Practice Mgmt
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Expert Presenter: Michelle A Richards BSHA, CPC, CPCO, CPMATo adhere with OSHA and state workplace violence rules you must implement specific policies and procedures that protect your staff and patients. Sign up for this expert-led training to keep your staff safe and stop costly lawsuits.
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Expert Presenter: Nate Moore CPA, MBA, FACMPEYour practice’s revenue depends on your ability to quickly, easily and efficiently track your data. Find out how to utilize Excel Pivot Tables to pin down hidden expenses and uncover revenue opportunities during his online training.
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Expert Presenter: Brian L. Tuttle CPHIT, CHP, CHA, CBRA, CISSP, CCNASurges in PHI breaches have driven government regulators to add new HIPAA laws, increase OCR audits and strengthen violation enforcement penalties in 2026. Help your HIPAA Compliance Officer comply with this online training.
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Expert Presenter: Merikay Hunt MSDifficult conversations can make or break employee performance. This training shows you how to address tough performance issues with confidence, clarity, and professionalism. Learn proven communication and coaching strategies to hold staff accountable, prevent conflict, and strengthen team relationships — without damaging trust or morale.
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Expert Presenters: Jill Arena ; Kristin BunchYou can get paid more for your payor contracts, if you know how. Attend this live online training to get Jill Arena’s proven payor contracting tools that will help your practice get paid more of what it deserves.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IPoor patient service at your front desk is the main reason patients leave your practice. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor patient service. Your front desk staff are the face and personality of your practice. Without the […]
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IEnsure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.
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Expert Presenter: Amanda Waesch Esq.You no longer have to give away your time and expertise. Many payors now allow you to charge for certain cash-pay medical services — as long as you follow the rules. Learn exactly how to do it compliantly and profitably.
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Expert Presenter: Amanda Waesch Esq.A payer audit notification can strike fear into the hearts of medical practices — but it doesn’t have to. Discover how to respond effectively thanks to expert tips from a nationally-recognized healthcare attorney.
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Expert Presenter: Amanda Waesch Esq.Your practice is required to conduct internal audits to comply with CMS’ Fraud, Waste, and Abuse regulations. Get practical how-to tactics that help you save time, improve accuracy and comply.
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Expert Presenter: Janette Levy Esq.Workplace bullying can wreak havoc on your practice—unless you tackle it head-on. Get practical advice to halt bullies and avoid legal and financial losses. Labor & employment law attorney Janette S. Levey, Esq., will show you how.
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Expert Presenter: Nate Moore CPA, MBA, FACMPE
Your practice’s revenue depends on your ability to quickly, easily and efficiently track your data. Find out how to utilize Excel Pivot Tables to pin down hidden expenses and uncover revenue opportunities during his online training.
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Expert Presenter: Jeana Singleton JDProven strategies to help you reduce lost revenue from patient no shows without increasing your legal risk. Learn specifically what actions will and won’t get you into legal trouble as you work to reduce patient no shows.
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Expert Presenter: Brian L. Tuttle CPHIT, CHP, CHA, CBRA, CISSP, CCNAChanges to the HIPAA Security Rule this year will make it easier than ever for auditors to catch violations. The result? More fines and bigger penalties. Get expert advice to avoid this nightmare with this training.
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Expert Presenter: Susan Childs FACMPESign up for this online training to equip your reception staff with the communication skills necessary to overturn the most difficult patients.
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Expert Presenter: Jennifer Thompson MHAPhysician referral patients bring in more lifetime revenue to your practice than patients who find you in other ways. This online training walks you through how to boost your physician referrals, and the added revenue they bring.
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Expert Presenters: Daphne Kackloudis Esq.; Jordan Burdick JDTerminating a payer contract might seem straightforward, but the minefield that follows can be a legal and regulatory nightmare. Protect your practice against the fallout by attending this expert-led 60-minute online training.
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Expert Presenter: Mike Cummings CPPYour front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.
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Expert Presenter: John White CPP, CHPAYour front desk staff are the most vulnerable when it comes to an active shooter or armed intruder attack. Help them protect your practice with proven active shooter preparedness tactics to improve survival outcomes for your practice.
