Patient no-shows and late-cancels aren’t just a costly nightmare, they can also seriously increase your practice’s legal risk.
US physician practices lose approximately $150 BILLION a year on this chronic problem. This equates to an average loss for outpatient practices, just like yours, of 14% of daily revenue. Can you really afford to lose 14% of your daily revenue? Not to mention the headaches, stress and cost a related lawsuit leads to. Luckily there’s something you can do about it, if you know how…
Leading practice management expert, Mary Pat Whaley, FACMPE, CPC, and nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, are presenting two must-attend online training sessions that will help you reduce your patient no-show and late-cancel financial losses, and head off costly liability.
Order this 2-Part Patient No-Show online training series within the next 5 days, and you’ll save an additional 20% off the total cost. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!
PART 1: PATIENT NO-SHOWS: REDUCE LEGAL RISK AND LOST REVENUE
Order the on-demand version and listen to it at your convenience.
Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk.
The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.
Patient no-shows are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. Outpatient no-show rates generate an average loss of 14% in daily revenue. Can you afford to lose 14% of your revenue?
PART 2: SLASH NO-SHOWS AND LATE CANCELS AND STOP THE CASH DRAIN
Order the on-demand version and listen to it at your convenience.
There are a million reasons your patients just don’t show up for an appointment, or call right before their scheduled appointment to cancel. Some of the reasons are unavoidable, but all of them cost you money.
Regardless of your specialty, location or patient population, no-shows and late cancels are a costly nightmare. They can lead to revenue losses for your practice of hundreds of thousands of dollars a year – not to mention the management, scheduling, and patient care challenges they cause.
Researching online how to best resolve patient no-shows and late cancels will make your head spin. You’ll find thousands of recommendations, with no idea if you can trust the source. The best way to combat this costly problem is to get advice from a leading practice management expert like Mary Pat Whaley, FACMPE, CPC.
During a 60-minute online training session, you will receive Mary Pat’s proven no-show and late cancel resolution tactics. She’ll walk you through how you can reduce your no-show and late cancel rates, and stop the hemorrhage of revenue that occurs with them.
Here are just a few of the practical, step-by-step tactics you’ll receive by viewing this 60-minute online training:
- Find out how much money you’re really losing with proven measuring protocols
- Uncover the real reasons behind patient no-shows and late cancels so you can fix them
- Tools to create a no-show/late cancel policy that will work
- Effectively communicate your no-show/late cancel policy to your patients
- Figure out how to charge for no-shows and late cancels and not lose patients
- Expert scheduling strategies to mitigate no-shows and late cancels and avoid revenue losses
- Track benchmarks and determine if your specialty has unique data to watch
- Identify repeat offender patient types and learn how to handle them
- Using your website to improve patient understanding of your policies
- Develop no-show and late-cancel scripts for face-to-face/phone interaction with patients
- Address chronic late cancel/no-show patients without losing them (if you don’t want to)
- And so much more…
Who should participate? Anyone in a practice with an interest in reducing patient no-shows and late cancels should view this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.
Unfortunately, you’re never going to be able to completely stop all patient no-shows and late cancels. However, there are proven techniques that will help you significantly get more of your patients to their appointments on time, and help you avoid the massive losses that no-shows and late cancels create.
Patient no-shows and late cancels is a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. But you can seriously reduce your losses with the proven tactics you’ll receive from this expert-led online training. Don’t wait, order today.
This program meets AAPC guidelines for 1.0 CEUs. On Demand product requires successful completion of a Post-Test for continuing education units.
Order the 2-Part Series and Save 20% | Order Only This Training Session for $217
Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can use the proven strategies you’ll receive from this 2-Part Patient No-Show Online Training Series to significantly reduce them and cut your legal risks. Don’t wait, take advantage of this training today.
Jennifer focuses on quality improvement, revenue cycle management and strategic planning in this post-health reform world.
Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare, a Minnesota-based health insurance company. From 2007 to April 2011, she established and led the Provider Communications & Advocacy unit. This enterprise asset reviewed and approved communications for the commercial, Medicare and Medicaid participating providers in the UnitedHealthcare network. She also solicited direct feedback on how to improve payer operations from the physician and hospital community, which resulted in higher provider satisfaction rates with the national insurance company during her tenure at UnitedHealthcare.
Before going behind the iron curtain, Jennifer served as the External Relations Liaison for the Washington, DC-based Government Affairs Department of the Medical Group Management Association (MGMA). As the External Relations Liaison, Jennifer coordinated MGMA advocacy efforts with other specialties and medical organizations. She also was the Government Affairs Representative for the Eastern & Southern Sections. She began her work with MGMA in August of 2001.
Jennifer has had the pleasure of teaching at the University of Maryland, Baltimore County where she taught health care law, international diplomacy and women & politics and at George Washington University teaching health care policy. Jennifer received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland.Jennifer is a Certified Medical Coding Specialist, Certified Healthcare Coding Instructor and Certified Practice Office Manager by the Professional Association of Healthcare Coding Specialists.
Mary Pat has 30+ years of experience managing physician practices of all sizes and specialties in both the private and public sectors. She is one of the preeminent practice management consultants in the United States today. In addition to her Board Certification in Medical Practice Management, she is also a Certified Professional Coder and a Fellow in the American College of Medical Practice Executives.
Mary Pat is widely quoted in national practice management magazines including Medical Economics, Physicians Practice, the Journal of Medical Practice Management, Healthcare Business Monthly, Physicians Digest, and Outpatient Surgery Magazine. She is a prolific blogger and draws 30K+ visitors to her website monthly. She’s also a significant healthcare Influencer with over 350,000 followers reading her observations and posts on LinkedIn
As an inaugural member of the Advisory Board to the Mayo Clinic Center for Social Media, Mary Pat was featured in the Mayo Clinic Foundation for Medical Education and Research book “Bringing the Social Media #Revolution to Health Care.” In addition to her social media expertise, Mary Pat is well-known for her deep knowledge in technology, particularly practice management and EMR software. She considers herself a physician advocate and specializes in setting up new small practices across the country. She also implements Credit Card on File programs in practices of all sizes.