HIPAA: Avoid Medical Record Copying Fee Violations

Length: 60 minutes Expert: Jennifer Searfoss, Esq.

You’d think charging for medical record requests would be pretty straightforward, right? Well, if this is what you believe, it’s probably only a matter of time before you have to deal with a HIPAA complaint investigation.

Did you know that the third most investigated type of HIPAA complaint is due to patient access to their medical records?

Knowing who you can charge for copying medical records, how much HIPAA regulations allow you to charge for medical records requests, and what should be included (or excluded) in those fees, is essential to keeping you out of legal and financial trouble.

Patients (and their legal counsel) requesting a copy of their medical records can easily land you in HIPAA hot water, unless you know exactly how to handle them. This is where healthcare attorney Jennifer Searfoss, Esq., CPOM, CHCI, CMCS, can help.

Expert Medical Record Copying Fee Tactics To Use

During her 60-minute online training session, she’ll provide you with an easy-to-implement breakdown of these confusing regulations. Here are just some of the questions you’ll get answered by attending this expert-led, 60-minute online training:

  • What medical record copying fees are appropriate for attorney or third-party info requests, and can I charge more?
  • What if the patient can’t afford the fees I’ve set?
  • How can I get paid for the additional time that archived information takes to compile?
  • Which requested formats (CD, thumb drive, paper, etc.) am I required to honor?
  • What can I include in my “real costs” for medical records duplication?
  • What patient records (X-rays, etc.) am I required to provide when outside providers produce them?
  • How can I be compensated when a patient wants his or her medical records mailed?
  • Are there instances when I can refuse a medical records request?
  • How do patient portals and electronic medical records affect us complying with patient requests?
  • And much more …

Who should attend this session:  Anyone that is involved or could be affected by medical record copying fee requests. Practice Managers, Compliance Managers, Physicians, NPPs, Administrators, Privacy Managers, Front Desk Managers, etc.

You deserve to be paid for the additional resources and time it takes to fulfill medical records requests. However, do it wrong, and you can be faced with HIPAA complaints, violations, and hefty fines. Don’t risk it. Sign up for this expert-led live online training today.

Meet Your Expert

Jennifer Searfoss
Esq.Chief Legal and Compliance Officer

As the Chief Legal and Compliance Officer for U.S. Foot and Ankle Specialists, Jennifer Searfoss, Esq. leads and manages the legal and compliance functions for the MidAtlantic group.

Jennifer has always been passionate about helping physicians improve their compliance. As the Founder and CEO of the Searfoss Consulting Group (SCG Health), she focused on improving providers quality measurements. Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare where she reviewed and approved education programs for commercial and Medicare physicians.

Her background in legal and compliance began with the accomplished foundation of serving the Medical Group Management Association (MGMA) as the External Relations Liaison. In addition to coordinating MGMA advocacy, she also was the Government Affairs Representative for the Eastern & Southern Sections.

Jennifer has had the pleasure of teaching health care law at the University of Maryland, Baltimore County and health care policy at George Washington University. She received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a member in good standing of the Maryland bar since 2005. Jennifer, her husband and their two fuzzy children (a cat and a dog) reside in Northern Virginia.


The Webinar was very organized and the information made sense.
Ashley Cooke
Office Manager, Ogden and Epker, LLC
We enjoyed how quick the pace was when covering the material.
Cathy Bird
Practice Manager, Jonathan T Paine, MD, PA
Very informative.
Angela Currie
Director of Administrative Services, Lutheran Homes of SC
The Speaker attempted to cover different medical practices, e.g. LTC private practice and hospital.
Beverly Harden
Health Information Specialist, Ethica Health & Retirement Communities
The speaker spoke clear, with a great pace to follow along with. They covered a lot of different potential billing requests.
Ashlee Harlan
Health Information Manager, Compass Health