3-Part Series: Patient Billing Tactics, Compliantly Get Paid More

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Important: Please select a format for each part of this series below. Final discounted rate will be reflected once all selections are made.

Part 1: Get Paid More w/Patient Cash-Only Services & Comply w/Payer Rules

You can stop providing administrative services to your patients for free. Many payers allow you to charge patients for these cash-only services if you do it compliantly. This expert-led online training will show you how.


Part 2: Patient No-Shows: Reduce Legal Risks and Lost Revenue

Proven strategies to help you reduce lost revenue from patient no shows without increasing your legal risk. Learn specifically what actions will and won’t get you into legal trouble as you work to reduce patient no shows.


Part 3: Stop $85,000 Penalty: Comply with Medical Records Fees Rule

Failing to comply with rules for charging for medical records, including what and how you can charge, can leave you with massive HIPAA violation penalties. Not updating your fees could leave you facing hefty fines.


You can bring in significant additional income by charging for cash-only services – as long as you know the patient billing rules.

In many cases, you provide these services for free, when you could actually charge for them. Fortunately, help is available to walk you through patient billing rules so you can get paid for these services without worrying about patient complaints, audits, or costly violation penalties.

During a 3-Part online training series, three leading healthcare attorneys will break down patient billing rule complexities to help you finally get paid more of what you are due. This training series will help you more quickly and compliantly begin collecting administrative fees like no-show charges, medical record copy costs, camp form completion fees, and much more – without compliance worries.

You can boost your practice’s bottom line, ensure compliance with patient billing rules, and open up new income streams that you are entitled to. Simply sign up for this 3-part training series today.


Order your 3-Part series in the next 5 days, and you’ll save an additional 15% off the total cost. Discount is already reflected. No code is necessary. Or, if you prefer, you can order each session individually at the regular rate. ORDER TODAY!

PART 1: Get Paid More w/Patient Cash-Only Services & Comply w/Payer Rules

Available Immediately, Choose the On-Demand Recording to Watch at Your Convenience.

Stop providing administrative services for free. Payer rules actually permit you to charge in-network patients for these cash-only services – if you know how.

Allowable cash-only services range from billing for medical records to charging an additional fee for same-day appointments. You can even charge monthly or yearly fees to certain in-network patients to cover these extra administrative services – as long as you comply with payer rules.

Don’t make the mistake of implementing or expanding your cash-only services by yourself. Instead, let healthcare attorney Amanda L Waesch, Esq. walk you through how to do it right. Amanda will present a 60-minute online training that takes you through EXACTLY how to compliantly start or expand your cash-only services – regardless of the payers you contract with (Medicare, Medicaid, or commercial carriers).

Here is just some of the practical, actionable advice you’ll receive on billing and getting paid for cash-only services by attending this online training:

  • Compliantly charge patients a monthly/annual admin membership fee
  • Uncover new allowable cash-only service available to you
  • Document patient communications to comply with payer cash-only rules
  • Pin down allowable cash-only services and avoid losing payer contracts
  • Stop Medicare Advantage plans from reducing cash-only services
  • Identify when patient telephone time is chargeable – beyond telemedicine
  • Implement compliant patient notifications when adding administration fees
  • Detect when you should never charge Medicaid-covered patients extra
  • Master patient notification requirements to comply with payer rules
  • Determine when you need a signed ABN and when you don’t
  • Correctly record cash-only collections to ensure a clean paper trail
  • Pinpoint when you can charge extra for prime appointment times
  • Avoid violating info blocking rules when charging for medical records
  • Distinguish whether state or federal rules drive ability to get paid extra
  • And so much more…

PART 2: Patient No-Shows: Reduce Legal Risks and Lost Revenue

Available Immediately, Choose the On-Demand Recording to Watch at Your Convenience

No-show patients are insanely expensive and can seriously increase your practice’s legal risk.

The problem is that the solutions you’ve probably implemented – charging a no-show patient fee or dismissing a patient for chronic missed appointments – can open you up to liabilities that can cost you more than the original no-show.

No-show patients are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. Outpatient no-show rates generate an average loss of 14% in daily revenue. Can you really afford to lose 14% of your revenue?  Especially now when the cost of everything is going up so dramatically.

