Significantly Reduce Front Desk Check-in Errors When Collecting Patient Information


The answer to getting your claims accurately paid and keeping your patients happy lies with your front office staff. Their ability to correctly and completely collect the necessary information from your patients at check-in is the key.

Sure, it sounds easy enough: just ask some questions, get some paperwork filled out, and collect information from their insurance card, right? WRONG. If your front desk check-in team doesn’t have a firm understanding of why and how to get the data you need, you can count on it being incomplete or incorrect.

The good news is that customer service and front desk management expert, Pam Joslin, MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M, can help. During her online training, she’ll provide targeted, step-by-step strategies to help your front desk staff understand how the patient data they collect is used and the consequences of getting it wrong.  Pam will also provide a breakdown of the information on the top 10 insurance cards (front and back), so your front desk staff can collect the patient information you need faster and more efficiently.

Here are just a few of the proven strategies your front desk team will receive by viewing this training:

  • Boost information accuracy with proven insurance card identifiers from the top 10 carriers
  • Avoid misinformation from leading to denials and angry patients
  • Streamline your check-in process to improve front-desk productivity and precision
  • Build patient confidence in your front desk competency and motivate patient engagement
  • Maximize staff understanding of insurance plans (HMO, POS, Open Access, Open Access Managed Care, etc.)
  • Avoid data errors from referrals and PCPs from leading to an increase in your denials
  • Reduce patient refunds by more accurately identifying specialty co-pays
  • Avoid pharmacy (RX) data errors from causing delays in patient medication
  • And so much more…

Who Should Watch? Everyone at your practice who is involved in the collection of patient information will benefit from this session (i.e., front desk staff, administrative staff, nurses, precertification staff, billers, schedulers, etc.).

It takes a million details to run your practice smoothly. One of the key components is the accuracy of the patient information your front desk team collects. By ordering this online training, you’ll help your front desk staff more efficiently and precisely capture your patient information. This will result in fewer denied claims, a patient satisfaction and confidence boost, patient refunds reduction, and improved overall reimbursement.

Meet Your Expert

Pam Joslin
MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/MCEO of Innovative Healthcare Consulting

Pam is CEO of Innovative Healthcare Consulting and has more than 20 years of medical practice management, billing, coding, reimbursement, auditing and compliance experience. She is an engaging presenter via webinar, classroom and conference on various topics that impact each step of the revenue cycle in healthcare practices.

Pam has managed medical practices ranging from single to multi-specialty groups, including ASCs. She is an advocate of process improvement and maximizing and empowering employees to bring about the “best practice” results for your organization. She received her Master’s in Management from the University of Phoenix. Pam maintains memberships in professional organizations to support her continuing cycle of learning in the ever-changing healthcare industry.