Patient Wait Time

Overcome Patient Wait Time Frustrations

Patient survey results were recently published by Software Advice that uncovered that your patients are using wait times found online as a determining factor when deciding to make an appointment with you.
New Year's Resolutions

How To Make New Year’s Resolutions Stick

At the beginning of each year so many of us commit to changes and worthy goals to be accomplished in the next twelve months only to be disappointed come next December 31 when we discover...
TRICARE Transition

TRICARE Transition Clarification

All Tricare West providers must secure new contracts with HNFS as UnitedHealthcare will no longer retain this contract. PGBA will remain the claims processor and there will be no disruption...
Emergency Preparedness Plan

Implement a Compliant Emergency Preparedness Plan ….. Or Else

The Emergency Preparedness Rule final rule establishes standards to help you demonstrate that you stand ready for some of the frightening scenarios that can compromise the wellbeing of your patients. And the consequences of not complying can be as severe as...
Front Desk HIPAA

Halt Front Desk HIPAA Check-in Violations

Each time a patient checks-in with your front desk, your risk of a HIPAA violation goes through the roof. Especially considering that patient check-in occurs over and over again, every day you’re open to see patients. You might think that your front desk staff are to blame for this increased HIPAA risk. However, the real […]
Overtime Payment Changes

Federal Court Puts Hold on Overtime Payment Changes

The Fair Labor Standards Act (FLSA) overtime pay changes going into effect Dec. 1, previously covered in the Sept. 13 CompliancePop blog, are on hold. The U.S. District Court for Eastern Texas placed a nationwide hold on the new salary threshold of $47,476 for the FLSA overtime exemption, which postpones the rule’s implementation. This means […]
NPs/PAs Overtime Exempt

Are Your NPs/PAs Overtime Exempt? Better Check Before Dec. 1

If you pay your mid-level providers a salary and think they’re automatically exempt from the overtime rules under the Fair Labor Standards Act (FLSA), you had better make sure they meet the new labor law salary requirement that takes effect Dec. 1 — or you might be in for a rude surprise. In fact, an […]
Front Desk Collections, Expert Tips

Improve Front Desk Collections, Expert Tips Empower Your Team

Almost every practice I speak with has issues with collecting payments from patients. There are so many things that can happen, and the last thing you want is for your patients to leave your practice confused or angry because they aren’t clear about their bill. When I was chatting with one of our speakers, Rhonda […]