Transform your front desk from chaos to smooth operation with the right training. The key lies in mastering the fundamentals, but finding time for structured training can be challenging. This is where Tracy Bird, a renowned expert in practice service and management, can help.
Join her for a 60-minute online session tailored for your front desk team. This training will empower your staff with essential skills, ensuring they are friendly, dependable, detail-oriented, and responsive to both patients and colleagues.
Here’s what your team will learn:
- Enhance professionalism with staff and patients
- Stay calm during patient conflicts
- Avoid confidentiality breaches and HIPAA complaints
- Break down communication barriers
- Welcome patients warmly, even in chaos
- Prevent legal issues at the front desk
- Communicate effectively to reduce no-shows
- Grasp medical terminology to minimize errors
- Boost productivity with basic computer skills
- Correct common HIPAA mistakes
BONUS: This training includes a quiz to verify your team’s understanding of these crucial skills. The recorded version is ideal for onboarding new staff swiftly.
Don’t let one bad interaction tarnish your practice’s reputation. Ensure your front desk is always at its best by registering your team for this essential training. Equip them with the tools for success and boost your practice’s efficiency.
Secure your spot today and transform your front desk into a seamless operation!
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Tracy has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I).
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.
