Telehealth Workflows: Improve Patient Care and Build Revenue

You’re going as fast as you can to implement telemedicine, but without the right technology and workflows, your daily operations will be much slower – and lower reimbursed – than they need to be.

Your practice’s virtual offerings don’t have to be this way. You can treat more patients, get them using higher-paying telehealth services, and move them through optimized appointments, you just need to know the right steps.

This is where telehealth implementation and operations expert, Donna Dittman Hale, MHA, CTC, can help. During this online training session, Donna presents step-by-step online training session that will walk you through exactly how to run an efficient, highly paid telehealth program in your practice.

Here are just a few of the practical, plain-English telehealth operations strategies you’ll receive by attending this 60-minute online training:

  • Define workflows and clinical protocols to treat more patients
  • Correctly transition referrals and follow-ups without self-promotion violations
  • Proven video technology adoption strategies to boost your reimbursement
  • Quickly train staff on proper patient and payer communications
  • Comply with emergency responses to provide contracted patient care
  • Comply with HIPAA and HITECH modified regulations during COVID-19
  • Pick the best telehealth technical support and platform for your practice
  • Master telehealth terms to ensure you offer CMS allowed services
  • And so much more…

Who Should Attend? This expert-led training will be beneficial to both practices that want to ensure they are providing the most efficient telehealth services and getting paid fully, as well as practices that are in the process of offering telehealth services for the first time.

By attending this upcoming online training, you can more effectively provide telehealth services for your patients, and ensure you are compliant and better paid in the process.

Most practices quickly adopted telemedicine, but are facing lower patient volume and reimbursement. Don’t let this happen to your practice, register for this online training today.

Meet Your Expert

Donna Dittman Hale
MHA, CTCExecutive Director, Bay Rivers Telehealth Alliance (BRTA)

Has been working in Telehealth since 2012 and implemented Telehealth Projects in Primary Care and Specialty Practices, Nursing Homes, Schools, Substance Abuse and Behavioral Health Systems, and home-based Remote Patient Monitoring. She is a Trainer for Telehealth Certification Programs for Certified Telehealth Coordinators.  Her organization, BRTA received 2018 HRSA Award as Rural Health Community Champion for implementation of Evidence Based Practices.

She works with Academic Medical Centers, Regional and rural health systems and medical groups, community based organizations to create consortiums to draw down federal funds to create the infrastructure and evaluate the effectiveness of Telehealth systems in Rural regions of Eastern Virginia.

Ms. Hale has an MHA from Virginia Commonwealth University, is a Certified Telehealth Coordinator and has a Certificate in Urban Policy and Planning from American University. An experienced nonprofit manager and consultant, Ms. Dittman Hale’s skills in program development, marketing, community relations, team building, board relations, and site/service activation have benefited BRTA since 2012. She has experience in facilitation support for community partnerships, training, communications, outcome measurement, evaluation and assessment of needs and resources.

She has directed programs, managed federal grant programs, served as Executive Director and consultant; supervised staffs and volunteer corps up to over 300.

Her combined nonprofit, networking, and development experience make her well qualified to lead health networks, and to facilitate projects with diverse partners. Since 2005, she has provided evaluations services, grant resource development, strategic planning, agency management and leadership transition support to more than 15 non-profits.


Donna was informative, interesting, and engaging. I thought everything was great!
Jenny Inker
Assistant Professor and Co-Director, Bay Rivers Health
Good choice of session presenters for the topic and content.
Jody Tinsley
Director of Revenue Management, Community Healthcore