Your Medical Assistant’s patient communication skills directly impact your practice’s overall success. Really.
Patients see your Medical Assistants (MAs) as an extension of your practice. So, a dismissive tone, an unexplained delay, or poorly understood treatment instructions can damage trust in your entire practice – regardless of the quality of care they receive.The good news is that effective patient communication is a learned skill your Medical Assistants can master by investing just 60 minutes.
On Thursday, October 29, 2026, at 1:00 pm, expert Tina Del Buono, PMAC, CPC, will present an online Masterclass designed to help MAs strengthen their patient communication skills, improving patient satisfaction and retention (and revenue).
During this expert-led Masterclass, your MAs will improve their patient communication skills by learning how to:
- Incorporate simple word choices to stop patients feeling rushed and unimportant
- Prevent handoff gaps that leave patients in the dark and fearful
- Help patients feel heard and valued with easy-to-use listening skills
- Improve interactions and outcomes with frustrated and/or upset patients
- Uncover unanswered patient questions before they leave your practice
- Calm even the most anxious patients with simple modifications to language and tone
- Uncover symptoms the doctor needs to know with three simple questions
- Reveal when a patient doesn’t really understand treatment instructions
- And so much more
MAs manage critical patient touchpoints at your practice like intake, rooming, and follow-up messaging. Each interaction plays an important part in your patient’s overall perception of your practice. This perception determines your online reputation, patient retention rates, and your ability to get new patients – all of which play a vital role in your practice’s success.
Enroll your MAs in this must-attend patient communication Masterclass today – your patients and your practice will thank you.
BONUS: MAs attending this Masterclass will also receive an infographic that you can hang up at your practice to share patient communication tactics and remind everyone
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Tina has been a practice manager and certified podiatric medical assistant for 27 years for Dr. John Hollander in Santa Rosa, California.
She has lectured nationally on Practical Practice Management for the past 20 years and is a Consultant/Coach and Trainer with Top Practices Practice Management Institute. Specializing in Complete Practice Efficiencies, Team building, staffing issues, Physician/staff communications and Manager mentoring,
Tina is the author of a National Indie Award Winning Book, “Truth from the Trenches” The Complete Guide to Creating A High-Performing, Inspired Medical Team.
She has written over 400 articles on practice management and understands what you envision your practice to be and getting it there can be challenging. She has developed GPS –Global Practice Systems to create the road map to get your practice from where it is now to where you want it to be, in small practical, achievable steps.
She is a past President and past Scientific Chair of the ASPMA. She assisted the APMA with the National Assistant program while on the ASPMA Board of Directors. She has lectured with the AAPPM and was the Scientific Chair for the Western Foot and Ankle Conference assistant programs for over 20 years.
