HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think of.
HIPAA compliance makes your front-desk staff more important than ever. How they handle their everyday duties and interact with your patients can not only cause you to get audited, but it can also be the source of hefty penalties and fines that you are left to pay due to easy-to-prevent front desk HIPAA violations. Accordingly, in order to avoid a HIPAA audit, the way your front desk has always done things may not work any longer.
There are several easy-to-implement tactics you can use that will protect you from front desk HIPAA violations, and help you avoid an audit. That’s where healthcare consultant and management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I comes in. Tracy has prepared a step-by-step online training session that will keep your patients happy, your office compliant and you out of legal & financial hot water with the Feds.
In only 60 minutes, you’ll receive the specific actions necessary to protect you from the most common front desk HIPAA violations – and if you don’t think your office has any, think again. Tracy’ session will help you ensure your front-desk staff are trained to identify violations before they get you in trouble, and successfully handle even the most challenging patient complaint.
Here are just a few of the practical front desk HIPAA tactics you’ll receive by taking part in this must-attend online training session:
- Finally understand routine vs non-routine disclosures, never violate this HIPAA standard again
- Halt sticky notes from landing you in legal HIPAA hot water
- Dodge discarded patient information violations – even the smallest piece of paper matters
- Stop patient HIPAA complaints in their tracks with proven protocol
- Protect customer info on your computer screen with simple to follow policy
- Modify your check-in process quickly and inexpensively to prevent common privacy mistakes
The problem with HIPAA compliance is that it permeates so many aspects of your practice. Here are a few more examples of areas that could be ticking front desk HIPAA violation time bombs unless you take action immediately: * Social Media * Patient Information Access * Patient reminder calls * Release of Information (to both patients and other providers) * Family Member Request for Information * Prescription Pick-up * Charging patients to make copies * Addressing patients by name * Putting Charts Outside Exam Rooms * Fax Requests * Waiting Room Breaches * Etc.
No doubt about it, HIPAA is complicated. It is a massive government document and is anything but user friendly. But in only 60 minutes, you can get everything you need to protect your practice from the most common front-desk HIPAA violations. Don’t waste another minute. Protect your practice and sign up for this must-attend training session today.
Tracy has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I).
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.
