Your front desk can either run smoothly or make your life a living nightmare — it’s really up to you.
The answer to a smooth-running front desk always comes down to fundamentals. How you train and hold your front desk staff accountable for these fundamentals is the key. The problem is, how are you supposed to find the time to implement a structured training plan when you barely have enough time to breathe?
This is where practice service and management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, can help. Tracy will present a 60-minute online training designed for your front desk staff. After your team attends this training, you’ll have confidence that they have a solid handle on essential fundamentals to ensure they will be consistently friendly, dependable, detailed, and responsive (to patients and other employees).
Here are just a few of the foundational skills your front desk staff will gain by attending this online training:
- Master front desk professionalism with office staff and patients
- Keep calm, even when a patient is really upset
- Head off confidentiality missteps to avoid HIPAA complaints
- Overcome the barriers to effective communication
- How to make patients feel welcome, even when it’s a madhouse
- Avoid legal front desk triggers that can land your practice in court
- Communicate more clearly to reduce patient no-shows
- Crack medical terminology basics to reduce errors
- Improve productivity with simple, effective computer skills
- Conquer the most common front desk HIPAA errors
- And so much more…
IMPORTANT: This training will be accompanied by a quiz that can be administered to help confirm that your front desk staff has a solid handle on these essential skills. This training will be available online and accessible to everyone at your location. Also, the recorded version of this training never expires, and is perfect for getting new front desk employees quickly up to speed.
It only takes one negative patient interaction with your front desk staff to stop a new patient from choosing your practice, to drive an existing patient away, or generate negative online comments about your practice. You can avoid these situations, and others like them, by registering your entire team for this front desk foundational online training.
After your team attends this online training, you’ll have confidence that they have the foundational skills necessary to ensure your front desk is a resounding success. Your new and existing staff will gain a solid understanding of what’s required for an efficient, effective front desk, and know exactly how to make it happen.
Tracy has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I).
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.
It was a great webinar and I will use the information with my admissions clerks. Everything was very informative!
Tamara Nelson
Allegiance Health Management
