Front Desk
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Expert Presenters: John White CPP, CHPA; Jeana Singleton JDGet practical strategies to help your front desk quickly reduce no-shows and deescalate an angry patient. This expert online training will walk you through the process to leave patients satisfied, staff safe and your schedule full.
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Expert Presenter: Jonathan Westall FACHEFailing to respond correctly to an angry or aggressive patient can make an already difficult situation spin out of control. Attend this training to gain the necessary skills to head off these potentially dangerous situations.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IEven simple front desk mistakes can have serious consequences for your practice. This expert-led 5-Part online training series will provide your front desk team with proven tactics to help them avoid the most common danger areas.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IYour practice depends on effective communication between your front desk staff and patients. This training will provide your front desk team with excellent phone etiquette skills to ensure patient satisfaction and practice success.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IAvoid losing your best patients due to easy-to-solve front desk problems. National expert provides you with proven step-by-step tactics to improve patient satisfaction fast. This training shows you how.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IEnsure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.
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Expert Presenter: John White CPP, CHPAYour front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.
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Expert Presenter: John White CPP, CHPAYour front desk staff members are the most vulnerable if the unthinkable happens and your practice is under siege. But there are proven actions you can take to protect patients and staff. An expert security expert will show you how.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IStay off of HIPAA audit target lists by overcoming the most common front desk HIPAA violations with simple, proven strategies that really work.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IIf your front desk patient collections don’t make up at least 25% of your revenue, you are losing money. You can halt these losses by implementing the step-by-step collection strategies you’ll receive during…
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Expert Presenter: Jay HodesThis handbook will help you improve your practice’s front desk HIPAA compliance, avoid the nightmare of an audit, and protect yourself against massive violation penalties. A downloadable, editable form library….
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Expert Presenter: Gina L. Campanella Esq, FACHEHead off expensive pediatric and adolescent patient HIPAA violations by mastering the complexities of when and to whom you can releasing personal information by attending this healthcare-attorney-led online training.
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Expert Presenter: Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/MHelp your front desk team improve the accuracy of the information they collect from your patients during check-in to save time and speed reimbursement. This training will provide immediately-usable, step-by-step tactics.
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Expert Presenter: Robert Spiel MBALearn the proven patient satisfaction formula that will dramatically improve your patients’ satisfaction, and in return boost your reimbursement, reduce risk, and improve productivity.
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Expert Presenter: Leonta Williams RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONCMedicare’s new online MBI Look Up Tool is available on your MAC’s secure portal. Once you master how to use it, you’ll be able to help your patients with the information they need and breakthrough a major barrier to…
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Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-CWithout a recall strategy, many of your patients would never schedule their next visit. This lack of recurring patient care puts your practice at risk of losing hundreds of thousands of dollars in lost revenue…
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Expert Presenter: Debra Phairas MBAIt happens every day, and it doesn’t matter where you’re located, your specialty or your practice size. An MGMA survey found that 83% of practice admins have been associated with a practice where theft occurred…
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Expert Presenter: Steven S. Wilder BA, CHSP, STSViolence against healthcare professionals continues to increase each year. There are specific steps that are clear markers of violence, and once you know what to look for you can significantly reduce…
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Expert Presenter: Deron Bibb MBAEvery time you lose a member of your front desk staff it costs you – BIG (as much as 3x salary, more for smaller practices). Get best practices when hiring for your reception positions plus keep them longer by […]
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