Front Desk: Stop Communication Nightmares Before They Start

CAUTION: Patient initiated HIPAA complaints are the most common cause of HIPAA audits, violations and penalties. The best defense you have against this is a highly functioning front desk team.
Your front desk staff can make or break your practice – REALLY.

In fact, multiple national surveys show poor staff attitude and communication are among the top 5 reasons why patients leave practices.

The good news is, that with the right training, your front desk team can be your best ally, and nationally recognized medical staff educator, Rhonda Granja, B.S., CMC, CMOM, CMA, CPC, would like to show you how.

During her upcoming, 90-minute training session, she’ll walk you through proven techniques that will help your front-desk team boost your new patient volume, make patients happier when they reach the exam room, head off patient complaints, and so much more.

Who should complete this training? Practice Managers, Front Desk Managers, Practice Leaders, Front-Desk Staff, Check-out and Check-in staff, etc. Anyone interested in improving patient satisfaction, boosting new patient volume and improving HIPAA compliance.

Here are just a few of the proven skills your front desk team can master by attending this training:

• Make a good first impression every time and boost new patient volume fast
• Maintain positive attitudes/mindsets that translate to improved patient satisfaction
• Use voice, tone and language to build patient trust and confidence
• Make every patient feel welcome and comfortable when they walk in the door
• Master active listening and effective questioning to reduce no shows
• Easily overcome patient frustration caused by appoint delays
• Correctly place patients on hold without making them angry
• Meet HIPAA requirements in the reception area and on the phone to avoid hefty violation fines
• Keep calm when dealing with abusive patients – defuse these situations promptly
• And so much more…

Providing excellent medical care is only one piece of the puzzle when it comes to retaining patients. Your front desk staff must work in tandem with your caregivers for your practice to be successful. Stop leaving things to chance. Provide your front desk staff with the training they need to help you have a more successful, profitable practice.

Don’t wait. Order today!