5-Part Series: Front Desk Skills to Help New and Existing Staff Succeed

$1,049.75$1,296.25

Important: Please select a format for each part of this series below. Final discounted rate will be reflected once all selections are made.

Part 1: Essential Front Desk Fundamentals That Guarantee Success

Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

Part 2: Prevent Front Office Patient Service Disasters - Fast

Avoid losing your best patients due to easy-to-solve front desk problems.  National expert provides you with proven step-by-step tactics to improve patient satisfaction fast. This training shows you how.

Part 3: Front Desk: First-Rate Phone Etiquette Skills for Your Practice

Your practice depends on effective communication between your front desk staff and patients. This training will provide your front desk team with excellent phone etiquette skills to ensure  patient satisfaction and practice success.

Part 4: Boost Your Front Desk Patient Collections Quickly and Easily

If your front desk patient collections don’t make up at least 25% of your revenue, you are losing money. You can halt these losses by implementing the step-by-step collection strategies you’ll receive during...

Part 5: Head Off Front Desk HIPAA Nightmares

Stay off of HIPAA audit target lists by overcoming the most common front desk HIPAA violations with simple, proven strategies that really work.

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The team at your front desk can either make or break your practice – REALLY. front desk skills.

Your reception staff are the face and personality of your practice. Without the proper front desk skills, it’s only a matter of time before significant damage is done. Even a simple mistake can have significant consequences (i.e. poor service drives patients away, a breach of patient privacy gets you audited, inability to collect amounts due hurts your cash flow, etc.). It could be happening right now. Luckily, there is something you can do about it…

Front desk customer service and practice management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, has put together five must-have online training sessions that can help both your new and existing team members master the front desk skills necessary to keep your practice running smoothly and your patients satisfied:

          Part 1: Front Desk Fundamentals That Guarantee Success
          Part 2: Prevent Front Office Patient Service Disasters – Fast
          Part 3: First-Rate Front Desk Phone Etiquette Skills for Your Practice
          Part 4: Boost Your Front Desk Collections and Your Bottom Line
          Part 5: Head Off Front Desk HIPAA Nightmares

You can read more about each of the sessions in this five-part front desk skills series below:

SAVE 15% INSTANTLY!

Order your 5-Part series in the next 5 days, and you’ll save an additional 15% off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can order each session individually at the regular rate. ORDER TODAY!


PART 1: Essential Front Desk Fundamentals That Guarantee Success

Available Immediately,
Order the On-Demand Recording to Watch at Your Convenience. 

Your front desk can either run smoothly or make your life a living nightmare — it’s really up to you.

The answer to a smooth-running front desk always comes down to fundamentals. How you train and hold your front desk staff accountable for these fundamentals is the key. The problem is how are you supposed to find the time to implement a structured training plan when you barely have enough time to breathe.

This is where practice service and management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, can help. Tracy will present a 60-minute online training designed for your staff to master the front desk skills they need. After your team attends this training, you’ll have confidence that they have a solid handle on essential fundamentals to ensure they will be consistently friendly, dependable, detailed, and responsive (to patients and other employees).


PART 2: Prevent Front Office Patient Service Disasters – Fast

Attend the Live Session on Wednesday, June 23rd @ 1:00 PM ET OR,
Order the On-Demand Recording to Watch at Your Convenience. 

Your front desk is the main reason patients leave your practice. improve patient satisfaction

Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service.

Your reception staff are the face and personality of your practice. Without the proper front desk skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now. But there is something you can do about it…

On Wednesday, June 23rd at 1pm ET, send your entire front desk team to this upcoming, 60-minute online training session with practice service and management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I. Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. By attending this 60-minute online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to improve patient satisfaction and keep your patients coming back.

When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to improve patient satisfaction in your front office, and this online training is the answer.


PART 3: Front Desk: First-Rate Phone Etiquette Skills for Your Practice

Attend the Live Session on Wednesday, July 7th @ 1:00 PM ET OR,
Order the On-Demand Recording to Watch at Your Convenience. 