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Expert Presenter: Amanda Waesch Esq.With a few simple changes, you can streamline your Good Faith Estimate processes, head off compliance issues, negotiate higher payer rates and get paid more. Healthcare attorney Amanda Waesch, Esq., shows you how.
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Expert Presenter: Bryan Meek Esq.Compliance with the new 2025 employment law changes doesn’t have to be a nightmare. You can quickly and easily protect your practice from costly employment law violation lawsuits by attending this attorney-led online training.
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Expert Presenter: Erica Beacom JDYou must fulfill HIPAA compliance training requirements if you submit claims or patient info electronically, including faxing, even if you don’t see Medicare patients. This expert-led training walks you through how to comply.
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Expert Presenter: Leslie Boles BA, CCS, CPC, CPMA, CHC, CPC-I, CRCUsing ChatGPT’s AI tools to improve your practice’s productivity can significantly increase your compliance and legal risk – unless you know how to avoid it. This expert-led online training will help you protect against violations.
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Expert Presenter: Don Phin Esq.As marijuana becomes more legal across the country, employee impairment is on the rise. You must protect against workplace safety nightmares due to staff impairment. An employment law attorney can clarify these issues.
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Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.Healthcare attorneys provides plain-English advice on how you can terminate a physician-patient relationship without ending up in court. This online training provides the precise steps you must employ to head off a financial nightmare
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Expert Presenter: Lorna Kibbey MBA, CPMYou can use your employees’ personality differences to improve their work productivity and reduce the drama in your practice. It isn’t hard, you just have to know how, and this expert-led training will walk you through the process.
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Expert Presenter: Diana Trevley JD, CCEP-I, CIPP/EHead off serious problems caused by patients bringing Emotional Support Animals into your practice. Train your staff on how to successfully manage these circumstances and avoid allegations of discrimination and violations.
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Expert Presenter: Kristie Kapp RDHLast-minute cancellations and patient no-shows can destroy your dental practice’s profitability and upend your carefully planned daily schedule. Discover how to handle these issues
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Expert Presenter: Don Phin Esq.Correctly managing employees with workplace mental health issues is difficult – especially considering legal requirements. Failing to comply can lead to costly violations for your practice. This attorney-led online training can help.
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Expert Presenter: Michael R. Lowe Esq.Uncover language in your managed care contracts that can help your practice get paid more and avoid hidden pitfalls. Healthcare attorney Michael R. Lowe shows you how to make your managed care contracts work for you.
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Expert Presenter: Kelly Holden JDYour practice must comply with the NEW Department of Labor Independent Contractor Rule by the March 11 deadline or face hefty penalties, claim repayments, lawsuits and even jail time. Comply with this online training.
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Expert Presenter: Owen Dahl LFACHE, CHBC, LSSMBBCut through the confusion of when a Medicare ABN (Advance Beneficiary Notice) form is considered mandatory or voluntary. Get it wrong, and your practice could be hit with costly, time-consuming audits, recoupments, and fines.
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Expert Presenter: Ariel D. Fenster Esq.You must comply with the government’s brand-new I-9 Form, and E-Verify system changes. Your only protection against federal audits, fines and possible criminal charges is to master these new rules before the Oct 31st deadline.
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Expert Presenter: Dennis TaylorWith a few simple tips, Excel Pivot Tables will allow you to more easily access and analyze large amounts of your practice data (i.e., outstanding claims, collections, denial statuses, patient flow, etc.). This training will show you how.
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Expert Presenter: Lynn M. Adam Esq.It is easy to violate the Anti-Kickback Law when referring patients to outside providers, facilities, or services. Even a simple referral mistake can lead to massive penalties. Get expert help to protect your practice from referral errors.
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Expert Presenter: Amanda Waesch Esq.Before you start charging patients extra for the additional time it takes to refill prescriptions, you must have a handle on how to implement these fees correctly. You can compliantly get paid for prescription refills – find out how.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IIf a patient’s insurance has lapsed, you have a 100% chance of seeing their claims denied. Insurance verification is your best defense to collecting from insurers—learn how at this exclusive online training event.
