Recognizing and Defusing Aggressive Behavior (Before it Becomes Violent)

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Violence against healthcare professionals continues to increase each year. In fact, you’re 4 times more likely to be assaulted than professionals in any other industry (and this number is thought to be low based on underreporting).

The problem is that identifying aggressive or violent behavior early enough to defuse it is a learned skill that isn’t readily taught. There are specific steps that are clear markers of violence, and once you know what to look for you can significantly reduce your chances of being a victim.

That’s where nationally renowned healthcare safety, security, and risk management expert, Steve Wilder, BA, CHSP, STS, can help. For the last 32 years, Steve has helped healthcare professionals protect themselves, their patients and their coworkers. During his 90-minute online training session, you’ll learn exactly how to identify and defuse aggressive behavior.

The way to ensure you’re prepared to identify and defuse aggressive or violent behavior is to include clear scenario guidelines to your Emergency Preparedness Compliance Plan. This does two things. It ensures you and your staff have the skills to avoid a potential fatal situation, and it ensures your compliance with CMS’ new emergency preparedness requirements.

Here are just a few of the step-by-step, easy-to-implement tactics you’ll learn by attending this essential, 90-minute online training:

  • Use 6 behavioral changes levels (CALM to PHYSICALLY VIOLENT) to defuse violence
  • Master proven de-escalation tactics for each level of behavioral escalation
  • Successfully defuse aggression/violence in your waiting room
  • Recognize strong-side/weak-side indicators before violent behavior kicks in
  • Incorporate situational awareness and environmental context into your daily life and avoid surprises
  • Avoid making bad decisions due to personal biases you may not realize you have
  • How to recognize when anger is okay vs anger that will escalate into something more serious
  • Stop dress code issues from supporting negative results due to violence
  • Pin down pre-indicators to violence to head them off before they cause a problem
  • And so much more…

Who should watch: Physicians, NPPs, Nurses, Practice Managers, Safety Managers, Compliance Managers, and Front Desk Managers and Staff located in medical practices, clinics, hospitals, LTC facilities, dental practices, ASCs, SNFs, etc.

One of the gravest occupational hazards that you face is workplace violence. And it doesn’t just occur in hospitals. More and more practices, clinics and other healthcare settings experience acts of violence every day (this includes lower-level violence, such as verbal abuse, physical assault, intimidation, stalking and sexual harassment that are often overlooked).

Violence is unpredictable. The best way to protect yourself, your staff and your patients is to have the skills necessary to recognize and defuse escalating aggressive behavior BEFORE it turns into physical violence. These are exactly the tools you’ll receive by viewing this essential online training. Don’t wait, order today.  

Meet Your Expert

Steven S. Wilder
BA, CHSP, STSPresident, Sorensen, Wilder & Associates

Steve has spent the past 32 years in healthcare safety, security, and risk management. He has provided consultation services to hundreds of clients, including hospitals, long-term care facilities, homecare agencies, clinics, physician practices, and pre-hospital/EMS services, as well as trained thousands of workers in workplace safety and security.

An experienced trial expert, Steve regularly consults for law firms and insurance companies on matters of safety, security, and risk management. He has become a nationally recognized subject matter expert in active shooter preparedness and response, and works with over 300 clients in 44 states.

Steve has previously been a Risk Manager/Safety & Security Director for a hospital, Corporate Risk / Safety Officer for a long-term care facilities, and Corporate Director of Safety/Security for a major healthcare system with nine hospitals and fifteen long term care facilities.

In addition to his regular contributions to healthcare magazines, Wilder co-authored the book The Essentials of Aggression Management in Healthcare: From Talkdown to Takedown.

Steve proudly served on the Illinois School Security and Standards Task Force as the only professional security consultant on that task force, appointed by the Governor of the State of Illinois.