When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care.

Excellent phone etiquette skills become even more important when you consider that 80% of new patients’ first contact with your practice is over the phone. Do you even know how many new patients you are losing due to poor telephone etiquette? The only way for you to be absolutely sure about how your patients are being treated over the phone is for you to have a telephone etiquette plan in place. The good news is that it’s relatively easy to implement one, if you know how…

This is where customer service expert and consultant, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-Icomes in. On Wednesday, July 7th at 1pm ET, during her live, 60-minute online training session, Tracy will walk you through how to effectively identify where your phone etiquette skills are falling short and exactly how to correct them to ensure your team has the front desk skills essential for success. You’ll receive proven training tools that will help ensure your staff are effectively trained. You’ll also receive proven management tools that will allow you to keep tabs on your phone etiquette and take action before a problem escalates.


PART 4: Boost Your Front Desk Patient Collections Quickly and Easily

Attend the Live Session on Wednesday, July 21st @ 1:00 PM ET OR,
Order the On-Demand Recording to Watch at Your Convenience. 

The likelihood your patients will pay you what they owe SIGNIFICANTLY DECREASES once they walk out your door. So, it makes sense that your front desk should be your first line of defense against uncollectable accounts receivable. patient collections.

Getting patients to pay what they owe sounds easy enough, right? Just ask them to pay before they leave. Well, it’s just not that simple. There are a million reasons why your patients won’t pay before they leave. The good news is, there is something you can do to improve your patient collections…

Consultant and front desk collections expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, can help. On Wednesday, July 21st at 1pm ET, Tracy will present a 60-minute, must-attend online training session that will help your team master the front desk skills necessary to maximize your patient collections. This training will help you reduce your liability, as patient out-of-pocket deductibles soar.


PART 5: Head Off Front Desk HIPAA Nightmares

Attend the Live Session on Wednesday, August 4th @ 2:00 PM ET OR,
Order the On-Demand Recording to Watch at Your Convenience. 

HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common HIPAA violations are usually for reasons you’d never think of – those related to poor front desk skills.

HIPAA compliance makes your front-desk staff more important than ever. How they handle their everyday duties and interact with your patients can not only cause you to get audited, but it can also be the source of hefty penalties and fines that you are left to pay due to easy-to-prevent front desk HIPAA violations. Accordingly, in order to avoid a HIPAA audit, the way your front desk has always done things may not work any longer.

There are several easy-to-implement tactics you can use that will protect you from front desk HIPAA violations, and help you avoid an audit. That’s where healthcare consultant and management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I comes in. Tracy has prepared a step-by-step online training session on Wednesday, August 4th at 2pm ET that will keep your patients happy, your office compliant and you out of legal & financial hot water with the Feds.

In only 60 minutes, you’ll receive the specific actions necessary to protect you from the most common front desk HIPAA violations – and if you don’t think your office has any, think again. Tracy’ session will help you ensure your front-desk staff are trained to identify violations before they get you in trouble, and successfully handle even the most challenging patient complaint.


Past Webinar Reviews:

Great information that I will be able to use and take back to my staff. The speaker provided a wide variety of information relevant to this subject that can be used and trained to in any office.
– Julie Monk, Valley View Health Center

“I thought the tips were very useful and will introduce them when training or re-training. The webinar was great!”
– Danielle Soltesz, Reproductive Medicine Associates

“Explained real life scenarios. The Q & A was great! Overall, the webinar was great.”
– Bianca Pitman, Front Office Operations Manager, Oakland Integrated Healthcare Network

“It was a great reminder of what we need to improve on. It was very informative!”
– Mollie Malone, Practice Coordinator, Health Source of Ohio


100% Satisfaction Guaranteed or a Full Refund. 

You take no risk whatsoever. If you find this essential session doesn’t meet your expectations or you are not satisfied for any reason, simply et us know.

Meet Your Expert

Tracy Bird
FACMPE, CPC, CPMA, CEMC, CPC-IPresident, Medical Practice Advisors

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.