All Trainings

  • Difficult conversations
    Master Difficult Conversation Skills to Improve Employee Performance
    Expert Presenter: Merikay Hunt MS

    Difficult conversations can make or break employee performance. This training shows you how to address tough performance issues with confidence, clarity, and professionalism. Learn proven communication and coaching strategies to hold staff accountable, prevent conflict, and strengthen team relationships — without damaging trust or morale.

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  • TELEMEDICINE-WAIVERS-2025
    Telehealth Billing: Stop 2026 Changes From Halting Your Pay
    Expert Presenter: Dreama Sloan-Kelly MD, CCS, CPC

    Complying with 2026 Medicare telehealth rules is even more of a nightmare for your practice. Take control of your telehealth compliance.  Join this must-attend training and gain proven strategies to protect your practice.

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  • Payor Contracting
    Get Paid More With Proven Payer Contracting Tools
    Expert Presenters: Jill Arena ; Kristin Bunch

    You can get paid more for your payor contracts, if you know how. Attend this live online training to get Jill Arena’s proven payor contracting tools that will help your practice get paid more of what it deserves.

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  • Patient Service
    Head Off Patient Service Disasters at Your Front Desk Now
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Poor patient service at your front desk is the main reason patients leave your practice. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor patient service. Your front desk staff are the face and personality of your practice. Without the […]

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  • Claim denials
    Simple Strategies to Prevent Claim Denials and Get Paid More
    Expert Presenters: Cindy Groux CHBME; Alexis Armstrong CPC

    Claim denials are on the rise and the time, effort, and cost it takes to overturn your denials continues to escalate. The answer is to prevent denials before they occur, and this expert-led online training will show you how.

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  • Onboarding a New Physician
    Speed Up Credentialing & Reimbursement for New Providers
    Expert Presenter: David J. Zetter PHR, SHRM-CP, CHCC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    When onboarding a new physician into your practice, your process must be flawless. A simple mistake can result in sever reimbursement delays – or worse, payer rule violations. With this online training you’ll get it right the first time.

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  • front desk staff training
    Front Desk Fundamentals That Guarantee Success
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

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  • Compliantly Add Cash-Pay Medical Services to Increase Practice Profits
    Expert Presenter: Amanda Waesch Esq.

    You no longer have to give away your time and expertise. Many payors now allow you to charge for certain cash-pay medical services — as long as you follow the rules. Learn exactly how to do it compliantly and profitably.

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  • Fee Schedule
    Reduce Impact of Medicare Fee Schedule Pay Cuts to 95% of Codes
    Expert Presenter: Toni Elhoms CCS, CPC, CPMA, CRC, AHIMA-Approved ICD-10-CM/PCS Trainer

    URGENT: Effective January 1st, CMS is cutting your pay, and it affects 95 percent of the CPT codes you bill. And, to get paid, you must master TWO separate conversion factors. The new 2026 Medicare Fee Schedule pay cuts mean that your practice is going to have to fight even harder to get paid what […]

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  • 2026 CPT Updates
    CPT 2026: Correctly Execute 418 Changes by Jan. 1 Deadline
    Expert Presenter: Keisha Wilson CCS, CPC, CPCO, CPMA, CRC, CPB, AAPC Approved Instructor

    CPT 2026 includes a startling 418 codes to E/M, surgery, imaging and more sections of your coding manual, and you must master them all before the Jan. 1st deadline. Register for this online training to make sure you’re ready.

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  • Cigna EM Coding Change 2025
    Cigna E/M Policy Change: Stop Cuts of Over $52 Per Claim
    Expert Presenter: Maya Turner CPC, CPB, CPMA, CPCO, CFPC, CRC, CPC-I (AAPC Approved Instructor)

    Cigna E/M policy aims to downcode level 4 (99204, 99214) and level 5 (99205, 99215) office visits. This online training helps you hang on to your revenue and stop downcoding that can cost your practice over $52 per claim.

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  • NPPES 2025 Updates
    Master New NPPES Registry Portal Changes to Keep Revenue Flowing
    Expert Presenter: Tammy West MHA/ED, CPMSM, CPCS

    You must master the new NPPES Registry Portal changes and data requirement updates to ensure that your providers continue to get paid. Conquer the numerous Portal changes with this practical, expert-led online training.

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  • downcoding-high-level-em
    Stop Downcoding: Get Paid More for Your High-Level E/M Claims
    Expert Presenters: Jill Arena ; Anne Hirsch MD

    Downcoding just one claim from 99205 to 99203 will cost you over $100. Multiply that by hundreds of undercoding instances each year and you’re losing thousands. Learn how to stop during this live online training.

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  • Healthcare laws
    Turn Healthcare Law into Revenue: Win Denials, Stop Recoupments & Protect Your Practice
    Expert Presenter: Osato Chitou Esq. MPH

    Join healthcare attorney Osato F. Chitou, Esq., MPH for a powerful training that shows you exactly how to use healthcare laws to your advantage — to overturn denials, prevent audits from draining your revenue, and safeguard your practice from costly legal pitfalls.

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  • RELEASE-OF-MEDICAL-RECORDS-SUBPOENA
    Subpoena Release of Medical Records: Avoid Costly Response Errors
    Expert Presenter: Michael R. Lowe Esq.

    Incorrectly responding to subpoena requests for the release of medical records can quickly result in costly financial and legal consequences for your practice. Healthcare attorney offers advice on reducing your practice’s risk.

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  • Payer Audit Response
    Reduce Recoupments: Proven Responses to Payer Audit Notices
    Expert Presenter: Amanda Waesch Esq.

    A payer audit notification can strike fear into the hearts of medical practices — but it doesn’t have to. Discover how to respond effectively thanks to expert tips from a nationally-recognized healthcare attorney.

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