Even though your practice deserves to be paid for the services it provides, how you manage patient collections can result in costly patient complaints, privacy violations, or legal disputes — unless you know how to do it right.
Patient collections is no longer simply an accounts receivable function. Medical debt regulations vary by state, and federal privacy, No Surprises Act, and balanced billing rules are confusing. Bottom line is, before your practice goes after overdue patient balances, you must determine whether the balance is legally eligible for referral – the problem is it’s not always easy to figure this out.
Join healthcare attorney and compliance expert Osato Chitou, Esq., MPH, on Thursday, October 15, 2026, at 1:00 PM ET, for this practical, 60-minute online masterclass. You’ll learn how to correctly recover more overdue patient balances and reduce the compliance risks associated with collecting medical debt.
During this expert-led masterclass, you’ll get step-by-step patient collection advice that helps you collect more without putting your practice at risk:
- Verify patient responsibility to avoid federal balanced billing violations.
- Identify federal and state medical debt requirements that affect your practice.
- Determine when payment plans or financial assistance rules apply.
- Draft compliant final notices without making prohibited collection threats.
- Protect PHI under HIPAA to avoid patient complaints and costly violation fines.
- Master collection agency must-haves before granting access to your patient accounts.
- Build a consistent, defensible patient collections policy that protects your practice.
To safeguard your practice, you must have a clear patient collections workflows that comply with state and federal regulations (i.e., unresolved payer issues, prohibited charges, and state-specific restrictions, etc.). Structuring your patient collections correctly will get you paid more of what you are due – without the compliance exposure.
Register today for this expert-led masterclass and get practical guidance to help your practice improve the revenue produced by patient collections without creating unnecessary compliance and legal risk.
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Osato F. Chitou, Esq., MPH is the Founder and Principal Consultant of NMOC Healthcare Compliance Consulting, LLC, d/b/a Compli by Osato which provides legal and compliance advisory services to Payors and Providers in receipt of Government Healthcare Funds. Ms. Chitou has a deep understanding of Government Healthcare Programs and focuses her services on Medicare and Medicaid Conditions of Participation, Private Equity backed Physician Groups, Payor Contracting, and Effective Compliance Programs.
She is a subject matter expert in Medicare DSNP, CSNP, ISNP, MMP, and PACE regulatory requirements. She presents nationally on issues related to Medicare Advantage risk adjustment, compliance requirements, and best practices related to operationalizing compliance. Ms. Chitou received her BA in Biological Anthropology from Boston University, her MPH from the University of North Carolina – Greensboro and her JD from Rutgers School of Law. Ms. Chitou is admitted to practice Law in New York, New Jersey, and the Supreme Court of the United States.
