Dental Customer Service and Follow-Up: Keep Your Patients Coming Back


You’ve heard it before. It’s so much easier to keep your dental patients than to replace them with new ones. But how do you keep more of your patients for longer periods of time?

The answer is to provide outstanding customer service and follow up. Although it sounds easy enough, making it happen can be an entirely different story. However, there are proven tactics and strategies you can implement to significantly improve your customer service and follow up – if you know how…

That’s where customer service and patient retention expert, Mara L. Shorr, BS, CAC II-XI, can help. During a 60-minute online training session, Mara will walk you through exactly how to keep more of your patients longer more quickly and easily than you thought possible.

Here are just a few of the step-by-step, practical processes you’ll be able to master after attending this upcoming, 60-minute online training:

  • Maximize technology to keep patients coming back
  • Correct hidden customer service pitfalls that are causing you to lose patients
  • Reduce no-shows with simple to implement follow up process
  • Get more patients to show up on time with patient confirmation process that really WORKS
  • Incorporate proven elements into your practice’s e-newsletter to increase appointment bookings
  • Communicate patient finances without upsetting your patients, and getting paid
  • Make your patients feel more welcome before they arrive with proven website elements
  • And so much more…

You work hard to build your reputation and to regularly get new patients. All of that time is wasted if you can’t turn your patients into long-time existing patients. With just a few key changes to your practices processes, you can quickly improve customer satisfaction and follow up, which will keep your dental practice growing and successful.

Don’t see patients for another day without signing up for this upcoming online training session. By investing just 60 minutes of your time, you can receive the tools you need to improve your practice’s performance and overall financial success. Don’t wait, register today.

Meet Your Expert

Mara Shorr
BS, CAC II-XVP of Marketing and Business Development, Shorr Solutions

Mara brings a decade of marketing and communications experience to her client. Her hands-on knowledge of working in a medical practice means she really knows how to identify the best solutions available.

Mara Shorr  is also a partner and marketing specialist with a leading South Florida plastic surgery center and medical spa. She has firsthand knowledge on how to add ancillary services and products to medical practices successfully the first time, and shares her insider information with practices across the country.

Mara is also a founding member of the American Academy of Medical Entrepreneurs and an advisory council member of Zendy Health, and was previously a partner in a leading South Florida plastic surgery practice.