Collect More A/R from Patients During & After COVID-19


It’s hard to believe, but patients may actually be MORE apt to pay their outstanding balances with your practice now versus before the COVID-19 outbreak.

There are proven cases where practices just like yours are seeing a surge in cashflow due to an expansion and modification of their A/R efforts. The good news is, you don’t have to figure this out on your own.

During this online training, nationally recognized practice management expert, Owen Dahl, will tell you exactly what steps to take to bring in more revenue from your patient accounts receivable. Owen will walk you through exactly how you can boost your cashflow by collecting more of the money you’re due – when you need it most.

During this 60-minute online training, you’ll receive easy-to-implement strategies that will improve your patient collections, decrease the age of your accounts receivable, and bring more money in the door NOW.

By attending this online training, you’ll learn the following actionable patient collection strategies:

  • Significantly reduce write-offs with clear collection communication and empathy
  • Create customized payment plans that bring in cash and help your patients
  • Stop asking for money, instead communicate your payment expectations and get them
  • Modify your financial policies to improve patient satisfaction and get paid
  • Draft staff collection scripts to engage patients, boost satisfaction and reduce A/R
  • Collect delinquent patient amounts more successfully with easy policy modification
  • Avoid patient refunds by more accurately categorizing your payer payments
  • Overturn accounts receivable that you were ready to write off
  • Turn a habitual AR abuser into a regular current account
  • And so much more….

Who Should Attend? This practical online collection training will be most beneficial to people at your practice involved in the patient invoicing/collection process. These include, but are not limited to: Physicians, NPPs, Practice Managers, Front Desk Managers, Billing Managers, Collection leaders, etc. This expert-led training will provide actionable strategies that will be beneficial to both medical and dental practices regardless of their specialty, size or location.

Considering the financial stress your practice and patients are under due to COVID-19, maximizing collections can be easier said than done – unless you know how. Do it wrong, and you could alienate your patients and make them feel as if you don’t have consideration for their financial situation. Do it right, and you can collect more of what you’re due while keeping your patients happy.

This expert-led online training will show you exactly how to improve patient collections one step at a time. Implementing just one of the actionable takeaways you’ll receive from this expert-led training will more than cover your registration. So, don’t wait—sign up for this must-see online training today, and give your practice the best chance of weathering the COVID-19 storm.

Meet Your Expert

Owen Dahl
LFACHE, CHBC, LSSMBBPrincipal of Owen Dahl Consulting

Owen is a principal of Owen Dahl Consulting, in The Woodlands, Texas. He has 53 years of experience in consulting, running a medical billing service and managing medical practices. He was also a hospital administrator. Owen speaks across the country on medical practice issues related to strategic planning, Lean and Six Sigma, culture, human resource management and the revenue cycle.

He is an adjunct professor at the University of New Orleans, the author of Think Business – Medical practice quality, efficiency and profit, contributing author of the popular book Lean Six Sigma for the Medical Practice and recently published Integration of Behavioral Health Into Medical Homes: A Rapid Implementation Guide. Owen received his Bachelor’s degree in Hospital Administration at Concordia College, Moorhead, MN and his Master’s from the University of Northern Colorado. He recently achieved his Lean Six Sigma Master Black Belt through Villanova University. He served in the USAF.


It was informative and there are several things that we will try and put in place.
Shannon Barnhart
Board-Certified Oral and Maxillofacial Surgeon,  Fresno Oral Maxillofacial Surgery & Dental Implant Center