Difficult conversations are unavoidable in healthcare — but avoiding them costs you staff engagement, morale, and performance.
In this expert-led training, Merikay Hunt shows you how to confidently handle tough employee conversations without damaging trust, escalating conflict, or losing high performers. You’ll learn proven communication and coaching strategies you can use immediately to improve accountability, strengthen relationships, and elevate team performance across your practice.
Based on real healthcare leadership experiences, this session gives you a practical framework for turning uncomfortable conversations into opportunities for growth — instead of ongoing frustration.
What You’ll Learn in This Training
By watching this training session, you’ll walk away with tools you can apply the very next day, including how to:
Prepare yourself mentally and emotionally before a difficult employee conversation
Deliver honest feedback without triggering defensiveness or shutdown
Adjust your communication style based on the employee’s personality and mindset
Coach low, average, and high performers effectively — without micromanaging
Know when to use directive coaching vs. consultative coaching
Hold employees accountable while preserving morale and trust
Address performance issues early — before they spiral into burnout or turnover
Navigate emotionally charged conversations calmly and professionally
Avoid common phrases that instantly escalate conflict
End conversations with clear expectations, next steps, and follow-through
This training goes beyond theory — it shows you exact language, examples, and approaches that work in real healthcare environments.
Did You Know? This training is part of a 3-Month All-Access Pass!
That’s right! For LESS than the price of 2 trainings, you can get access to our entire library of over 200 trainings when you subscribe to a 3-month All-Access Pass.
Yes, sign me up for a 3-month All-Access Pass subscription today.
Why This Training Matters Right Now
Healthcare teams are under more pressure than ever. Avoided conversations lead to:
Poor accountability
Low morale
Increased turnover
Burnout among high performers
Toxic team dynamics
This training helps you stop “hoping things improve” and start leading with clarity, confidence, and consistency — even when conversations feel uncomfortable.
What Makes This Training Different
✔ Healthcare-specific leadership examples
✔ Real-world coaching scenarios (not generic HR theory)
✔ Practical scripts and phrasing you can adapt immediately
✔ Focus on long-term performance growth — not one-time corrections
✔ Designed for busy leaders who need results, not fluff
Invest in Better Conversations — and Better Performance
Strong leadership starts with the conversations most people avoid. This training gives you the confidence and structure to handle those moments with professionalism, empathy, and authority.
Sign up for this training and start leading difficult conversations with confidence.
Access Over 200 Expert-Led Online Trainings with an Annual Subscription!
Merikay Hunt is the Founder and President of MKay Companies, LLC, a healthcare consulting firm. She has over 25 years of experience in healthcare management, customer service, communications, and professional coaching. Merikay has helped hundreds of US dental and medical practices by providing executive coaching, team development, and elevated patient and employee communications. She has delivered over 1000 customized programs to various organizations over her career.
Merikay began her career at a dentistry practice as a Dental Assistant, Receptionist, and Office Manager. She was then the Director of Patient and Family Experience for High Point Regional Health System. During her work experiences, Merikay expanded and refined her communication and training skills and knew she could utilize her abilities to help practices across the United States. Initially, Merikay worked as a healthcare consultant with HCI – EBS, Inc. in Greensboro, NC, and then, in 2007, she launched her own healthcare consulting business, MKay Companies, LLC.
You and your entire team, at all your locations, can attend as many trainings as you like for 3 months.
You and your team, at one location, can attend as many trainings as you like for 3 months.
Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.
Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.
Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.
Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.
On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.
CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.
