Front Desk: Head Off Patient Service Disasters
Learn proven strategies to keep your patients happy and coming back time and time again, while avoiding common mistakes that hurt your reputation.
Expert instructor: Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I
Length: 90 minutes
Your front desk is the main reason patients leave your practice.
Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service.
Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now.
And when an active patient leaves your practice, it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones.
But, there is something you can do about it…
During this 90-minute online training session with grassroots practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow, your team will learn how to create amazing first impressions, diffuse angry patients, and increase patient satisfaction – keeping them coming back time and time again.
Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. However, by attending this online training session, your entire front desk team will receive the proven training strategies necessary to provide exceptional service.
Every single time your front desk team interacts with your patients there is the potential for a negative (or positive) impact. The only way to make sure those interactions are positive is to provide your reception team with the tools it needs. They must understand the importance of patient engagement and how their role can have a significant impact on the entire practice.
Registration to this online training session is limited. This will ensure that every listener has time to get their questions answered by the expert presenter during the session. Sign up today and gain the benefit of this nationally recognized speaker from the comfort of your own office.
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