Stop Losing Revenue Due to Poor Patient Satisfaction

Length: 60 minutes Expert: Robert Spiel, MBA

The bottom line is that when patient satisfaction suffers your reimbursement decreases.

This is today’s reality.

Patients are spending more of their own money on healthcare. Without patient satisfaction, 9 out of 10 patients say they’ll leave and find another provider, according to a recent West survey. This is true regardless of your practice’s size or location.

Losing 90% of your patients is highly unlikely, but what is an acceptable number — 10%, 20%? Can you afford to lose even 1% to dissatisfaction? No, when you can avoid it.

You can improve your patient satisfaction and revenue by implementing a proven formula presented by expert, Robert Spiel, MBA, during his online training.

There is too much at risk to not act now.

Here are just a few of the benefits you’ll receive by implementing Robert’s patient satisfaction formula:

  • Boost your patient referrals by 8 times
  • Improve communication and reduce malpractice risk
  • Convert even the most dissatisfied patient
  • Provide EVERY patient with a great experience with 4-step process
  • Reduce staff burnout and stress
  • Cut no-shows in half, keep providers’ calendars full
  • Create ambassadors who show up on time and promote your practice
  • And many more!

In order to attract and retain your patient base, you must be able to adapt. The importance of patient satisfaction isn’t going away. The financial health of your practice actually depends it.

The concepts and skills you’ll learn from this 60-minute online training session will benefit your entire staff.

These simple, but powerful principles will transform your practice bettering your overall environment and boosting your revenue.

Don’t let another day go by without taking corrective steps.

Sign up for this online training today and learn the secrets to keeping your patients and staff fully satisfied.

Don’t wait, register online now!

Meet Your Expert

Robert Spiel

Since 1988, Bob Spiel has been helping practices achieve increased production, profitability and personal enjoyment. With an MBA in Finance and General Management and post graduate work at Stanford and Georgia Tech, Spiel Consulting was founded to leverage Bob’s passion for working closely with healthcare professionals — guiding them toward even greater professional and personal success, bottom line results and practice growth.

As a former healthcare facility CEO, Bob used a leadership-focused, process-driven approach to turn around a failed hospital and failing surgical center. As a practice consultant, he has helped numerous medical clients achieve impressive results like returning failed practices to profitability and realizing very dramatic growth.


The presentation was excellent! I loved how we were able to ask questions and get the answers right away.
Amber Davis
Manager, Innovative Sleep Centers
I thought the webinar was very informative and very well presented!
Julian Auzenne
Project Coordinator, JWCH Institute