2-Part Series: Reduce Patient No-Shows

Length: 60 minutes per session Expert: Jennifer Searfoss, Esq.


Important: Please select a format for each part of this series below. Final discounted rate will be reflected once all selections are made.

Part 1: Slash No-Shows

No-shows and late cancels are a costly nightmare. They can lead to revenue losses for your practice of  thousands of dollars- not to mention the management, scheduling, and patient care challenges they cause…

Part 2 : Head Off Legal Risk

Patient no-shows are a chronic problem. Sources report that they cost practices about $150 BILLION a year, and outpatient no-show rates cause loss of 14% in daily revenue. Can you afford to lose 14% of your revenue?


Patient no-shows and late-cancels aren’t just a costly nightmare, they can also seriously increase your practice’s legal risk.

US physician practices lose approximately $150 BILLION a year on this chronic problem. This equates to an average loss for outpatient practices, just like yours, of 14% of daily revenue. Can you really afford to lose 14% of your daily revenue? Not to mention the headaches, stress and cost a related lawsuit leads to.  Luckily there’s something you can do about it, if you know how…

Leading practice management expert, Mary Pat Whaley, FACMPE, CPC, and nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, are presenting two must-attend online training sessions that will help you reduce your patient no-show and late-cancel financial losses, and head off costly liability.

Instant Savings!
Order this 2-Part Patient No-Show online training series within the next 5 days, and you’ll save an additional 20% off the total cost. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!


Order the on-demand version and listen to it at your convenience.

Trying to figure out the best way to seriously reduce patient no-shows and late cancels in your practice can make your head spin, but you don’t have to tackle this alone.  During a 60-minute online training session, leading practice management expert, Mary Pat Whaley, FACMPE, CPC, will provide you with the strategies you need to overcome these costly challenges.

During this 60-minute online training, you’ll receive Mary Pat’s proven no-show and late cancel resolution tactics. She’ll walk you through how you can reduce your no-show and late cancel rates, and stop the hemorrhage of revenue that occurs with them.

Here are just a few of the practical, step-by-step tactics you’ll receive by taking advantage of this online training:

  • Find out how much money you’re really losing with proven measuring protocols
  • Uncover the real reasons behind patient no-shows and late cancels so you can fix them
  • Create a no-show and late cancel policy that will really help
  • Effectively communicate your no-show and late-cancel policy to your patients
  • Figure out how to charge for no-shows and late cancels and not lose patients
  • Expert scheduling strategies to help you mitigate no-show and late-cancel revenue losses
  • Identify unique specialty specific benchmarks to track to improve booked appointments
  • Pin down repeat offender patient types and learn how to handle them
  • Using your website to improve patient compliance with your policies
  • Develop no-show and late-cancel scripts for face-to-face and phone interactions with patients
  • Address chronic late-cancel and no-show patients without losing them (if you don’t want to)
  • And so much more…

Who should attend? Anyone in a practice with an interest in reducing patient no-shows and late cancels should attend this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.

Unfortunately, you’re never going to be able to completely stop all patient no-shows and late cancels. However, there are proven techniques that will help you significantly get more of your patients to their appointments on time, and help you avoid the massive losses that no-shows and late cancels create. Don’t wait, take advantage of this training today.

This program meets AAPC guidelines for 1.0 CEUs. On Demand product requires successful completion of a Post-Test for continuing education units.

Order the 2-Part Series and Save 20%   |   Order Only This Training Session for $197


Order the on-demand version and listen to it at your convenience.

Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk. The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.

So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training session Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

Here are just a few of the step-by-step, plain-English strategies you’ll receive during this must-attend 60-minute training:

  • How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
  • Create a no-show policy that has some teeth, but doesn’t put you at risk
  • Charge for no-shows and comply with state and federal laws
  • Get patients to pay no-show fees without having them leave your practice
  • Comply with Medicare and Medicaid rules and avoid being excluded from these plans
  • Implement an internal office policy on no-shows your staff will really use
  • Get verbiage for a no-show letter that patients will respond to and that protects you
  • Comply with Medicare Transmittal 1279 and still charge for no-shows
  • Write a termination notice letter that protects you against licensing board actions
  • Keep credit cards on file and understand when you can charge them for no-shows
  • Uncover how to charge Medicare patients for no-shows without risking plan exclusion
  • Must-use no-show follow-up documentation to protect against malpractice claims
  • And much more…

IMPORTANT: This session is for EVERY medical practice that collects copays, deductibles or any other payments from patients, whether you outsource your billing and collections or not.

Order the 2-Part Series and Save 20%  |  Order Only This Training Session for $197

Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can use the proven strategies you’ll receive from this 2-Part Patient No-Show Online Training Series to significantly reduce them and cut your legal risks. Don’t wait, take advantage of this training today.

Meet Your Expert

Jennifer Searfoss
Esq.Chief Legal and Compliance Officer

As the Chief Legal and Compliance Officer for U.S. Foot and Ankle Specialists, Jennifer Searfoss, Esq. leads and manages the legal and compliance functions for the MidAtlantic group.

Jennifer has always been passionate about helping physicians improve their compliance. As the Founder and CEO of the Searfoss Consulting Group (SCG Health), she focused on improving providers quality measurements. Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare where she reviewed and approved education programs for commercial and Medicare physicians.

Her background in legal and compliance began with the accomplished foundation of serving the Medical Group Management Association (MGMA) as the External Relations Liaison. In addition to coordinating MGMA advocacy, she also was the Government Affairs Representative for the Eastern & Southern Sections.

Jennifer has had the pleasure of teaching health care law at the University of Maryland, Baltimore County and health care policy at George Washington University. She received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a member in good standing of the Maryland bar since 2005. Jennifer, her husband and their two fuzzy children (a cat and a dog) reside in Northern Virginia.