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Expert Presenter: Marissel Descalzo Esq.Receiving a subpoena for medical, HR or disability records is terrifying – one false response could land you in legal hot water. Create an actionable subpoena response strategy with essential tips from a legal expert.
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Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.Updates to federal guidelines for 2023 mean it’s more important than ever to offer FREE translation services to an LEP patient. Master the new legal requirements to stay on the right side of the lawsuit.
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Expert Presenter: Jonathan G. Wiik MSHA, MBA, CHFPFederal laws that require you to offer uninsured (self-pay) patients compliant Good Faith Estimates are final. This opens the door for investigators to audit your practice looking for violations. Get expert advice to reduce your risk.
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Expert Presenter: Dawn R. Cloud CPC, CMSCS, CHCI, CPDMBilling patient directly may be your best bet of getting paid for commercial payer non-covered services, but you should NEVER do so without the correct forms on file. Attend online training to master non-covered services billing.
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Expert Presenter: Doral Jacobsen MBA, FACMPEPayers include excessive administrative burdens in managed care contracts that delay your reimbursements and add hours of extra processing time for your staff. Get negotiation tactics to cut these burdens & save time and money.
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Expert Presenter: Owen Dahl LFACHE, CHBC, LSSMBBHow you manage your outsourced medical billing vendor relationship can seriously increase your claims’ reimbursement and decrease your financial and legal risk. Expert Owen Dahl’s training will show you how.
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Expert Presenter: David J. Zetter PHR, SHRM-CP, CHCC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHPYour practice is required to create and validate your provider directory listings or be faced with getting kicked off the panel. This online training will help comply with these No Surprises Act rules and keep your revenue flowing.
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Expert Presenter: Sherri Lewis CPBThere is a lot riding on the accuracy of the claims you submit. Missing even one step in the billing process can result in dire consequences — significant reductions in claim reimbursement, increased denials, overpayments/recoupments, refunds, and ultimately audits that lead to massive fines and penalties. From pre-authorizing procedures and collecting copays to appealing claims […]
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Expert Presenter: Kem Tolliver BS, CMPE, CPC, CMOMBy making you use virtual credit cards for your reimbursement payments, payers are passing their processing fees on to you. You can refuse and keep more of the money your practice is due. This training will show you how.
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Expert Presenter: Allison PullinsProven negotiation strategies to use before you sign your next physician/hospital service agreement. This expert training will help you get paid more and protect yourself and your practice against federal and state violations.
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Expert Presenter: Mike Cummings CPPYour front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.
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Expert Presenter: Chad Schiffman HCISSP, CRCMP, MAAvoid common mistakes when responding to online reviews (both negative and positive). This training will help you maintain a positive online reputation, boost new patient volumes, and avoid massive HIPAA penalties.
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Expert Presenter: Robert Spiel MBALearn the proven patient satisfaction formula that will dramatically improve your patients’ satisfaction, and in return boost your reimbursement, reduce risk, and improve productivity.
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Expert Presenter: Steven S. Wilder BA, CHSP, STSSecurity Expert, Steve Wilder, BA, CHSP, STS, helps you shield your practice from everyday dangers with an easy to implement Hazard Vulnerability Assessment.
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Expert Presenter: Steven S. Wilder BA, CHSP, STSYour practice is not immune to the devastation of a natural disaster. Don’t make the mistake of not being prepared. It’s not just about preparing for the event. There are actions you can take today to improve…
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Expert Presenter: Debra Phairas MBAFrom hidden expenses to overstaffing to slow paying patients, any one of these could cause your practice to end up in a financial nightmare. But, if you know what key indicators to track, you can…
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Expert Presenter: Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/MGetting one negative online review about anything from long waiting times to a billing mistake, can cost you up to 30 new patients. There are proven steps you can take to fight back against harmful patient comments…
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Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-CWithout a recall strategy, many of your patients would never schedule their next visit. This lack of recurring patient care puts your practice at risk of losing hundreds of thousands of dollars in lost revenue…
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Expert Presenter: Debra Phairas MBAIt happens every day, and it doesn’t matter where you’re located, your specialty or your practice size. An MGMA survey found that 83% of practice admins have been associated with a practice where theft occurred…
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