Patient No-Shows: Reduce Legal Risk and Lost Revenue

Length: 60 minutes Expert: Jennifer Searfoss, Esq.
Clear

Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk.

The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.

Patient no-shows are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. Outpatient no-show rates generate an average loss of 14% in daily revenue. Can you afford to lose 14% of your revenue?

So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training, Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

Here are just a few of the step-by-step, plain-English strategies Jennifer will provide you with during her 60-minute online training:

  • How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
  • Create a no-show policy that has some teeth but doesn’t put you at risk
  • Charge for no-shows and comply with state and federal laws
  • Get patients to pay no-show fees without having them leave your practice
  • Comply with Medicare and Medicaid rules and avoid being excluded from these plans
  • Implement an internal office policy on no-shows your staff will really use
  • Get verbiage for a no-show letter that patients will respond to and protects you
  • Comply with Medicare Transmittal 1279 and still charge for no-shows
  • Write a termination notice letter that protects you against licensing board actions
  • Keep credit cards on file and understand when you can charge it for no-shows
  • Uncover how to charge Medicare patients for no-shows without risking plan exclusion
  • Document no-show follow up processes to protect you against malpractice claims
  • Pin down allowable no-show charges and understand what “reasonable costs” really are
  • Reduce your no-show percentage to improve your bottom line
  • And so much more…

Who should attend? Anyone in your practice with an interest in reducing patient no-shows and your legal risks should attend this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.

Patient no-shows do more than cost your practice tens of thousands of dollars a year. If you don’t handle them carefully, they can seriously increase your practice’s liability. Also, they can result in lack of patient care follow up and malpractice driven lawsuits.

Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can significantly reduce them and cut your legal risks with the proven strategies you’ll receive from this attorney-led online training.

Don’t wait, sign up today.

Meet Your Expert

Jennifer Searfoss
Esq.Chief Legal and Compliance Officer

As the Chief Legal and Compliance Officer for U.S. Foot and Ankle Specialists, Jennifer Searfoss, Esq. leads and manages the legal and compliance functions for the MidAtlantic group.

Jennifer has always been passionate about helping physicians improve their compliance. As the Founder and CEO of the Searfoss Consulting Group (SCG Health), she focused on improving providers quality measurements. Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare where she reviewed and approved education programs for commercial and Medicare physicians.

Her background in legal and compliance began with the accomplished foundation of serving the Medical Group Management Association (MGMA) as the External Relations Liaison. In addition to coordinating MGMA advocacy, she also was the Government Affairs Representative for the Eastern & Southern Sections.

Jennifer has had the pleasure of teaching health care law at the University of Maryland, Baltimore County and health care policy at George Washington University. She received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a member in good standing of the Maryland bar since 2005. Jennifer, her husband and their two fuzzy children (a cat and a dog) reside in Northern Virginia.

Reviews

I thought the speaker was well informed and presented the subject matter well.
Deborah Derbyshire
Practice Administrator, BergerHenry ENT Specialty Group
The webinar was very organized and had a good flow.
Tonia Moore
Practice Manager, Responder Support Services
Well put together! The speaker was pleasant and easy to understand.
Lucas Rogers
Customer Service Manager, Mclean County Orthopedics
Practical, with good handouts.
kathy hill
COO, Benefis
The webinar was clear, concise and helpful. Time-frame of 1 hour was perfect. We really enjoyed the Q&A!
Anna Fellmann
CMO, Altura Centers for Health