kelly Holden JD

    Your practice must comply with the NEW Department of Labor Independent Contractor Rule by the March 11 deadline or face hefty penalties, claim repayments, lawsuits and even jail time. Comply with this online training.

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  • Angry patients
    De-escalate Angry Patients at Your Front Desk More Quickly
    Expert Presenter: Mike Cummings CPP

    Your front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.

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  • FinCen Reporting
    Comply w/2024 FinCEN Reporting Rules, Avoid $500 Daily Penalty
    Expert Presenter: Blake R. Gerney Esq.

    New 2024 FinCen reporting rules require your practice to submit accurate practice data to the government or pay $500 daily penalty. This online training will walk you through how to comply with these Corporate Transparency rules.

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