Practice Management

  • Jun 11, 2019 - 1:00 ET
    Expert Presenter: Steven S. Wilder BA, CHSP, STS

    Protect yourself, your staff and your patients should you end up in an active shooter situation. Unfortunately, shootings in healthcare settings are on the rise. The only way to survive is preparation…

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  • Jun 6, 2019 - 1:00 ET
    Expert Presenter: Jennifer Searfoss Esq, CPOM, CHCI, CMCS

    You’d think charging for medical record requests would be pretty straightforward, right? Well, if this is what you believe, it’s probably only a matter of time before you have to deal with a HIPAA complaint investigation…

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  • May 29, 2019 - 1:00 ET
    Expert Presenter: LaRae Punt MBA

    You can make Excel® work for you. This Practice Manager-specific online training will provide you with everything you need to save time and make your challenging duties easier and more efficient.

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  • Expert Presenter: Lorraine J Sivak CPC, CEPFG

    Expert strategies for you and your front desk team that will help you defuse the angriest patient with a smile before it gets out of control and leave the patient happy (the majority of the time).

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  • Expert Presenters: Jennifer Searfoss Esq, CPOM, CHCI, CMCS; Mary Pat Whaley FACMPE, CPC

    Regardless of your specialty, location or patient population, no-shows and late cancels are a costly nightmare. They can lead to revenue losses for your practice of hundreds of thousands of dollars a year.

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  • Expert Presenter: David Vaughn JD, CPC

    Essential detailed training for all medical practices on the anti-kickback statute legislation and safe harbors to avoid violation pitfalls and hefty consequences to all involved, including possible prison time.

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  • Expert Presenter: Stephanie Thomas CPC, CANPC

    Proven tools to help you complete and submit your Medicare Part B enrollment application forms 855I and 855R more easily and accurately the first time. This training will also help you update Medicare forms, remove …

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  • Expert Presenter: Jennifer Searfoss Esq, CPOM, CHCI, CMCS

    Proven strategies to help you reduce lost revenue from patient no shows without increasing your legal risk. Learn specifically what actions will and won’t get you into legal trouble as you get more patients…

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  • Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    The success of your practice depends on effective communication between your front desk staff and your patients. This training will discuss proper phone etiquette that ensures patient satisfaction and ultimately practice success.

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  • Expert Presenter: Steve Selbst

    Payer contracts contain hidden language that can negatively affect your practice’s bottom line. This training will help you identify and root out this harmful contract language and avoid its harmful intentions.

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  • Expert Presenter: Tracey Tokheim

    National expert provides easy-to-implement provider credentialing and enrollment tools to help you improve data accuracy and avoid lost reimbursement due to lapses in payer approval and hospital privileges.

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  • Expert Presenter: Kelly Grahovac MBA

    Practical, real-world strategies to help you prepare for and overcome the new 2019 payer audit increases. This expert-led training will walk you through each element of federal payor audits, and help you …

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  • Expert Presenter: Heidi Kocher B.S., M.B.A, J.D., CHC

    Healthcare attorney provides plain-English advice on how you can correctly terminate a physician-patient relationship without the expense and stress of ending up in court. This online training will provide…

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  • Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-C ; Dan S. Wilder AA, CPD

    Your team at your reception desk has a direct, significant impact on patient satisfaction and overall collections. A single negative encounter can turn patients away for good. Angry patients, especially…

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  • Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-C

    Proven strategies for your front desk staff to provide them with the tools necessary to help them successfully overcome the top patient disasters. By utilizing these tactics, your patients will be more satisfied …

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  • Expert Presenter: Leonta Williams RHIT, CCS, CCDS, CPC, CPCO, CEMC, CHONC, CRC, AAPC Fellow

    Cut through the confusion when utilizing Advance Beneficiary Notices (ABN) and whether to have your patients sign voluntary or mandatory forms. Get it wrong, and your practice could be headed for a costly, time-consuming audit.

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