So, what can you do to better manage no-show patients, reduce your legal risk, and avoid massive revenue losses? That’s where attorney, Jeana Singleton, JD, can help. During her online training, Jeana will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

Here are just a few of the step-by-step, plain-English risk-reduction strategies for no-show patients Jeana will provide you with during her 60-minute online training session:

  • How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
  • Create a no-show policy that has some teeth but doesn’t put you at risk
  • Charge for no-shows and comply with state and federal laws
  • Get patients to pay no-show fees without having them leave your practice
  • Comply with Medicare and Medicaid rules and avoid being excluded from these plans
  • Implement an internal office policy on no-shows your staff will really use
  • Get verbiage for a no-show letter that patients will respond to and protects you
  • Comply with Medicare Transmittal 1279 and still charge for no-shows
  • Write a termination notice letter that protects you against licensing board actions
  • Keep credit cards on file and understand when you can charge it for no-shows
  • Uncover how to charge Medicare patients for no-shows without risking plan exclusion
  • Document a no-shows follow-up process to protect you against malpractice claims
  • Pin down allowable no-show charges and understand what “reasonable costs” really are
  • Reduce your no-show percentage to improve your bottom line
  • And so much more…

PART 3: Stop $85,000 Penalty: Comply with Medical Records Fees Rule

Available Immediately, Choose the On-Demand Recording to Watch at Your Convenience

Charging the wrong amount for medical records requests just got much more expensive.

Failure to comply with new CMS regulations for charging for medical records means your practice can be hit with an $85,000 fine per penalty. Even innocent mistakes can land you in serious hot water.

This is where healthcare attorney, Laura F. Fryan, JD, can help. During her 60-minute online training session, she’ll show you exactly how to know who you can charge for copying medical records requests, how much the new regulations allow you to charge, and what you can include (or exclude) in those fees, so you stop a HIPAA probe before it starts.

Here are just some of the charging for medical records questions you’ll get answered by attending this 60-minute online training:

  • Can you charge more for requests from attorneys or third-party payers?
  • What fees are appropriate for requests from other doctors’ offices?
  • What if your patient can’t afford the duplication fees you’ve set?
  • How can you get paid for the additional time that archived information takes to compile?
  • Which requested formats (CD, thumb drive, paper, etc.) are you required to honor?
  • Do you need different forms per record requestee type?
  • How do you educate staff to ensure the right fee limit is applied every time?
  • Can you charge for data verification and search costs if your state allows it?
  • What can you include in your “real costs” for medical records duplication?
  • Are you allowed to include patient records (x-rays, etc.) produced from other practices?
  • How can you be compensated when a patient wants his or her medical records mailed?
  • What personal health information (PHI) should you omit as part of your “medical record”?
  • When to comply with HIPAA vs. state laws of fees for copies?
  • Are there instances when you can refuse a medical records request?
  • How do patient portals and electronic medical records affect complying with requests?
  • And much more …

Past Webinar Reviews:

Overall, the webinar was very good and had a great flow.”
– Amber Vasquez, Revenue Cycle Director, TSAOG Orthopedics & Spine

“The webinar was very informative and timely.”
– Sheila Johnson, Billing Coordinator, Headland Alliance

“It was very interesting and was explained well by the speaker.”
– Yolanda Valerio, HIM Director, Uvalde Memorial Hospital

100% Satisfaction Guaranteed or a Full Refund. 

You take no risk whatsoever. If you find this essential session doesn’t meet your expectations or you are not satisfied for any reason, simply let us know.

Meet Your Experts

Amanda Waesch
Esq.Healthcare Attorney at Brennan, Manna & Diamond

Amanda Waesch, Esq., is a healthcare Attorney at Brennan, Manna & Diamond.  Her practice focuses on healthcare, employment law and healthcare litigation across the country. She advises healthcare providers including practices and hospitals on reviewing and litigating employment agreements; non-compete agreements and severance agreements. Her work has benefited physicians and administrators in drafting and reviewing employer handbooks, as well as management and training issues.

Jeana Singleton
JDMember and General Counsel, Brennan, Manna & Diamond, LLC

Jeana is a Member of Brennan, Manna & Diamond, as well as a member of the firm’s Executive Committee and serves as the firm’s General Counsel. Her practice includes counseling businesses, providers and other healthcare organizations on legal issues that impact their performance.

With over a decade of experience, Jeana helps clients navigate regulatory updates, the growth of consumer-driven health practices, and the rapid advancement in technology-based medicine including telemedicine, orthopedic implants, and other medical technologies advancements.

Jeana regularly presents on topics such as compliance, clinical transformation, operational integration, regulatory issues and guidelines, revenue cycles and other related subjects that are redefining healthcare and how it is managed. Staying relevant in a transforming industry is key to sustainability and the value that Jeana offers.

Laura Fryan

Laura is a partner with Brouse McDowell law firm. As a healthcare attorney, she provides strategic guidance and legal advice on a variety of topics including HIPAA, Stark and Anti-Kickback compliance, vendor agreements, employment contracts, overpayment audits, government investigations, private/government payer reimbursement, and state/federal licensing.

Laura also facilitates transactions for her healthcare clients including joint ventures, leasing of physician practices, buying and selling physician groups, and other health care related entities.  Her clients include physician practices, hospitals, home health agencies, ambulatory surgery centers, assisted living facilities, dialysis companies and health plans.