HIPAA Front Desk Pack: Head Off Patient Complaints, Avoid Violations and Protect Your Practice

Front Desk HIPAA violations
Date: Thursday, July 16, 2020 1:00PM ET Experts: Jay Hodes, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I Length: 60 Minutes, 140 Pages
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Important: Please select a format for each part of this series below. Final discounted rate will be reflected once all selections are made.

Part 1: Head Off Front Desk HIPAA Nightmares Expert Report

This handbook will help you improve your practice’s front desk HIPAA compliance, avoid the nightmare of an audit, and protect yourself against massive violation penalties. A downloadable, editable form library….

Downloadable PDF

Part 2: Protect Your Practice from Front Desk HIPAA Violations

Get the tools necessary for your front desk staff to protect your patients’ privacy. This front desk-specific online training will provide you with everything you need to prevent HIPAA violations and efficiently….

HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think of.

There are several easy-to-implement tactics you can use at your front desk that will protect you from HIPAA violations, and help you avoid an audit. That’s where HIPAA compliance experts Jay Hodes and Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, can help. 

They have put together a 2-Part HIPAA Front Desk Pack that will help protect your front desk (and your practice) from violating HIPAA regulations and getting hit with exorbitant penalties. Your pack includes a best-selling expert report and an upcoming live online training on May 13th, and. Below is a brief description of each resource.

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Order your HIPAA Front Desk Pack within the next 3 days, and you’ll save an additional 20% off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!


PART 1: Head Off Front Desk HIPAA Nightmares Expert Report

**Available in PDF format ONLY.

ACT NOW! The expected release date for this expert report is February 28th. Pre-order today to lock in the savings rate of $157 (a $50 discount from the normal price). No coupon code required.

HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your provider are at your front desk. Generally, the HIPAA issue is right up front, but not always for the reasons you’d think.

HIPAA compliance makes your front-desk staff more important than ever. How they handle their everyday duties and interact with your patients can not only cause you to get audited, but it can also be the source of hefty penalties and fines that you are left to pay. Accordingly, in order to avoid a HIPAA audit, the way your front desk has always done things may not work any longer.

There are several easy-to-implement tactics you can use at your front desk that will protect you from HIPAA violations, and help you avoid an audit. That’s where the expert report, Head Off Front Desk HIPAA Nightmares, comes in. This report gives you step-by-step instructions that will keep your patients happy, your office compliant and you out of legal & financial hot water with the Feds.

Within the 140 pages of this expert report, you’ll receive the specific actions you should take to protect you from the most common front desk HIPAA violations – and if you don’t think your office has any, think again. This expert report will help you ensure your front desk staff are trained to identify violations before they get you in trouble, and successfully handle even the most challenging patient complaint.


PART 2: Protect Your Practice from Front Desk HIPAA Violations

Attend the Live Session Thursday, July 16th @ 1:00 PM EST OR
Order the On-Demand Recording to watch at your Convenience.

Your reception area is a HIPAA nightmare just waiting to happen. So, you need to choose.

Your front desk can either be a barrier against HIPAA complaints and violations and the massive penalties that accompany them, or it can be the cause.

The number one driver of HIPAA audits is patient complaints. All it takes is one patient to feel like his or her personal information has been mistreated or overheard and you could have an auditor on your doorstep.

The big issue isn’t that one patient complained. It’s that once at your front desk, HIPAA auditors can uncover other violations and apply them across the board. This is where fines and penalties can reach the millions.

You need a plan of attack, and HIPAA practice expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, can help. On Thursday, July 16th at 1pm ET, during a 60-minute online training, she will tell you EXACTLY how to protect your front desk (and your practice) from violating HIPAA regulations and getting hit with exorbitant penalties.

Meet Your Experts

Jay HodesPresident, Colington Consulting

Jay Hodes is a leading expert in HIPAA compliance and President of Colington Consulting. His company provides HIPAA consulting services for healthcare providers and business associates.

Mr. Hodes has over 30 years of combined experience in risk assessments, site security evaluation, regulatory compliance, policy and procedures assessments, and Federal law enforcement management.

He previously served as the Assistant Inspector General for Investigations at the U.S. Department of Health and Human Services. In that role, Mr. Hodes was responsible for more than 200 special agents and professional support staff charged with conducting complex healthcare fraud investigations and law enforcement efforts.

He also managed the headquarters’ divisional operations, including the Special Investigations Branch and the National Training Operations Branch.

Tracy Bird
FACMPE, CPC, CPMA, CEMC, CPC-IPresident, Medical Practice Advisors

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.