Protect Your Front Desk Team from Abuse and Active Shooter Violence


Important: Please select a format for each part of this series below. Final discounted rate will be reflected once all selections are made.

Part 1: Front Desk Active Shooter Survival Strategies

Your front desk staff are the most vulnerable when it comes to an active shooter or armed intruder attack.  But there are proven actions they can take to protect your entire practice. National security expert will show you how.

Part 2: De-escalate Angry Patients at Your Front Desk More Quickly

Your front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.


Workplace abuse and violence is 5 times more likely in a healthcare setting than any other industry in the US. That means your chances of encountering violence at your practice are very real, and your front desk staff are right on the front line.

Over the last year, the added stress and anxiety of the pandemic lockdown certainly hasn’t helped. Whatever the reason for the rise of abuse and violence in healthcare locations, your only chance of survival is to be prepared.

Whether you encounter an abusive patient or get caught in the middle of a family dispute there are actions you can take to deescalate the situation. If that doesn’t work, and things get out of control, like if an active shooter enters your practice, you had better know what to do.


Order the entire 2-Part series in the next 3 days, and you’ll save an additional 20% off the total cost. Or, if you prefer, you can order each session individually at the regular rate. ORDER TODAY!

PART 1: Front Desk Active Shooter Survival Strategies

Available Immediately,
Order the On-demand version and listen to it at your convenience.

To protect your practice against an active shooter or armed intruder event you MUST be prepared – and your front desk staff are your first line of defense.

The people at your front desk are the first point of contact with an active shooter or armed intruder should they walk in your door. How they respond can mean the difference between life and death. There are practical steps your front desk team can take that will significantly improve the outcome for your entire staff and patients if they know how to implement them… Active Shooter Preparedness.

National healthcare safety, security, and risk management expert, John M. White, CPP, CHPA, can show you how. He has spent the last 40 years helping healthcare professionals protect themselves, their patients and their coworkers.

John is presenting a 60-minute online training specifically targeted to what your practice’s front desk staff can do to mitigate an active shooter or armed intruder situation.

PART 2: De-escalate Angry Patients at Your Front Desk More Quickly

Available Immediately,
Order the On-demand version and listen to it at your convenience.

Angry or hostile patients at your front desk can quickly spin out of control. How your staff responds can either de-escalate the situation or send the patient over the edge (potentially leading to violence) – all while other patients are watching. medical practice angry patients.

Successfully communicating with angry, emotional or irrational patients is not easy. It is a learned skill. The good news is that there are proven strategies you can use to de-escalate an angry or hostile patient that ensure your waiting room remains a quiet, safe place for you, your staff and your patients.

Your front desk team can master the skills they need to calm even the angriest patient with help from certified protection expert, Mike Cummings, CPP.

During his online trainingMike will provide your staff with a step-by-step plan to help them quickly identify, respond and defuse even the most intense patient situation.

100% Satisfaction Guaranteed or a Full Refund. 

You take no risk whatsoever. If you find this essential session doesn’t meet your expectations or
you are not satisfied for any reason, simply let us know.

Meet Your Experts

John White
CPP, CHPAprofessional security practitioner and consultant

John has been a professional security practitioner, security consultant, and expert witness since 1999. He has security expertise in a variety of industries (including healthcare). His security experience includes security operations, corporate security management, regulatory compliance, & security training.

Currently, John is President and Chief Executive Officer of his professional security consulting firm, Protection Management, LLC.  Prior to this, he served a distinguished career in law enforcement, corporate security, and the military.  John is also a published author. His book, Security Risk Assessment – Managing Physical and Operational Security is available online.

John is board certified in security management, is a Certified Protection Professional (CPP), and a Certified Healthcare Protection Administrator (CHPA). His professional memberships include the International Association for Healthcare Security & Safety (IAHSS), the International Association of Professional Security Consultants (IAPSC), ASIS International, The International Association of Chiefs of Police, National Association of Chiefs of Police, and the International Police Association.

Mike Cummings

Michael Cummings, CPP holds a Master’s in Business and Organizational Security Management and has been a Certified Protection Professional (Board Certified in Security Management) since 1986. Michael developed and taught the first Workplace Violence Prevention course for Waukesha County Technical College under the Criminal Justice program.

He led the development and delivery of workshops on workplace violence prevention and domestic violence prevention (1 day each) co-located between the American Society for Industrial Security (ASIS) International Milwaukee and Milwaukee Society for Human Resource Managers (SHRM).

He also served on the International Association for Healthcare Safety and Security (IAHSS) Guidelines Council for nine years and wrote or contributed to over 50 published healthcare security guidelines, many focused on violence reduction.