3-Part Front Desk Training Series


Important: Please select a format for each part of this series below. Final discounted rate will be reflected once all selections are made.

Part 1: Head Off HIPAA Front Desk Nightmares

Get the tools necessary for your front desk staff to protect your patients’ privacy. This front desk-specific online training will provide you with everything you need to prevent HIPAA violations and efficiently….

Part 2: Boost Your Front Desk Collections

If your front desk collections don’t make up at least 25% of your revenue, you are losing money. You can halt these losses by implementing the step-by-step collection strategies you’ll receive during ...

Part 3: Head Off Patient Service Disasters

Your reception staff and personality are the face of your practice. Without the skills, it’s only a matter of time before a difficult situation drives patients away. But, there is something you can do about it…


Your front desk can make or break your practice – REALLY. Your team at your reception desk directly ties to overall collections, patient satisfaction and HIPAA violations. And if they don’t get it right it can seriously cost you financially and legally. The good news is that there is something you can do about it today.

Front desk customer service and collections expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, has put together three must-have online training sessions that can help you head off front desk customer service disasters, improve overall patient satisfaction, avoid HIPAA violations and maximize collections:

Part 1: Head Off HIPAA Front Desk Nightmares
Part 2: Boost Your Front Desk Collections
Part 3: Head Off Patient Service Disasters at Your Front Desk

Read below to learn more about each of these can’t miss training sessions:


Order your 3-Part series in the next 5 days, and you’ll save an additional 20% off the total cost. Or, if you prefer, you can order each session individually at the regular rate. ORDER TODAY!

PART 1: Head Off HIPAA Desk Nightmares

Order the On-Demand Recording to Watch at Your Convenience. 

Your reception area is a HIPAA nightmare just waiting to happen. So, you need to choose. Your front desk can either be a barrier against HIPAA complaints and violations and the massive penalties that accompany them, or it can be the cause.

The number one driver of HIPAA audits is patient complaints. All it takes is one patient to feel like his or her personal information has been mistreated or overheard and you could have an auditor on your doorstep. The big issue isn’t that one patient complained. It’s that once at your front desk, HIPAA auditors can uncover other violations and apply them across the board. This is where fines and penalties can reach the millions.

You need a plan of attack, and HIPAA practice expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, can help. During this 60-minute online training, she will tell you EXACTLY how to protect your front desk (and your practice) from violating HIPAA regulations and getting hit with exorbitant penalties.

PART 2: Front Desk: Boost Your Front Desk Collections

Order the On-Demand Recording to Watch at Your Convenience. 

The likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against uncollectable accounts receivable.

Getting patients to pay what they owe sounds easy enough, right? Just ask them to pay before they leave. Well, it’s just not that simple. There are a million reasons why your patients won’t pay before they leave. The good news is, there is something you can do about it…

Consultant and front desk collections expert, Tracy Bird, can help. During this 60-minute must-see online training session, Tracy  will help you maximize the amount you collect from patients at your front desk. This training will help you reduce your liability, as patient out-of-pocket deductibles soar.

PART 3: Front Desk: Head Off Patient Service Disasters

Order the On-Demand Recording to Watch at Your Convenience. 

Your front desk is the main reason patients leave your practice.

Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service.

Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now.

But, there is something you can do about it…

Send your entire front desk team to this upcoming, 90-minute online training session with grassroots practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow.

Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. However, by attending this online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to keep your patients happy and coming back.

When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to help your front desk have a positive impact on your patients, and this online training is the answer.

Past Webinar Reviews:

“The webinar was executed very well. It was nice to have the handouts to go along with the slides. Very informative; Provided ideas on how to integrate this information into the office.” 
– Stacy Lattin, Manager,  Michigan Healthcare Professionals

“The speaker was very helpful and knowledgeable.” 
– Nancy Smith, Director, Heaton Eye Associates

“I think the speaker was extremely knowledgeable and it was clear that she was passionate about the topic.”
– Kendall Piorek, Executive Assistant, Mental Health Association

“Very on Point, and provided good information”
– Deborah McGaw, Office Manager, Learning to Succeed Speech Clinic

“Good, easy to follow, and good visuals.” 
– JJ Bales, Billing/AR Specialist, Proserve Practice Management

“Relevant, addressed current issues and practices.” 
– Trina Ewing, Billing Manager, Gastro One

“Informational! I liked all of the insurance card examples.” 
– Carol Loomis, Administrative Assistant, Palouse River Counseling

“The webinar was GREAT!” 
– Bonnie Black, Call Center Supervisor, Planned Parenthood of Metropolitan NJ

“It was very helpful; The speaker was good!” 
– Zendida Alvarez, Front Desk, Monterey Medical

“Useful Information; Different perspectives.” 
– Luz Capcha, Billing Manager,  Salerno Medical Associates LLP

“Thorough, provided useful information. Some suggestions we can implement immediately in our private practice.” 
– Lisa Fagley, Billing Director, OACM

– Pat Gibson, Practice Manager, Allergy, Asthma and Sinus Center PC


100% Satisfaction Guaranteed or a Full Refund. 

You take no risk whatsoever. If you find this essential session doesn’t meet your expectations or you are not satisfied for any reason, simply et us know.

Meet Your Expert

Tracy Bird
FACMPE, CPC, CPMA, CEMC, CPC-IPresident, Medical Practice Advisors

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.