All Trainings

  • Phone etiquette
    Proven Dental Practice Phone Etiquette Skills to Keep Patients Coming Back
    Expert Presenter: Angela Davis Sullivan

    Stop losing dental patients due to poor phone interactions with time-tested phone etiquette skills for your entire team. These simply strategies are proven to positively impact on your dental practice’s success.

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  • Third Party Payer
    Negotiate Higher-Paying Third-Party Payer Contracts
    Expert Presenter: Doral Jacobsen MBA, FACMPE

    You can negotiate with third-party payers to increase your reimbursement – if you know how. This expert-leg online training will provide you with step-by-step contract negotiation strategies that word. Start getting paid more today.

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  • Out of network billing laws
    Comply w/Out-of-Network & Uninsured Patient Billing Rules
    Expert Presenter: David Vaughn JD, CPC

    Complying with recent changes when billing for out-of-network and uninsured patients is more complicated due to recent rule changes. Learn how to comply before the audits begin. Sign up for online training today.

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  • Cash-only services
    Get Paid More w/Patient Cash-Only Services & Comply w/Payer Rules
    Expert Presenter: Amanda Waesch Esq.

    You can stop providing administrative services to your patients for free. Many payers allow you to charge patients for these cash-only services if you do it compliantly. This expert-led online training will show you how.

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  • Release of Medical Records
    Stop Costly Legal Errors When Responding to Medical Record Requests
    Expert Presenter: Lester J. Perling JD, MHA, CHC

    Mistakes when authorizing the release of medical records can lead to expensive legal problem – especially when you’re responding to legal requests. Help your practice comply with State/Federal laws and get it right the first time.

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  • IDR Process
    Get Paid for Out-of-Network Denied Services with New Federal IDR Process
    Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

    You can get paid for denied out-of-network services. The catch is that you must master CMS’ recently implemented IDR process. Get proven strategies to correctly utilize this new process to overturn these previously unpaid claims.

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  • dual eligible
    Stop Costly Medicare/Medicaid Patient Billing Errors
    Expert Presenter: Owen Dahl LFACHE, CHBC, LSSMBB

    Billing for patients who have both Medicare and Medicaid is confusing. It’s easy to violate these complex federal & state regs and end up in a legal nightmare. Master how to stay compliant during this expert-led training.

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  • 2023 E/M changes
    Master New 2023 E/M Coding Changes
    Expert Presenter: Kim Huey MJ, CHC, CPC, CCS-P, PCS, CPCO

    You must correctly incorporate the massive 2023 E/M changes to keep reimbursement flowing for prolonged services, ED visits and more. These expert, step-by-step coding tips will show you how.

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  • LEP patient
    Comply w/New HHS Translation Requirements for LEP Patients
    Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

    Updates to federal guidelines for 2023 mean it’s more important than ever to offer FREE translation services to an LEP patient. Master the new legal requirements to stay on the right side of the lawsuit.

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  • Good Faith Estimates
    Protect Against Penalties for Non-Compliant Good Faith Estimates
    Expert Presenter: Jonathan G. Wiik MSHA, MBA, CHFP

    Federal laws that require you to offer uninsured (self-pay) patients compliant Good Faith Estimates are final. This opens the door for investigators to audit your practice looking for violations. Get expert advice to reduce your risk.

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  • Dental coding
    New Code D4355: Stop Losing Money on Dental Hygiene Services
    Expert Presenter: Kathy S. Forbes RDH, BS, FADHA

    If you’re having trouble identifying the right dental hygiene codes, it’s probably because no single cleaning code exists. Perfect your CDT coding knowledge and bring in maximum revenue with this expert-led training.

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  • False Claims Act Whistleblower
    Stop Whistleblower False Claims Act Complaints and Resulting Penalties
    Expert Presenter: Kelly Holden JD

    Mishandling an employee concern or complaint can turn them into a False Claims Act whistleblower. Get proven strategies to protect your practice from an FCA investigation and the massive penalties that can result. Register today.

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  • HIPAA compliance officer
    Comply with HIPAA Compliance Officer Practice Mandates
    Expert Presenter: Jay Hodes

    If you knowingly violate HIPAA guidelines your fines will be more hefty, but even if you didn’t realize you were not in compliance you can still be fined up to $50,000 per each violation. There is a lot riding on you getting it right. Learn how to better manage your practice’s HIPAA compliance.

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  • Non-covered services
    Get Paid More for Commercial Payer Non-Covered Services
    Expert Presenter: Dawn R. Cloud CPC, CMSCS, CHCI, CPDM

    Billing patient directly may be your best bet of getting paid for commercial payer non-covered services, but you should NEVER do so without the correct forms on file. Attend online training to master non-covered services billing.

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