Manage Difficult Personalities: Cut Conflict & Improve Results

Adjust How You Manage Different Employees to Reduce Conflict, Improve Communication & Get More Done

One employee wants every detail before making a decision. Another wants you to get straight to the point. One needs time to think, while another is ready to act before you’ve finished explaining. Managing every employee the same way can actually create more conflict.

Join leadership and communication expert Lorna Kibbey, CPM, MBA to find out how to recognize four common personality styles—and get practical strategies to communicate more effectively, reduce workplace friction, and get better results from employees who think and work differently than you do.

Does This Sound Like Your Team?

• “Why can’t she just make a decision?”
• “Why does he challenge everything I say?”
• “Why does she need so many details?”
• “Why won’t he stop talking and get to the point?”
• “Why does this employee take everything personally?”

It’s easy to interpret these behaviors as stubbornness, impatience, indecision, or a bad attitude. But sometimes the real problem is that you and your employee simply communicate and work differently. 

Personality differences can affect how employees respond to feedback, make decisions, handle change, interact with coworkers, and approach their daily responsibilities. Once you recognize those differences, you can stop repeating an approach that isn’t working and change how you communicate to get a better response.

By attending this online training, you’ll learn how to manage different personalities more effectively and help your practice run with less conflict. You’ll find out how to:

• Identify 4 common employee personality styles and recognize behaviors associated with each one.
• Adjust your communication approach for results-driven, people-focused, detail-oriented, and big-picture employees.
• Get better results from employees who need more time, details, or reassurance before taking action.
• Communicate with highly social, idea-driven employees while keeping conversations and meetings productive.
• Reduce personality clashes between coworkers by recognizing why opposite work styles frequently frustrate each other.
• Handle strong personalities that dominate conversations while giving quieter employees an opportunity to contribute.
• Build a stronger team with different personality types rather than expecting every employee to think and work the same way.
• Create an action plan for a difficult employee relationship and identify what you can change immediately.

Who Should Attend

This online training is ideal for practice managers, office managers, administrators, supervisors, team leads, physicians who manage staff, and other medical practice leaders. You’ll get practical advice to help you communicate more effectively with different employee personalities, reduce unnecessary conflict, and build stronger staff and patient relationships.

One employee shouldn’t be able to derail your entire day. You may not be able to change an employee’s personality. But you can change how you communicate with them.

Don’t delay—access to this training is limited. Register today to guarantee your attendance.